Pricing
Pricing made simple

DevRev Support plans are priced per seat

Starter

$19.99

per user/month

For startups and small customer support teams with up to 10 users

  • AI agents, assistants, and deflection

  • Modern omnichannel ticketing platform

  • Data migration and integrations

  • Ready to go reporting and analytics

Pro

Popular

$59.99

per user/month

Full featured support and engagement platform for scaling support orgs

  • Everything in Starter

  • Advanced reporting & analytics

  • Custom SLA and routing policies

  • Customizable object and data types

Ultimate

Let’s talk

Enterprise scale and flexibility to meet any complex requirement

  • Everything in Pro

  • Full object model customization and unlimited integrations

  • Enterprise-grade security, compliance, controls, and policies

Comparison

An AI-Agent platform to build products and
support customers

Starter

$19.99

per user/month

Up to 10 users

Starter

Pro

$59.99

per user/month

Pro

Ultimate

Let’s talk

per user/month

Ultimate

Customer Service AI Agent
Data Analyst AI Agent
Early Access
Early Access
Early Access
Escalation AI Agent
Early Access
Early Access
Early Access
Knowledge Management AI Agent
Turing Answers
$0.50 / Deflection
$0.50 / Deflection
Custom
Turing Assist: AI message drafting
Spacebar: In-app Copilot
Semantic Search
AI Powered: Deduplication, Ticket Clustering, Suggested Links
AI Powered: Auto Suggestion, Auto Complete, Type Ahead
Dedicated Prompt Engineering Support
Custom

Unified Inbox
Channel Switching
Conversation History
Customer Experience AI Agent
Private Ticket Collaboration
Rich Messages
Attachments
Rest API Access
Proactive Messaging
Ticket to Issues Linking
Skills Based Routing
Coming Soon
Coming Soon
PLuG Chat Custom Branding
Custom

Custom Ticket Fields
5
40
Customizable
Custom Ticket Stages
Custom Ticket Types
3
Customizable
Org Schedules
1
3
Unlimited
SLAs
Custom SLA Metrics
CSAT Surveys
Customizable
Customizable
Routing
Smart Clustering
Macros
Team
Team
Personal

Help Center
Ticketing from Help Center
View Permissions
AI Search
Bring your own SSO

Knowledge Article Management
Rich Text Editor
Versioning
Coming Soon
Coming Soon
Approval Workflows
Coming Soon

Prebuilt Dashboards
Unlimited
Unlimited
Custom Dashboards
Data Storage Location
Data Privacy
Data Sources
Structured data
Structured data
Customizable
Custom Fields
Custom Types
Custom Objects
File Storage
1GB
5GB
Customizable
Data Retention
1 Year
2 Years
Customizable
Ultimate360
Coming Soon

AuthZ: Role Based Access Control
AuthZ: Field level Access Control
Custom Groups
Custom Permissions
SSO, SCIM, Active Directory Sync
SOC2
GDPR
Auditing Services

Customer and User Management
Airdrop Sync Schedule
24 Hours
4 / day
Near Real-Time
Read-Only Users

Explore what makes DevRev so Powerful

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AI Agents

Deliver the best customer experience with AI Agents, and save time while doing so.

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Understand your Data

DevRev ensures each of your teams is able to maintain a customer focus in the context of the product you build.

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Integrate seamlessly

Connect your data with DevRev’s Airdrop to seamlessly integrate DevRev with your existing tools.

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Customized to your workflows

DevRev’s workflow builder ensures it perfectly aligns with your business processes and operations.

Frequently asked pricing questions

Each product offers a tiered pricing structure consisting of three tiers: Starter, Pro, and Ultimate. This ensures flexibility and scalability as your business needs evolve.