Spam Shield

The Spam Shield snap-in checks for spam from users. This snap-in marks or suggests conversations, tickets, and contacts as spam. It analyzes the first customer message and determines whether a ticket or conversation is spam. It uses advanced algorithms to identify patterns indicative of spam content, ensuring that customer support teams can focus their efforts on genuine customer interactions.

For more information, refer to the Spam Shield snap-in on the DevRev marketplace.

Installation

1. In DevRev, go to Settings > Snap-ins and click Explore Marketplace in the top-right corner.
2. In the DevRev marketplace, find Spam Shield and click Install.

Configuration

In Snap-ins > Spam Shield > Configure, the following configuration options are available:

• Objects for spam detection: Choose the DevRev objects (tickets, conversations) that the spam detection algorithm should work on.
• Primary action: Choose the action to be performed when spam is detected.
• Check for spam from verified users (DevRev app users and customers added as Contacts): If enabled, the spam detection algorithm will also consider the tickets and conversations created by DevRev app users and customer Contacts on DevRev as inputs.

Click Install snap-in to deploy the snap-in.