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The fragmentation tax: why your organization is working harder and moving slower
12 min readThe fragmentation tax: why your organization is working harder and moving slower
The perfect 15-minute meeting prep (automated): stop the "multi-tab scramble"​
8 min readThe perfect 15-minute meeting prep (automated): stop the "multi-tab scramble"​
Why sales reps hate their CRM and why no amount of training will fix it
11 min readWhy sales reps hate their CRM and why no amount of training will fix it
The Enterprise growth pendulum
7 min readThe Enterprise growth pendulum
Beyond the data: How we solved the nightmare of cross-system permission sync
11 min readBeyond the data: How we solved the nightmare of cross-system permission sync
What is an AI teammate? The evolution beyond chatbots
13 min readWhat is an AI teammate? The evolution beyond chatbots
Knowledge graphs vs. RAG:  Why reasoning beats retrieval
10 min readKnowledge graphs vs. RAG: Why reasoning beats retrieval
From reactive to proactive: How Computer transforms IT
4 min readFrom reactive to proactive: How Computer transforms IT
AI promised to change how teams operate. Computer actually does.
3 min readAI promised to change how teams operate. Computer actually does.
The danger of waiting on AI is now real for enterprises
5 min readThe danger of waiting on AI is now real for enterprises
Computer, your AI teammate, is here
7 min readComputer, your AI teammate, is here
Sales teams now have an AI teammate that actually does the work
5 min readSales teams now have an AI teammate that actually does the work
Resolving customer issues at scale seemed impossible. Computer makes it routine.
5 min readResolving customer issues at scale seemed impossible. Computer makes it routine.
Support teams had given up on AI.  Then came Computer.
5 min readSupport teams had given up on AI. Then came Computer.
A blueprint for agentic incident response
6 min readA blueprint for agentic incident response
 RAG vs Knowledge Graph AI: Understanding the Basics (Part 1)
6 min read RAG vs Knowledge Graph AI: Understanding the Basics (Part 1)
AI-Native foundation: unify your startup before friction takes over
9 min readAI-Native foundation: unify your startup before friction takes over
AI is forcing a fundamental rethink of customer support capability
10 min readAI is forcing a fundamental rethink of customer support capability
AI can’t help you (yet): the data silos problem no one talks about
9 min readAI can’t help you (yet): the data silos problem no one talks about
Enterprise search that goes beyond: Glean alternatives to look out for in 2026
15 min readEnterprise search that goes beyond: Glean alternatives to look out for in 2026
Configuring stages just got simpler
2 min readConfiguring stages just got simpler
Why centralizing AI on a knowledge graph beats “Many MCP interfaces” for enterprise agentic systems
7 min readWhy centralizing AI on a knowledge graph beats “Many MCP interfaces” for enterprise agentic systems
The knowledge graph is the hippocampus your AI’s brain has been missing
9 min readThe knowledge graph is the hippocampus your AI’s brain has been missing
Computer now connects with Microsoft Fabric, Teams, OneDrive, and SharePoint
2 min readComputer now connects with Microsoft Fabric, Teams, OneDrive, and SharePoint
What if you could have a conversation with your entire IT stack?
6 min readWhat if you could have a conversation with your entire IT stack?
DevRev launches integration with Microsoft Fabric to help enterprises unify data for AI workflows
3 min readDevRev launches integration with Microsoft Fabric to help enterprises unify data for AI workflows
MCP + Computer Memory: why enterprise AI needs access and insight
9 min readMCP + Computer Memory: why enterprise AI needs access and insight
The quantitative value of NPS: from loyalty metric to financial driver
4 min readThe quantitative value of NPS: from loyalty metric to financial driver
From demo to deployment: what we shared at Effortless NYC
7 min readFrom demo to deployment: what we shared at Effortless NYC
Agent Studio: the agent era starts here (finally)
7 min readAgent Studio: the agent era starts here (finally)
The problem with "natural language to SQL" – and how Computer fixes it
5 min readThe problem with "natural language to SQL" – and how Computer fixes it
The fastest way from decision to done
4 min readThe fastest way from decision to done
The best AI agent builder platforms in the market
12 min readThe best AI agent builder platforms in the market
Computer now connects with Linear, Slack, and Gmail
2 min readComputer now connects with Linear, Slack, and Gmail
FAIR data, real intelligence: Why the knowledge graph is the missing layer in AI agents
3 min readFAIR data, real intelligence: Why the knowledge graph is the missing layer in AI agents
What it takes to build enterprise-grade AI agents
10 min readWhat it takes to build enterprise-grade AI agents
A week in EMEA with Ahmed Bashir: Sparking change in AI & enterprise transformation
7 min readA week in EMEA with Ahmed Bashir: Sparking change in AI & enterprise transformation
Scaling customer support with AI: How Bolt transformed support
6 min readScaling customer support with AI: How Bolt transformed support
Work’s broken; let’s fix it, together. Meet Computer.
