When I look at the way teams work today, I see a paradox. We’ve got more tools and more connectivity than ever before. But somehow, work feels more fragmented than ever. More repetitive, more frustrating. Less human, less rewarding. Less fun.
Teams are bogged down in data, chasing status updates, and constantly jumping from one app to another, then another, then… another. We all miss those things that make work joyful: sparks of creativity, camaraderie with each other, the shared belief and passion and trust that turn colleagues into teams.
DevRev has been leading the way since 2021, building a world where AI thinks, acts, and works like a teammate. But only in the last couple of years – with the acceleration of conversational AI and LLMs – has this future’s potential become visible.
Now, we’re unleashing that potential and ushering in an era when everyone talks to AI naturally, empowering it to work alongside us: searching, answering, reasoning, co-creating, and acting.
Today, we’re converging AgentOS, the Support App, the Build App, our Search and CX Agents, and our PLuG SDK under a new, unified product and brand that reflects this reality, and the promise of the future we’re building.
Meet Computer, by DevRev: your new AI teammate.
Computer is here to help you, your people – and your customers (!) – like never before. Work that feels like we all know work can and should feel.
Meet Computer
At its core, Computer brings together the DevRev experiences we’ve polished for years and unifies them under a new conversational interface: you talk with Computer like a person. Tell Computer what you need, and it’s there to help – not only finding information and providing answers, but creating, updating, and automating tasks across your team and your company. Computer doesn’t just answer questions (like those other “word calculators” out there). It anticipates. It acts. And it learns.
You can also extend Computer to your customers, helping them get answers, support, and self-service that solves their problems, increases their satisfaction, and strengthens their relationships with you, your people, and your business.
Here’s what makes Computer really work: Computer AirSync brings all of your structured data (like tickets, CRMs, and backlogs) and unstructured data (like chats, documents, and emails) into Computer Memory: our living, breathing AI-native knowledge graph – all while preserving data access permissions, context, and compliance requirements.
These patented solutions allow Computer to not just read, summarize or search, but also create, update, and delete – all while keeping your systems of record updated and in-sync. This complex technical achievement lets Computer reason, answer, and act – alongside its teams of AI agents – with the full context of your business, so you can focus on what matters: your customers, your craft, and your team.
Why Computer? And why now?
The 'computer' has had two major rebirths in the last 40 years: the desktop in the ‘80s and mobile in the mid-2000s. Two decades have passed since the last great overhaul of the human-machine experience. Now, we’re experiencing the third: the conversational computer.
We built Computer because the future of work is not about more apps or more automation. It’s about connection.
It’s a belief. That technology should serve people, not the other way around. That AI, at its best, is a teammate – one that amplifies our strengths, takes the drudgery out of our days, and gives us back the time and space to do our best work.
It’s a promise. That your work will be less about busywork, and more about breakthroughs. That your team will spend less time searching, syncing, and switching – and more time building, solving, and growing.
It is more than just software. Because Computer brings people back together, breaking down silos and ushering in the future of team potential through human-AI collaboration.
We call this Team Intelligence. It is why DevRev exists. For those who wish to go deeper, check out my white paper, “The conversational computer: toward human agency.”
What’s new?
Yes, Computer is a new story with a new identity, but it is also the start of a new experience. A new opportunity to put bleeding-edge, conversational AI at the heart of your company and in the hands of your customers. And to use it to finally deliver on the ROI that AI has long promised.
Computer offers:
- A teammate, not a tool: Always present, never in the way. Easily accessible via our new desktop app, Computer is just a keyboard shortcut away: “⌘ + .” on Mac, “Ctrl + .” on Windows. “Command dot” or “Control dot” – because Computer connects the dots.
- AI agents that act, not just summarize: Let Computer and its integrated AI agents handle the repetitive, the routine, and the relentless – so you can focus on the remarkable.
- Here to help every team: Whether you’re supporting customers, building products, or seeking insights, Computer brings clarity, context, and action. Computer can be extended with apps and agents: Computer for Support Teams, Computer for Builders, Computer for Your Customers, and Computer for User Insights.
The results we're seeing so far
The true measure of Computer’s impact is in the tangible results we’re seeing with early adopters – agent-savvy customers who have already embarked on their Team Intelligence era:
- Up to 85% of customer issues are resolved automatically with AI.
- 50% reduction in support costs, as teams shed repetitive tasks for creative innovation.
- 10+ hours saved per employee, every week, as Computer makes getting answers, co-creating work, and automating tasks simple.
I use the software daily – it works exactly like it should! It helps me organize and refine information, and I love that it provides source links so that I can give clients clear answers where the info comes from. It’s made my work more efficient, and improved the flow of my day.
We’re proud of these results. But more important to us is the impact we see on people and teams who use Computer. They trust and support each other more, because they’re more connected than ever. They’re more focused, and can get more done. They feel more hopeful, more motivated, because they’re wasting less time.
“Work just feels a bit more fun,” we’re hearing. Which sounds pretty good to us.
An invitation: join the Team Intelligence era
Team Intelligence, like most profound things in life, captures three design ethos of DevRev:
- Discovering knowledge already within the enterprise
- Your customer is also in your team
- The team’s biggest enemy is departmental silos. Departments were created to organize humans; with agents as teammates, we can strive for better.
Solving for this trifecta will be our journey – in design, data, and models – this coming decade. If Computer Memory were to serve us right, we would unlock the true potential at the man-machine boundary!
Today, Computer ships into beta for select trusted testers. But we are just getting started, with an ambitious and exciting future ahead. We want you to be part of this journey with us.
Sign up here to join the waitlist, so we know you want to burn that token wisely 😇
And thank you for believing in a more human way to work; we will build this together.
