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The DevRev Blog

DevRev Announces $100M Series A Valuing the Company at $1.1B

6 min readDevRev Announces $100M Series A Valuing the Company at $1.1B

Dheeraj Pandey

DevRev’s Agentic AI: Powering human & AI connection

8 min readDevRev’s Agentic AI: Powering human & AI connection

Michael Machado

Every app needs GenAI search - that’s why we’re giving it for free

5 min readEvery app needs GenAI search - that’s why we’re giving it for free

Chris Naco

DevRev for Startups: Accelerating your AI-first journey

2 min readDevRev for Startups: Accelerating your AI-first journey

Gaurav Arora

Harnessing the power of technology for organizational effectiveness

7 min readHarnessing the power of technology for organizational effectiveness

Meghna Punhani

When building AI Agents, the compelling case for AI native platforms

8 min readWhen building AI Agents, the compelling case for AI native platforms

Dheeraj Pandey

AgentOS Essentialism at Work Authentic AI Modern Architecture Design of Surfaces

AgentOS

The future of human-machine collaboration

DevRev Native Workflow Engine

4 min readDevRev Native Workflow Engine

Shashank Singh

Discover the Power of Integration with AgentOS- Part I

4 min readDiscover the Power of Integration with AgentOS- Part I

Abhinav Singh

Bridging the Gap: Why Software Integration is Crucial for CXOs

4 min readBridging the Gap: Why Software Integration is Crucial for CXOs

Abhinav Singh

The Need for Enterprise Search

5 min readThe Need for Enterprise Search

Abhinav Singh

Essentialism at Work

A new way of working: customer centric, product led, and AI native

Does your customer help center actually help your customer?

5 min readDoes your customer help center actually help your customer?

Rhea Jain

DevRev on DevRev: How Essentialism Leads to Craftsmanship

3 min readDevRev on DevRev: How Essentialism Leads to Craftsmanship

DevRev Editorial

Forward-Deployed Engineer: The bridge between product and customer experience

5 min readForward-Deployed Engineer: The bridge between product and customer experience

Shravan Suresh

Get the architecture

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Authentic AI

Building genuine solutions for true intelligence

Stepping into Code: My Transition from Docs to Dev

3 min readStepping into Code: My Transition from Docs to Dev

Karuna Tata

What are AI agents? An all-in-one guide [Definition, process,benefits]

14 min readWhat are AI agents? An all-in-one guide [Definition, process,benefits]

Akileish Ramanathan

The future of digital experience: What to expect

10 min readThe future of digital experience: What to expect

Akshaya Seshadri

Observing the provenance of GenAI responses

6 min readObserving the provenance of GenAI responses

Ben Colborn

Modern Architecture

Stories of craft behind the platform

Email delivery insights: Bringing clarity to every customer interaction

2 min readEmail delivery insights: Bringing clarity to every customer interaction

Akhil Kintali

Elevating omnichannel support with AI-powered chatbots

5 min readElevating omnichannel support with AI-powered chatbots

Arush Balyan

DevRev’s email evolution powers smarter customer support

7 min readDevRev’s email evolution powers smarter customer support

Akhil Kintali

Why omnichannel experience is a non-negotiable in modern support

4 min readWhy omnichannel experience is a non-negotiable in modern support

Akhil Kintali

Design of Surfaces

Future-forward UX designed for the hand-off between humans and machines

How useful do customers find your knowledge base? 6 metrics to track

6 min readHow useful do customers find your knowledge base? 6 metrics to track

Arush Balyan

Explore DevRev’s new article creation and article analytics dashboard

4 min readExplore DevRev’s new article creation and article analytics dashboard

Dhruv Baldwa

10 step guide to preparing your knowledge base for Gen AI search

7 min read10 step guide to preparing your knowledge base for Gen AI search

Rhea Jain

How DevRev helps you resolve customer issues faster with PLuG User Observability

8 min readHow DevRev helps you resolve customer issues faster with PLuG User Observability

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Dheeraj Pandey12 min read

Essential Methodology

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➤ The latest thinking on AI agents and platform