Support with GPT-driven answers
Supercharge with an AI teammate
Extract product insight in minutes
Increase visibility to end users
Take a quick tour
Learn how DevRev elevates your support team so you can build customer relationships
PLuG: an in-app customer center
In-app support
Personalized live chat and support for your customers where they are: in app
AI powered case deflection
End user visibility
Experience the future of customer support
Tickets
A powerful platform to track, measure, and search all customer requests
Connect on any channel
Capture in-app and multi channel conversations in a shared inbox
Customer portal
Immersive portal to get answers, create tickets, and learn
Your AI copilot for customer support
Automate first line support
Self serve with advanced search and auto generated answers
Extract product insight in minutes
Shrink analysis from days to minutes and prioritize for customer impact
Similar tickets
Solve common problems faster with similar ticket recommendations
Automate knowledge base
Generate articles from your conversations
Confidently deliver premium customer support
SLA
SLAs ensure you’re delivering service your customers can count on
Create a rich view of customer
Shared view of customer that joins with product and end-user data
Surveys
Track support performance with built-in customer satisfaction surveys
Top customers
Identify your most active customers to uncover growth opportunities
Jira bidirectional sync
Effortless engineering escalation with Jira integration
Insights
Valuable data to identify bottlenecks and address end users needs quickly
Auto routing
Route customer conversations to the right team member, every time
Slack integration
Enable real-time bidirectional sync and easily create tickets directly from Slack
Powering the next generation of SaaS
