Customer support platform for SaaS startups
Unified front and back office with product-led support
Beautifully designed in-app support experience connected to a scalable and API-first ticketing platform that unifies support and engineering through product capabilities and features.
Converged front and back office
Connect your customer conversations and tickets to the development work at the product level.
Built for SaaS
Built for SaaS
Unlike other support tools, DevRev is designed for product-led SaaS companies which means you get out-of-box connectors to other tools you love and an integrated flow with your development and cloud ops pipelines.
Product-centric, customer focussed
With product-led support, all tickets, issues, conversations and users are connected to product features which enables companies to prioritize work and roadmap based on what is truly meaningful to your customers.
In-app live chat
Engage with your users where they are - in-app live chat, email or Slack. Synchronous when your customers need to and async when they don't.
Smart automation enables building workflows that matter to your business, for example auto replies, use of semantic search results for better self help and smart assignmets based on your rules.
Cut through the noise in Slack channels by connecting relevant customer conversations to Tickets.
Get. Set. Context.
Empower your support team to work smarter on tickets with the right context from conversations. In real time.
Not just managed.
A connected ticket and issues management platform built for SaaS companies. APIs and Webhooks come standard.
Electrify your CX.
Live updates flow through the platform to keep you and your customers stay focussed on what is truly important.