Case Studies

Our customer stories

Uniphore builds a proactive support culture with DevRev

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The resultsSummary
Migration in 6 hoursMigrated 16,000 tickets, 72,000 comments & 17,000 attachments in 6 hours
Enhanced collaborationImproved collaboration between support, engineering, & product teams
Jira bidirectional syncSupport team was able to create Jira tickets directly within DevRev

Region

North America
Asia

Solutions

PLuG
Support
Build
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Uniphore builds a proactive support culture with DevRev

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Descope drives its PLG motion using a single consolidated inbox

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Goodmeetings uses PLuG to reduce ticket resolution time

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Aditya Birla Capital optimizes user experience with DevRev

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Jar improves customer insights and increased conversion rates using DevRev

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ICICI Prudential Life Insurance uses DevRev to slash resolution time by 95%

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100ms delivers differentiated customer support through a unified channel

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DevRev enhances BigBasket's UX and design for new feature rollouts

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From Legacy to Leading-Edge: Bolt’s Support Overhaul with DevRev

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Bajaj Finserv uses DevRev for quicker resolutions and better conversions

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Shipsy streamlines logistics with real-time in-app support

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Spotnana uses DevRev to enhance both customer engagement and team collaboration

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AR Digital Wealth cuts support TAT by 60% with faster issue solving

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MAD Rewards uses DevRev’s AI to modernize customer support

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Optimizing user experience: ShemarooMe's success with DevRev

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Yellow.ai uses DevRev to Streamline Processes

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Spintly uses DevRev to bridge the gap between developers and end-users

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Uils elevates efficiency and innovation with DevRev

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Pixee powers its commitment to a stellar developer experience with DevRev