SWITCH TO DEVREV
Nothing zen about your customer support?
COMPARISON
Chained to your desk? Have a seat at the table.
Feature
DevRev
ZenDesk
Modern CRM powered by LLMs
✓
✕
In-app live chat with ticketing
✓
Limited
Semantic search and advanced knowledge management
✓
✕
Converge natively with software development
✓
✕
Real-time visibility of end-users and customers
✓
✕
Pre-built 2-way integrations (Jira, Salesforce, more)
✓
Limited
GPT-driven answers and AI powered insights
✓
✕
Personalized customer support
✓
Limited
Extensible automation engine: APIs, Webhooks, Javacript, AWS Lambda
Via predefined & highly customizable snap-ins
Via predefined flow builders & macros
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Why DevRev is a better Zendesk alternative?
DevRev Turing AI
Never miss a customer SLA. Reduce response times and get personalized help in real time with GPT-powered answers and AI-driven insights.
Collaboration
Unite customer support and software development. Modern collaboration on an intelligent platform to build product with the right customer insight.
Analytics
Extract insights in minutes to prioritize for customer impact. Use pre-built or custom live dashboards to confidently deliver premium support.
Design
Improve support experience for customers and agents alike with a modern and sleek interface.
AI
GPT powered chatbot for the ultimate conversational experience
In-app livechat
Get natural language-generated answers in real time. Move on from flow builders of Zendesk chatbot.
GPT-powered responses
End user visibility
Truly real-time 2-way sync
Bring order to chaos with real-time bidirectional sync
Completely self-serve
Snap-in to your favorite apps and automations with minimal effort
No additional tools required
Automate integrations with pre-built snap-ins or build your own snap-ins
Automation at its best
Unrestricted by limitations of building and maintaining flow charts and eliminate the need for macros
SUPPORT
Ticketing done smart, swiftly, and seamlessly
One-click ticket clustering to gain insights
Solve common problems faster with similar ticket recommendations
Give customers real time updates on tickets and issues
Experience
A modern and intuitive user experience built for this decade
Interface that is modern, seamless and less clunky than any desk.
Improved quality of customer conversations and satisfaction scores
Seamless support experience for the support agents
