September 2025

Agent and Workflow

• Workflows can now trigger based on specific stage types, ensuring automations like ticket updated run only when truly necessary. This provides precise control over workflow activation without complex logic.

• You can now manually terminate workflows that are running too long or stuck in a loop. Go to your workflow runs and select Stop Run to quickly halt malfunctioning automations, maintaining control and minimizing disruptions.

 For more information about Agent and Workflow Studio, refer to the following article: Troubleshooting | Workflows | Computer by DevRev

AirSync Integrations

A new version of AirSync for Salesforce is now live, featuring an updated data import method incompatible with the previous version.

What's new

• DevRev Knowledge Base import: Now supports importing Knowledge Base articles along with existing data types.

• Updated import recipe: Implements a new, incompatible approach for data integration from Salesforce.

Version behavior

• Existing AirSync: Will function as is, but will not receive updates.

• New AirSyncs: All newly created Salesforce AirSyncs will automatically use the latest version.

• No direct upgrade: There is no direct upgrade path from existing to new version.

To access the new version with an existing Salesforce site, delete your current AirSync and create a new one; the new AirSync will automatically be updated.

 For more information about AirSync Integrations, refer to the following articles: ‣ AirSync | Snap-ins ‣ Salesforce AirSync | AirSync | Snap-ins

Build App

• Added functionality to sort columns directly from the headers in the Parts Vistas.

• Child issues now automatically inherit the owner of the parent issue by default. This ensures consistent ownership when breaking down work into sub-tasks or bugs.

• New issues are now set to Unassigned by default. You can leave them unassigned until you're ready to designate the appropriate owner.

• Added the ability to export filtered Parts data, including enhancements, directly from views to CSV files. This allows for offline access and facilitates report creation.

 For more information about Build App, refer to the following articles: ‣ Issues | Computer for Builders ‣ Computer for Builders: AI-Powered Product Dev ‣ Computer for Builders ‣ Parts & trails | Computer by DevRev

Sprint mode

Sprint analytics now refresh hourly instead of daily, providing more up-to-date insights into your sprint performance.

 For more information about Sprint mode, refer to the following articles: ‣ Smart sprint | Automate | Snap-ins ‣ Sprint mode | Computer for Builders

Support App

The Group field on tickets now displays by default in the Summary View, instead of appearing only when Show all attributes is clicked.

 For more information about Support App, refer to the following articles: ‣ Computer for Support Teams

Vistas

• Introduced new filter options for custom fields in issues and tickets views. You can now use operators like any of, none of, empty, and not empty to quickly find the records you need.

• All view headers (list, board, and Gantt) have been redesigned for a compact, modern, and consistent look. Use the in-app onboarding walkthrough to explore and switch to the new headers.

• You can now add images directly within the text of work item descriptions. This lets you place images precisely where needed for better context and clarity, rather than just at the top or bottom.

 For more information about Vistas, refer to the following articles: ‣ Vista Reports | Vistas | Computer by DevRev ‣ Vistas | Computer by DevRev