ProductPlug
User observability
For every action
Gain a clear window into your user journeys so you can deliver an unparalleled customer experience
Step into your customers’ shoes
Enhance customer experience, product velocity, and developer productivity with robust Product 360 analytics
- Watch replays to make RCA easierGet the full context of customer issues with fewer questions asked
- Reveal critical usage insightsBe the voice for your customers and help shape product experience
- Analyze funnels to reduce drop-offsProactively identify and fix points of friction so your users keep returning
- Enable privacy controlsMask sensitive data or skip recordings to maintain total privacy
Trusted by support, product, development, and design teams across the globe
Session 360
Go beyond surface-level numerical data with session replays that provide qualitative insights
Diagnose with session replays
Debug faster with session recordings attached to every customer ticket
Flag distress signals
Pinpoint where your users rage click and encounter crashes
Get granular insights
Monitor individual sessions to solve for usability, fraud, and audits
Light-weight SDK
Collect session recordings without affecting speed
User 360
Build a complete customer profile by integrating a user's journey across every session and medium
- Understand your userTrack each user through all their sessions to understand their unique journey
- Go beyond app sessionsInclude interactions on email, social media, voice, and text to compose a multi-faceted view of the customer
- Map every touchpointAggregate and analyze user journeys across all accounts
- Get the full pictureCorrelate engagement with other user attributes through data augmentation and reconciliation
Funnel analytics
Take the guesswork out of conversion optimization and answer the ‘why’ behind drop-offs
Heatmaps
Uncover how users interact with your screens and make UX decisions based on data
Validate your product design
Learn what’s working by identifying areas that get the most engagement
Make informed UI decisions
Test user interactions to check if your UI design is serving its purpose
Capture different interactions
Aggregate data for various gestures like rage taps to learn what’s broken
Identify modes of failures
Drill down on heatmaps with session recordings
Making support proactive
Lower ticket resolution time
90%
Higher conversions
40%
Faster troubleshooting
3×
Everything you need to deliver delightful customer support and app experiences
Dashboard for app launch metrics
Overview of crashes and ANRs
Export error logs
Custom filters
Control recording quality
Data sampling
Low bandwidth consumption
Enterprise-grade security compliances
And much more
