Search works across all DevRev apps, offering seamless navigation and access to issues, tickets, articles, customers, and more. It also allows you to search through timeline comments related to these items. By using search queries and commands, you can refine your search and achieve more precise results.
Key actions in the search interface include:
Users can toggle between standard and expanded views for an enhanced search experience.
Clicking on a comment directs users to the specific comment within the relevant object panel.
Search results display details such as the comment author, timestamp, and comment text.
The interface shows up to two relevant comments per object.
To start a search, press Cmd + K on Mac or Ctrl + K on Windows, or click Search at the top of the left navigation bar.
A search query consists of the following syntax:
1 [operator]* [field]* [term/phrase]*
The above query specifies the following:
Filtering
Full-text search terms/phrases
Filtering is denoted by the query's [operator]* [field]*, which represents a logical AND of all operators (if specified).
This is used to reduce the list of possible objects that can be returned in search results.
Full-text search terms/phrases are denoted by [term/phrase]* and are used to do full-text searches on object text fields.
Example: state: open, closed (field value)
Operators
Operators are used to filter the search results. The following table shows the syntax of each operator along with examples.
Syntax
Description
Examples
in:<body/title>
Aids in searching within the body of the ticket/issue/enhancement or title.
in: title crm in: title "crm exp" in: title crm exp in:body "bot issues"
type:<object type>
Enables users to filter by object type. Supported object types include: issue, enhancement, ticket, revu (for searching contacts), question_answer, conversation, article, devu (for searching dev contacts), account, feature, runnable.
<field_name>:<v> Here <v> is a CSV list of values where a match occurs if the array field contains an element having any of the values in the list.
tags: performance (string array) magic_dates_c: 1970-01-01,2006-01-02 (date array) Modified_date: 2024-01-02..2024-01-05 (fetches records that were modified between 2024-01-02 and 2024-01-05) created_date: 2023 (fetches records that were created in 2023)
