Ticket approval workflow
The Ticket approval workflow enables support agents to request approvals from stakeholders directly within support tickets.
For more information, refer to the Ticket approval workflow snap-in on the DevRev marketplace.
Installation
- In DevRev, go to Settings > Snap-ins and click Explore Marketplace in the top-right corner.
- In the DevRev marketplace, find Ticket approval workflow and click Install.
- In DevRev, Snap-ins > Ticket approval workflow > Configure.
- Enter the required parameters like Delay in seconds.
- Click Save and Install snap-in.
Usage
On the ticket execute the /request_approval command with the parameter number of approvers.