PLuG

DevRev PLuG empowers your customers and customer-facing teams with ready access to relevant information, enabling effective communication and interaction between them.

The DevRev PLuG SDK is a powerful, comprehensive tool designed to support the various needs of your customer-facing teams, including those in customer success, support, and product management. The PLuG SDK enables features such as an AI-powered chat widget and search bar, user session recording, along with engagements and nudges.

You can see an example PLuG widget on the Maple Software website.

The best way to try out PLuG is to experiment with it in the app. If you haven’t yet created a DevRev account, you can do that on our signup page. Alternatively, you can try out the PLuG playground.

Integration

To integrate PLuG into your platforms, select the appropriate SDK to get started.

Web SDK

To incorporate PLuG features into your website, refer to the Web SDK documentation.

Mobile SDKs (Android, iOS, and React)

To add PLuG features to your mobile applications and boost user engagement, refer to the Mobile SDKs documentation.

PLuG capability dependencies

flowchart TD
%%{
    init: {
        'theme': 'base',
        'themeVariables': {
            'fontFamily': 'Segoe UI',
            'lineColor': 'white',
            'primaryTextColor': 'white',
            'primaryColor': '#2a33ff',
            'primaryBorderColor': '#62D65D',
            'secondaryColor': '#5D0E1C',
            'tertiaryColor': '#333333',
            'clusterBorder': 'white'
        }
    }
}%%
subgraph PLuG
CW[Chat Widget] --> PS[PLuG SDK]
ASB[AI Search Bar] --> PS[PLuG SDK]
SRA[Session Recording and Analytics] --> PS[PLuG SDK]
Nudges --> PS[PLuG SDK]
    PS[PLuG SDK] --> ASB[AI Search Bar]
    PS[PLuG SDK] --> SRA[Session Recording and Analytics]
    PS[PLuG SDK] --> Nudges
end

The search and nudges functionality is only available for the Web SDK.