DevRevAI Quality & Trust
Model Optionality in Enterprise
Evaluating frontier and open-weight models in governed agent systems. A practical guide to where model choice helps – and what must remain controlled when
The Computer Library
Whitepapers
Deep dives on how Computer is built, where it fits, and how to measure what AI is worth.
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DevRevProduct & Engineering
Computer agent studio architecture
Explore the knowledge, skills, and lifecycle architecture behind enterprise agents that govern, improve, and scale with Computer Agent Studio.
DevRevAI Quality & Trust
Chasing the Frontier
When does a frontier-model improvement justify changing a production AI system? A disciplined adoption protocol for enterprise AI, from Computer by DevRev.
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Title
Category
Description
Model Optionality in Enterprise
Category
AI Quality & Trust
Description
Evaluating frontier and open-weight models in governed agent systems. A practical guide to where model choice helps – and what must remain controlled when
Computer agent studio architecture
Category
Product & EngineeringAI Quality & Trust
Description
Explore the knowledge, skills, and lifecycle architecture behind enterprise agents that govern, improve, and scale with Computer Agent Studio.
Chasing the Frontier
Category
AI Quality & Trust
Description
When does a frontier-model improvement justify changing a production AI system? A disciplined adoption protocol for enterprise AI, from Computer by DevRev.
The IT desk should have been an early AI win.
Category
Employee ExperienceAI Quality & Trust
Description
A leader's guide to why IT self-service AI pilots stall, and the governed-data architecture it takes to resolve requests end to end and prove the work.
Enterprise-Bench: Measuring AI Agent Reliability at Production Scale
Category
AI Quality & TrustProduct & Engineering
Description
A methodology paper from DevRev's Office of the CTO on evaluating enterprise AI agents for precision, efficiency and safety across autonomy levels and scaling data.
Build · Part 1 — Teams & Issues
Category
Product & Engineering
Description
Start here. Learn how work is organised in DevRev — your team, your workspace, and the issue: the single unit of work everything else is built on. A hands-
Self-serve dashboards: The complete quick reference
Category
Ways of Working
Description
A practical reference for building dashboards and charts in DevRev - pick an object, choose a chart type, set axes, filter, drill through, and share. No queries needed.
Build · Part 2 — Sprints
Category
Product & Engineering
Description
You've captured your work as issues. Now put it in motion. Learn to plan, run, and track a focused cycle of work — one sprint at a time — on a board your w
Build · Part 3 — Roadmaps, Enhancements & Team Health
Category
Product & Engineering
Description
Zoom out from the daily sprint. See how your work ladders up to the product's direction — through parts, enhancements, roadmaps, and milestones — and how y
From AI spend to AI value
Category
Customer ExperienceGrowth & Revenue
Description
A framework for support and CX leaders. Move beyond deflection rates to understand the value of AI Answers, AI Actions, and the business outcomes they produc...
Working Softer: Customer Success & Support
Category
Customer Experience
Description
The Computer use cases built for CS and support: account triage, ticket context, data-backed replies and customer-facing dashboards — respond faster, escalate smarter.
Working Softer: People Operations
Category
Employee Experience
Description
The Computer use cases built for People Ops teams: onboarding, team visibility, events, and the repetitive tasks that eat the day. Less admin, more people time.
Working Softer: Data & Analytics
Category
Ways of Working
Description
Computer use cases for data teams: dashboards in minutes, Slack channel analysis, local-file analytics, and event pipelines. Illustrative workflows and prompts.
Working Softer: Sales
Category
Growth & Revenue
Description
Close faster with less busywork. The Computer use cases built for sales teams — personalized outreach, deal prep, and keeping the CRM current without the grind.
Working Softer: Engineering & Product
Category
Product & Engineering
Description
Computer use cases for engineering and product teams: sprint retros, deployment status, automated testing, design docs, and system discovery. Work softer.
How teams are using Computer
Category
Ways of Working
Description
A State of AI Work report on how support, engineering, sales, and product teams use Computer as an execution engine, research tool, strategic analyst, and creative collaborator.
Working Softer with Computer
Category
Ways of Working
Description
A practical handbook of real ways teams use Computer every day — morning briefings, sales, content, engineering, data, support — and how to start.
Dashboard self serve guide
Category
Ways of Working
Description
A practical reference for building self-serve dashboards in DevRev — create charts on any object, choose chart types, configure axes, filter, drill through, and share.
Computer Architecture
Category
Product & EngineeringAI Quality & Trust
Description
A technical primer on how Computer agents are built, layered, and deployed at enterprise scale. Explore the architecture behind reasoning, memory, tools, per...
Computer for Salesforce
Category
Growth & RevenueAI Quality & Trust
Description
Explore persistent memory across Salesforce objects and clouds, contextual answers, and governed actions. This brief explains where Computer fits alongside
Computer for your teams
Category
Ways of Working
Description
One Shared Memory. Any model. Every surface. Explore how Computer connects enterprise context, team-specific workflows, and permission-aware answers and ac
The Collaborative Computer
Category
Ways of Working
Description
DevRev's Part II paper on team intelligence: why unstructured channels fragment work and how a knowledge graph turns collaboration into durable shared memory.
CD player problem
Category
AI Quality & TrustProduct & Engineering
Description
Why connecting AI to legacy software is not enough. A perspective on the difference between improving access to fragmented systems and building persistent
Essential Methodology
Category
Ways of Working
Description
Less, but better. A methodology for building software, managing products, and supporting customers with greater purpose, clearer priorities, and more room
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