Slack message agent

The Slack message agent is a powerful integration tool that bridges Slack and DevRev, enabling automated incident and ticket creation directly from Slack messages. This tool helps streamline your team's workflow by converting important Slack communications into actionable items in DevRev.

For more information, refer to the Slack message agent on the DevRev marketplace.

Install

1. Install the DevRev Slack app.
2. Install the Slack message agent in your org.

Configure the custom Slack bot

1. Go to Slack API and create a new app From scratch.
2. Go to Basic Information* > App Credentials and copy the signing secret.
3. Go to OAuth & Permissions and add the following scopes under Bot Token Scopes.
   • channels:history
   • channels:join
   • channels:manage
   • channels:read
   • chat:write
   • groups:read
   • im:read
   • mpim:read
   • team:read
   • users:read
   • users:read.email
4. Once the scopes are updated, copy the Bot User OAuth Token and click the button below it.
5. Go to Event Subscriptions and click Enable Events.
6. Under Subscribe to bot events, add message.channels.

Configure DevRev

1. Add the Slack Signing Secret and Slack Bot Token copied from the custom Slack bot app.
2. Add the incident channel IDs and ticket channel IDs.
3. Click the respective buttons to enable the sync between threads for Incidents or Tickets.
4. Select the part ID to associate a particular part for incidents or tickets.
5. Click Save and copy the Trigger URL that is displayed.
6. Paste the Trigger URL under Enable Events in the custom Slack bot.