StageFlow Automator
The StageFlow Automator is a custom snap-in that allows you to configure custom stages between tickets and issues/enhancements. You can also configure the stage transition whenever a message is given by a customer or a support team member. It also sends notifications to the ticket owner based on its stage changes.
For more information, refer to the StageFlow Automator snap-in on the DevRev marketplace.
Installation
- In DevRev, go to Settings > Snap-ins and click Explore Marketplace in the top-right corner.
- In the DevRev marketplace, find StageFlow Automator and click Install.
Configuration
You need to create a mapping between the tickets and issues/enhancement stages so that when the stage of an issue changes then the changes are also reflected accordingly in issues/enhancements.
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Create the mapping in the CSV file in the format given below. The CSV file should contain the following columns:
- Ticket Subtype
- Issue Stage or Enhancement Stage
- Ticket Stage
Refer to the default stages documentation for each product feature:
You can only create either ticket-issue mapping or ticket-enhancement mapping in a single CSV file.
Custom stages and subtypes are organization-specific.
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In the snap-in Discussions tab, enter /UploadCSV and upload the CSV file you created for mapping before.
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Go to the Configuration tab and view the mapping that was created using the CSV file.
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Configure what stage the ticket must go to depending on the message given by a customer or dev user.
Enter /StageConfig in the snap-in Discussions tab and select the values from the dropdown for the stage transition whenever a message is given by a customer or dev user.
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Go to Issues or Roadmap and make updates. The tickets that were linked to the issue or enhancement reflect the changes you configured in the CSV file, notifying the ticket owner.