ProductPlug

User observability

For every action

Gain a clear window into your user journeys so you can deliver an unparalleled customer experience

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Step into your customers’ shoes

Enhance customer experience, product velocity, and developer productivity with robust Product 360 analytics

  • Watch replays to make RCA easierGet the full context of customer issues with fewer questions asked
  • Reveal critical usage insightsBe the voice for your customers and help shape product experience
  • Analyze funnels to reduce drop-offsProactively identify and fix points of friction so your users keep returning
  • Enable privacy controlsMask sensitive data or skip recordings to maintain total privacy
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DevRev PLuG reveals the invisible user pain points. It has helped us in reducing drop-offs from crucial conversion funnels.

Anshul Jain

Sr. Lead Software Architect, Bajaj Finserv

Trusted by support, product, development, and design teams across the globe

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Session 360

Go beyond surface-level numerical data with session replays that provide qualitative insights

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Diagnose with session replays

Debug faster with session recordings attached to every customer ticket

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Flag distress signals

Pinpoint where your users rage click and encounter crashes

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Get granular insights

Monitor individual sessions to solve for usability, fraud, and audits

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Light-weight SDK

Collect session recordings without affecting speed

User 360

Build a complete customer profile by integrating a user's journey across every session and medium

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  • Understand your userTrack each user through all their sessions to understand their unique journey
  • Go beyond app sessionsInclude interactions on email, social media, voice, and text to compose a multi-faceted view of the customer
  • Map every touchpointAggregate and analyze user journeys across all accounts
  • Get the full pictureCorrelate engagement with other user attributes through data augmentation and reconciliation

Funnel analytics

Take the guesswork out of conversion optimization and answer the ‘why’ behind drop-offs

Heatmaps

Uncover how users interact with your screens and make UX decisions based on data

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Validate your product design

Learn what’s working by identifying areas that get the most engagement

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Make informed UI decisions

Test user interactions to check if your UI design is serving its purpose

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Capture different interactions

Aggregate data for various gestures like rage taps to learn what’s broken

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Identify modes of failures

Drill down on heatmaps with session recordings

Making support proactive

Lower ticket resolution time

90%

Higher conversions

40%

Faster troubleshooting

Everything you need to deliver delightful customer support and app experiences

  • Dashboard for app launch metrics

  • Overview of crashes and ANRs

  • Export error logs

  • Custom filters

  • Control recording quality

  • Data sampling

  • Low bandwidth consumption

  • Enterprise-grade security compliances

  • And much more

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