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DevRev Announces $100M Series A Valuing the Company at $1.1B
6 min readDevRev Announces $100M Series A Valuing the Company at $1.1B

Dheeraj Pandey

DevRev’s Agentic AI: Powering human & AI connection
8 min readDevRev’s Agentic AI: Powering human & AI connection

Michael Machado

Every app needs GenAI search - that’s why we’re giving it for free
5 min readEvery app needs GenAI search - that’s why we’re giving it for free

Chris Naco

DevRev for startups: Accelerating your AI-first journey
2 min readDevRev for startups: Accelerating your AI-first journey

Gaurav Arora

3 metrics every support leader should share with product (that actually drive change)
6 min read3 metrics every support leader should share with product (that actually drive change)

Richard Marr

When building AI Agents, the compelling case for AI native platforms
8 min readWhen building AI Agents, the compelling case for AI native platforms

Dheeraj Pandey

AgentOSEssentialism at WorkAuthentic AIModern ArchitectureDesign of Surfaces

AgentOS

The future of human-machine collaboration

Discover the Power of Integration with AgentOS- Part II
4 min readDiscover the Power of Integration with AgentOS- Part II

Abhinav Singh

DevRev Native Workflow Engine
4 min readDevRev Native Workflow Engine

Shashank Singh

Discover the power of integration with AgentOS- Part I
4 min readDiscover the power of integration with AgentOS- Part I

Abhinav Singh

Bridging the gap: Why software integration is crucial for CXOs
4 min readBridging the gap: Why software integration is crucial for CXOs

Abhinav Singh

Essentialism at Work

A new way of working: customer centric, product led, and AI native

What is Essentialism? Definition, examples, strategies
22 min readWhat is Essentialism? Definition, examples, strategies

Akileish Ramanathan

Does your customer help center actually help your customer?
5 min readDoes your customer help center actually help your customer?

Rhea Jain

DevRev on DevRev: How essentialism leads to craftsmanship
3 min readDevRev on DevRev: How essentialism leads to craftsmanship

DevRev Editorial

Get the architecture

whitepaper for free

Authentic AI

Building genuine solutions for true intelligence

See the full picture of your customer's journey with Customer360
4 min readSee the full picture of your customer's journey with Customer360

Rhea Jain

What are AI agents? Definition, examples, and types
14 min readWhat are AI agents? Definition, examples, and types

Akileish Ramanathan

The future of digital experience: What to expect
10 min readThe future of digital experience: What to expect

Akshaya Seshadri

Observing the provenance of GenAI responses
6 min readObserving the provenance of GenAI responses

Ben Colborn

Modern Architecture

Stories of craft behind the platform

Email delivery insights: Bringing clarity to every customer interaction
2 min readEmail delivery insights: Bringing clarity to every customer interaction

Akhil Kintali

How AI-Powered Chatbots Enhance Omnichannel Customer Support
5 min readHow AI-Powered Chatbots Enhance Omnichannel Customer Support

Arush Balyan

DevRev’s email evolution powers smarter customer support
7 min readDevRev’s email evolution powers smarter customer support

Akhil Kintali

What Is omnichannel support? Why it’s Essential for Businesses
4 min readWhat Is omnichannel support? Why it’s Essential for Businesses

Akhil Kintali

Design of Surfaces

Future-forward UX designed for the hand-off between humans and machines

Make customer query resolution an effortless, one-click experience
5 min readMake customer query resolution an effortless, one-click experience

Arush Balyan

How useful do customers find your knowledge base? 6 metrics to track
6 min readHow useful do customers find your knowledge base? 6 metrics to track

Arush Balyan

Explore DevRev’s new article creation and article analytics dashboard
4 min readExplore DevRev’s new article creation and article analytics dashboard

Dhruv Baldwa

10 step guide to preparing your knowledge base for Gen AI search
7 min read10 step guide to preparing your knowledge base for Gen AI search

Rhea Jain

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Dheeraj Pandey12 min read

Essential Methodology

Whitepaper for free

➤ The latest thinking on AI agents and platform

All Topics

Why structured systems, not documents, are the key to enterprise-grade automation
4 min readWhy structured systems, not documents, are the key to enterprise-grade automation

Rik Van Bruggen

From bots to agents: 7 ways AI is changing customer support
5 min readFrom bots to agents: 7 ways AI is changing customer support

Krithika Anand

AI Agent vs Chatbot: Why the difference matters now
14 min readAI Agent vs Chatbot: Why the difference matters now

Mathangi Srinivasan

Exploring LiveChat alternatives and competitors?
22 min readExploring LiveChat alternatives and competitors?

Mathangi Srinivasan

3 metrics every support leader should share with product (that actually drive change)
6 min read3 metrics every support leader should share with product (that actually drive change)

Richard Marr

Searching, not solving? Why your employees can’t find what they need
13 min readSearching, not solving? Why your employees can’t find what they need

Stalia

Customers expect personalization–AI is making it possible 'literally & figuratively'
17 min readCustomers expect personalization–AI is making it possible 'literally & figuratively'

Mathangi Srinivasan

Behind the scenes of DevRev Agentic AI demonstration
11 min readBehind the scenes of DevRev Agentic AI demonstration

Patrick Van De Werken

Rebooting customer experience with AI-native Team Intelligence
18 min readRebooting customer experience with AI-native Team Intelligence

Akileish Ramanathan

Preserving craft in the era of AI
8 min readPreserving craft in the era of AI

Michael Machado

DATA_FAIR 2025: Reflections on Inclusive AI, Bias, and Ethical Innovation
6 min readDATA_FAIR 2025: Reflections on Inclusive AI, Bias, and Ethical Innovation

Saniha Rai

The future of work: Conversational IT and AI-powered co-workers
4 min readThe future of work: Conversational IT and AI-powered co-workers

Sunil Dutt

Why AI agents are the missing link in enterprise automation
16 min readWhy AI agents are the missing link in enterprise automation

Akileish Ramanathan

Analytics, AI, and data usability: The new frontier for enterprises
17 min readAnalytics, AI, and data usability: The new frontier for enterprises

Akileish Ramanathan

DevRev appoints Amit Kumar, seasoned technology investor, to its Board of Directors
3 min readDevRev appoints Amit Kumar, seasoned technology investor, to its Board of Directors

DevRev Editorial

From AI winter to AI spring: The great transformation
15 min readFrom AI winter to AI spring: The great transformation

Akileish Ramanathan