Reported by enricher
The Reported by Enricher snap-in automatically updates the Reported By field on tickets created with an email entered in a custom field. It verifies if the email belongs to an existing customer of the configured account and either links to that customer or creates a new one.
Installation
- In DevRev, go to Settings > Snap-ins and click Explore Marketplace in the top-right corner.
- In the DevRev marketplace, find Reported By Enricher and click Install.
Configuration
In the Configuration tab, the following settings are available:
- Custom Email Field: Specify the backend name of the custom field where the email is entered when creating a ticket.
- Default Account: Select the account to which new customers should be linked if they do not already exist in the system.
After configuring these settings, the snap-in automatically processes new tickets and enriches their Reported By fields based on the provided email addresses.
