DevRev: The #1 alternative to Zendesk
Modern Support CRM that brings support people, PMs, and developers together as one team with one purpose — the customer
Support users, not tickets.
“I honestly don't see DevRev as a replacement of Zendesk, or a replacement of ServiceNow. It is an indication of a new way of doing things for us.”
Start your journey with DevRev. Sign up here.
We respect your data. By submitting this form, you agree that we will contact you in relation to our products and services, in accordance with our Privacy policy.
Trusted by leading technology companies
Reasons why businesses choose DevRev over Zendesk
| Features | DevRev | Zendesk |
|---|---|
| Modern CRM powered by LLMs | |
| ✓ | ✕ |
| In-app live chat with ticketing system | |
| ✓ | Limited |
| GPT-driven responses and AI powered insights | |
| ✓ | ✕ |
| Semantic search and advanced knowledge base management | |
| ✓ | ✕ |
| Collaborate natively with software development teams | |
| ✓ | ✕ |
| Update end-users and customers in real-time | |
| ✓ | ✕ |
| Pre-built 2-way integrations (Jira, Salesforce, more) | |
| ✓ | Limited |
| Personalized customer support | |
| ✓ | Limited |
| Extensible automation engine: APIs, Webhooks, JavaScript | |
| Via predefined & highly customizable snap-ins | Via predefined flow builders & macros |
GPT-powered chatbot for the ultimate conversational experience
In-app live chat
Get natural language generated answers in real time. Move on from flow builders of Zendesk chatbot to smarter chat alternative
GPT-powered responses
Don’t spoil your customer experience with a regular support CRM. Choose ultimate conversational experience, smarter than Zendesk canned responses.
Smart, swift and seamless ticketing at your fingertips
Clustering
Search, sort, filter and cluster your tickets to extract insights in minutes
Similar tickets
Solve common problems faster with similar ticket recommendations
Real-time updates
Keep your customers informed in real time
Modern and intuitive user experience built for this decade
Find it fast with semantic search
Customer chat, tickets, accounts, agents, articles - one place to search for anything in natural language
Insights that connect your product, customers and people
Search, sort, filter and cluster your tickets to extract insights in minutes to prioritise for customer impact