6 min readWork’s broken; let’s fix it, together. Meet Computer.
The journey to team intelligence
6 min readThe journey to team intelligence
The conversational computer: towards human agency
2 min readThe conversational computer: towards human agency
DevRev’s unified data layer: Fast, contextual and reliable AI answers
14 min readDevRev’s unified data layer: Fast, contextual and reliable AI answers
When search works, teams move faster - here’s how we build it at DevRev
6 min readWhen search works, teams move faster - here’s how we build it at DevRev
Async works: A case for asynchronous AI agents
2 min readAsync works: A case for asynchronous AI agents
How IT organizations are shifting from infrastructure burden to strategic AI execution
7 min readHow IT organizations are shifting from infrastructure burden to strategic AI execution
"We were going to build it ourselves” - How one enterprise rethought its agentic AI strategy
5 min read"We were going to build it ourselves” - How one enterprise rethought its agentic AI strategy
Man + Machine: Why we’ve always been better together
4 min readMan + Machine: Why we’ve always been better together
Why structured systems, not documents, are the key to enterprise-grade automation
4 min readWhy structured systems, not documents, are the key to enterprise-grade automation
Strategic AI implementation: A Q&A with industry leaders
18 min readStrategic AI implementation: A Q&A with industry leaders
From bots to agents: 7 ways AI is changing customer support
5 min readFrom bots to agents: 7 ways AI is changing customer support
AI agent vs chatbot: how to tell the difference before you buy
14 min readAI agent vs chatbot: how to tell the difference before you buy
Exploring LiveChat alternatives and competitors?
22 min readExploring LiveChat alternatives and competitors?
Searching, not solving? Why your employees can’t find what they need
12 min readSearching, not solving? Why your employees can’t find what they need
Customers expect personalization–AI is making it possible 'literally & figuratively'
17 min readCustomers expect personalization–AI is making it possible 'literally & figuratively'
Rebooting customer experience with AI-native Team Intelligence
18 min readRebooting customer experience with AI-native Team Intelligence
Preserving craft in the era of AI
8 min readPreserving craft in the era of AI
DATA_FAIR 2025: Reflections on Inclusive AI, Bias, and Ethical Innovation
6 min readDATA_FAIR 2025: Reflections on Inclusive AI, Bias, and Ethical Innovation
Why AI agents are the missing link in enterprise automation
16 min readWhy AI agents are the missing link in enterprise automation
Analytics, AI, and data usability: The new frontier for enterprises
17 min readAnalytics, AI, and data usability: The new frontier for enterprises
DevRev appoints Amit Kumar, seasoned technology investor, to its Board of Directors
3 min readDevRev appoints Amit Kumar, seasoned technology investor, to its Board of Directors
From AI winter to AI spring: The great transformation
15 min readFrom AI winter to AI spring: The great transformation
DevRev's vision for AI agent
6 min readDevRev's vision for AI agent
The rise and fall (and rise again) of AI: What finally made it all work
10 min readThe rise and fall (and rise again) of AI: What finally made it all work
Engineering depth: How tech companies can build to outlast the AI hype cycle
12 min readEngineering depth: How tech companies can build to outlast the AI hype cycle
Rethinking product management: Lessons on balancing chaos, conviction and empathy
10 min readRethinking product management: Lessons on balancing chaos, conviction and empathy
Top 10 Customer Service Management Strategies for 2025
19 min readTop 10 Customer Service Management Strategies for 2025
Mastering sustainable growth to build resilient startups that thrive
11 min readMastering sustainable growth to build resilient startups that thrive
Customer-Centricity: What It Is & Why It Matters
10 min readCustomer-Centricity: What It Is & Why It Matters
What nobody tells you about startup life (and why you should make the leap anyway)
9 min readWhat nobody tells you about startup life (and why you should make the leap anyway)
Customer data protection: 12 ways to keep your data safe [2025]
12 min readCustomer data protection: 12 ways to keep your data safe [2025]
