SWITCH TO DEVREV
130% net customer retention5X faster resolution50% cost savings
DevRev vs Zendesk
Chained to your desk? Have a seat at the table.
| Features | DevRev | Zendesk |
|---|---|
| Modern CRM powered by LLMs | |
| ✓ | ✕ |
| In-app live chat with ticketing system | |
| ✓ | Limited |
| GPT-driven responses and AI powered insights | |
| ✓ | ✕ |
| Semantic search and advanced knowledge base management | |
| ✓ | ✕ |
| Collaborate natively with software development teams | |
| ✓ | ✕ |
| Update end-users and customers in real-time | |
| ✓ | ✕ |
| Pre-built 2-way integrations (Jira, Salesforce, more) | |
| ✓ | Limited |
| Personalized customer support | |
| ✓ | Limited |
| Extensible automation engine: APIs, Webhooks, JavaScript | |
| Via predefined & highly customizable snap-ins | Via predefined flow builders & macros |
AI-powered chatbot and insights free for 6 monthsMigration worth $20,000 on usFree onboarding and training
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Why DevRev is a better Zendesk alternative?
DevRev Turing AI
Never miss a customer SLA. Reduce response times and get personalized help in real time with GPT-powered answers and AI-driven insights, better than Zendesk SLA
Collaboration
Unite customer support and software development. Modern collaboration on an intelligent platform to build product with the right customer insight.
Analytics
Extract insights in minutes to prioritize for customer impact. Use pre-built or custom live dashboards to confidently deliver premium support, that's more robust than Zendesk analytics
Design
Best support experience for customers and agents with a modern and sleek interface compared to tools like Zendesk
AI
GPT powered chatbot for the ultimate conversational experience
In-app live chat
Get natural language-generated answers in real time. Move on from flow builders of Zendesk chatbot to a smarter chat alternative
GPT-powered responses
End user visibility
Truly real-time 2-way sync
Bring order to chaos with real-time bidirectional sync
Completely self-serve
Snap-in to your favorite apps and automations with minimal effort
No additional tools required
Automate integrations with pre-built snap-ins or build your own snap-ins with this Zendesk replacement
Automation at its best
Unrestricted by limitations of building and maintaining flow charts and eliminate the need for macros
Devrev Airdrop
Migration shouldn’t be a nightmare
SUPPORT
Ticketing done smart, swiftly, and seamlessly
One-click ticket clustering to gain insights
Solve common problems faster with similar ticket recommendations
Give customers real time updates on tickets and issues
user experience
Modern and intuitive user experience built for this decade
Find it fast with semantic search
Customer chat, tickets, accounts, agents, articles - one place to search for anything in natural language
Insights that connect your product, customers and people
Search, sort, filter and cluster your tickets to extract insights in minutes to prioritise for customer impact
