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Case Studies

The DevRev customer stories

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The resultsSummary
Migration in 6 hoursMigrated 16,000 tickets, 72,000 comments & 17,000 attachments in 6 hours
Enhanced collaborationImproved collaboration between support, engineering, & product teams
Jira bidirectional syncSupport team was able to create Jira tickets directly within DevRev
Uniphore builds a proactive support culture with DevRev
6 min readUniphore builds a proactive support culture with DevRev
Tough Trucks for Kids drives customer delight and growth with DevRev's AI-powered support solution
4 min readTough Trucks for Kids drives customer delight and growth with DevRev's AI-powered support solution
Descope drives its PLG motion using a single consolidated inbox
5 min readDescope drives its PLG motion using a single consolidated inbox
Atomicwork enables cross-functional customer support with DevRev
3 min readAtomicwork enables cross-functional customer support with DevRev
LuxCreo boosts operational efficiency and agility with DevRev
4 min readLuxCreo boosts operational efficiency and agility with DevRev
Goodmeetings uses PLuG to reduce ticket resolution time
3 min readGoodmeetings uses PLuG to reduce ticket resolution time
Aditya Birla Capital optimizes user experience with DevRev
5 min readAditya Birla Capital optimizes user experience with DevRev
Jar improves customer insights and increased conversion rates using DevRev
4 min readJar improves customer insights and increased conversion rates using DevRev
ICICI Prudential Life Insurance uses DevRev to slash resolution time by 95%
3 min read ICICI Prudential Life Insurance uses DevRev to slash resolution time by 95%
100ms delivers differentiated customer support through a unified channel
3 min read100ms delivers differentiated customer support through a unified channel
Velocity Global transforms worldwide operations with DevRev
3 min readVelocity Global transforms worldwide operations with DevRev
DevRev enhances BigBasket's UX and design for new feature rollouts
4 min readDevRev enhances BigBasket's UX and design for new feature rollouts
Phenom boosts operational efficiency and SLA performance with DevRev
3 min readPhenom boosts operational efficiency and SLA performance with DevRev
Rocketium brings agility to product development through a unified platform
6 min readRocketium brings agility to product development through a unified platform
From Legacy to Leading-Edge: Bolt’s Support Overhaul with DevRev
4 min readFrom Legacy to Leading-Edge: Bolt’s Support Overhaul with DevRev
Bajaj Finserv uses DevRev for quicker resolutions and better conversions
4 min readBajaj Finserv uses DevRev for quicker resolutions and better conversions
Shipsy streamlines logistics with real-time in-app support
5 min readShipsy streamlines logistics with real-time in-app support
AR Digital Wealth cuts support TAT by 60% with faster issue solving
4 min readAR Digital Wealth cuts support TAT by 60% with faster issue solving
Orum Transforms Customer Support with PLuG
5 min readOrum Transforms Customer Support with PLuG
Optimizing user experience: ShemarooMe's success with DevRev
4 min readOptimizing user experience: ShemarooMe's success with DevRev
Yellow.ai uses DevRev to Streamline Processes
6 min readYellow.ai uses DevRev to Streamline Processes
Binah.ai enhances customer support efficiency and accuracy with DevRev
4 min readBinah.ai enhances customer support efficiency and accuracy with DevRev
Spintly uses DevRev to bridge the gap between developers and end-users
3 min readSpintly uses DevRev to bridge the gap between developers and end-users
Uils elevates efficiency and innovation with DevRev
3 min readUils elevates efficiency and innovation with DevRev
ActionIQ achieves seamless front-back office integration with DevRev
4 min readActionIQ achieves seamless front-back office integration with DevRev
Pixee powers its commitment to a stellar developer experience with DevRev
5 min readPixee powers its commitment to a stellar developer experience with DevRev