India 2.0: The roadmap to becoming a Product Nation in the AI age
13 min readIndia 2.0: The roadmap to becoming a Product Nation in the AI age
Spotlight: Mollie Holland on why sustainable, customer-first growth requires AI
14 min readSpotlight: Mollie Holland on why sustainable, customer-first growth requires AI
The pursuit of making entrepreneurship effortless: Startups, risks, and AI
6 min readThe pursuit of making entrepreneurship effortless: Startups, risks, and AI
Tired of the Agile treadmill? Put customers first with the Essential Methodology
7 min readTired of the Agile treadmill? Put customers first with the Essential Methodology
Customer service vs. Customer experience: Key differences & strategies [2025]
14 min readCustomer service vs. Customer experience: Key differences & strategies [2025]
Empowering Women Innovators: Highlights from the gr.ai.ce Women AI Hackathon
4 min readEmpowering Women Innovators: Highlights from the gr.ai.ce Women AI Hackathon
Courageous Conversations: Speaking Up and Making Your Voice Heard
10 min readCourageous Conversations: Speaking Up and Making Your Voice Heard
What is Essentialism? Definition, examples, strategies
22 min readWhat is Essentialism? Definition, examples, strategies
Knowledge graphs for startups: Make every dollar and hour count in your early days
5 min readKnowledge graphs for startups: Make every dollar and hour count in your early days
Why customer perception matters & how to influence it positively
13 min readWhy customer perception matters & how to influence it positively
New year’s resolution: Empowering better support in 2025
5 min readNew year’s resolution: Empowering better support in 2025
Holiday customer service: 8 support tips for a stress-free season
10 min readHoliday customer service: 8 support tips for a stress-free season
Hollywood Icon,Tech Pioneer: How Hedy Lamarr’s Invention Redefined our Future
6 min readHollywood Icon,Tech Pioneer: How Hedy Lamarr’s Invention Redefined our Future
Customer experience strategy 101: Create a winning CX plan [2025]
14 min readCustomer experience strategy 101: Create a winning CX plan [2025]
What is employee engagement: Importance, KPIs, strategies to improve
19 min readWhat is employee engagement: Importance, KPIs, strategies to improve
12 top automated ticketing systems for customer support teams in 2025
21 min read12 top automated ticketing systems for customer support teams in 2025
DevRev: Making Applications and Data Silos Invisible
6 min readDevRev: Making Applications and Data Silos Invisible
What is customer self-service software? 11 best tools for 2025
14 min readWhat is customer self-service software? 11 best tools for 2025
The Best Customer Engagement Software: 12 Tools to Try in 2025
12 min readThe Best Customer Engagement Software: 12 Tools to Try in 2025
The 9 most popular hubSpot aternatives and competitors for 2025
12 min readThe 9 most popular hubSpot aternatives and competitors for 2025
What Is Self-Customer Service and How Does It Improve Support?
12 min readWhat Is Self-Customer Service and How Does It Improve Support?
7 key strategies to strengthen your customer service approach
8 min read7 key strategies to strengthen your customer service approach
30+ customer thank you notes: Examples and tips
7 min read30+ customer thank you notes: Examples and tips
Stepping into code: My transition from docs to dev
3 min readStepping into code: My transition from docs to dev
Future ready operations: Redefining teams for agility and innovation with AI
7 min readFuture ready operations: Redefining teams for agility and innovation with AI
De-risk Change: Migrating to SaaS 2.0 ‘Effortlessly’
12 min readDe-risk Change: Migrating to SaaS 2.0 ‘Effortlessly’
The Duality of AI: Co-Intelligence and Co-Dependence
12 min readThe Duality of AI: Co-Intelligence and Co-Dependence
Vinod Khosla’s bold take on AI: “In 5 years, what will not be possible?”
12 min readVinod Khosla’s bold take on AI: “In 5 years, what will not be possible?”
What are customer expectations? Definition, importance & tips
8 min readWhat are customer expectations? Definition, importance & tips
Reimagining healthcare through smarter design and modern solutions
5 min readReimagining healthcare through smarter design and modern solutions
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