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Case Studies

The DevRev customer stories

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HIGHLIGHTS

How unified support and product teams deliver seamless commerce

  • 40% faster ticket resolution

  • 35% faster product delivery cycle

  • 25% increase in customer retention rates

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HIGHLIGHTS

Phenom transforms talent experience with streamlined support and development workflows

  • 30% reduction in mean time to resolution

  • 29% faster ticket closure time

  • Unified collaboration between L1 and L2 support teams

Solutions

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Customer Support
Product Development

AI Layers

Zoho Manage Engine
Jira
Zendesk
Glean
FreshDesk
Uniphore builds a proactive support culture with DevRev
6 min readUniphore builds a proactive support culture with DevRev
Scaling support with AI: How ToughTrucksForKids boosted efficiency & customer satisfaction
4 min readScaling support with AI: How ToughTrucksForKids boosted efficiency & customer satisfaction
Descope streamlines support at scale with automation, AI, and unified collaboration
3 min readDescope streamlines support at scale with automation, AI, and unified collaboration
Atomicwork enables cross-functional customer support with DevRev
3 min readAtomicwork enables cross-functional customer support with DevRev
LuxCreo boosts operational efficiency and agility with DevRev
4 min readLuxCreo boosts operational efficiency and agility with DevRev
Goodmeetings uses PLuG to reduce ticket resolution time
3 min readGoodmeetings uses PLuG to reduce ticket resolution time
Aditya Birla Capital optimizes user experience with DevRev
5 min readAditya Birla Capital optimizes user experience with DevRev
Jar improves customer insights and increased conversion rates using DevRev
4 min readJar improves customer insights and increased conversion rates using DevRev
ICICI Prudential Life Insurance uses DevRev to slash resolution time by 95%
3 min read ICICI Prudential Life Insurance uses DevRev to slash resolution time by 95%
100ms delivers differentiated customer support through a unified channel
3 min read100ms delivers differentiated customer support through a unified channel
Velocity Global transforms worldwide operations with DevRev
3 min readVelocity Global transforms worldwide operations with DevRev
DevRev enhances BigBasket's UX and design for new feature rollouts
4 min readDevRev enhances BigBasket's UX and design for new feature rollouts
Phenom transforms talent experience with streamlined support and development workflows
4 min readPhenom transforms talent experience with streamlined support and development workflows
Rocketium brings agility to product development through a unified platform
6 min readRocketium brings agility to product development through a unified platform
How unified support and product teams deliver seamless commerce
4 min readHow unified support and product teams deliver seamless commerce
Bajaj Finserv transforms customer experiences through session intelligence
6 min readBajaj Finserv transforms customer experiences through session intelligence
Shipsy elevates logistics support with AI-powered automation and cross team collaboration
3 min readShipsy elevates logistics support with AI-powered automation and cross team collaboration
AR Digital Wealth cuts support TAT by 60% with faster issue solving
4 min readAR Digital Wealth cuts support TAT by 60% with faster issue solving
Orum Transforms Customer Support with PLuG
5 min readOrum Transforms Customer Support with PLuG
Optimizing user experience: ShemarooMe's success with DevRev
4 min readOptimizing user experience: ShemarooMe's success with DevRev
Yellow.ai uses DevRev to Streamline Processes
6 min readYellow.ai uses DevRev to Streamline Processes
Binah.ai enhances customer support efficiency and accuracy with DevRev
4 min readBinah.ai enhances customer support efficiency and accuracy with DevRev
Spintly uses DevRev to bridge the gap between developers and end-users
3 min readSpintly uses DevRev to bridge the gap between developers and end-users
Uils elevates efficiency and innovation with DevRev
3 min readUils elevates efficiency and innovation with DevRev
Unifying teams: How ActionIQ transformed support with integration
4 min readUnifying teams: How ActionIQ transformed support with integration
Pixee powers its commitment to a stellar developer experience with DevRev
5 min readPixee powers its commitment to a stellar developer experience with DevRev