8 best Aisera alternatives in 2027

The best Aisera alternatives in 2027 are Computer, by DevRev, ServiceNow, Salesforce Agentforce, Kore.ai, Zendesk AI agents, Moveworks, Leena AI, and Cognigy.

Aisera has a 4.4 rating out of 5 across 146 reviews on G2, where it is shown as Automation Anywhere Aisera Solutions. If you want one platform across IT, HR, and customer service, these 8 alternatives are compared.

This guide compares eight Aisera alternatives on key channels, standout features, teams covered, G2 rating, and pricing. It also sets out seven criteria to weigh: coverage across teams, shared context, actions and approvals, build effort, channels, pricing you can predict, and fit with your systems.

TL;DR

These are the top alternatives to Aisera:

1. Computer, by DevRev: Best for shared IT and support context
2. ServiceNow: Best for one workflow platform
3. Salesforce Agentforce: Best for Salesforce teams
4. Kore.ai: Best for employee and customer agents
5. Zendesk AI agents: Best for Zendesk teams
6. Moveworks: Best for employee help in chat
7. Leena AI: Best for back-office employee help
8. Cognigy: Best for contact center voice and chat

Why do teams look for Aisera alternatives?

Teams look for Aisera alternatives mainly because the price isn’t published, one platform means a wide evaluation, teams already run a system of record, and some jobs need depth in one lane.

Aisera offers AI for IT service desk, ITOps, and ITSM, AI agents for HR such as onboarding, leave, and benefits, and a named AI Customer Service product, all on one platform with Aisera Assistant, Agent Assist, and Agent Composer. Four things still push teams to look elsewhere.

• Price isn’t published: Aisera’s site has no pricing page and invites visitors to submit an RFP for a customized quote, so a budget stays open until a quote arrives.
• One platform means a wide evaluation: IT, HR, and customer service each come with their own solution area, so a team that only needs two of the three still reviews all of them.
• Teams already run a system of record: A company on ServiceNow, Salesforce, or Zendesk may prefer AI agents from the vendor that already holds its tickets and cases.
• Some jobs need depth in one lane: A contact center that wants voice agents, or an employee help desk that wants a chat assistant, can compare focused tools against a broad platform.

Aisera alternatives comparison for 2027

The table compares eight alternatives on key channels, standout features, teams covered, G2 rating, and pricing.

How should you evaluate these Aisera alternatives?

We assessed each tool against seven editorial criteria, led by coverage across teams (25%), using vendor pages and G2. The table lines up all eight tools on key channels, standout features, teams covered, pricing, and G2 rating.

The seven criteria below run from most to least important for a team that wants one platform across IT, HR, and customer service. The percentage after each criterion is its weight.

• Coverage across teams (25%): Does the vendor offer agents for IT, HR, and customer service, or only some of them?
• Shared context (20%): Do those agents draw on one body of company context, or does each team’s agent start from its own data?
• Actions and approvals (20%): Can the agent change records in your systems, and where does it stop for approval? Look for AI agents that finish the job inside those limits.
• Build effort (10%): Who builds and changes agents, and does it take code?
• Channels (10%): Does the agent meet people in Slack, Teams, chat, email, and voice?
• Pricing you can predict (10%): Can you model the bill as seats, conversations, or credits grow?
• Fit with your systems (5%): Does it connect to the ticketing, HR, and CRM systems you run today?

These percentages express editorial priorities, not calculated vendor scores or a weighted ranking. Teams should test the criteria against their own workflows.

How these tools differ: some sell separate products for each team under one brand, and some run every team’s agents on shared context. That split drives most of the differences in the entries below.

What are the 8 best Aisera alternatives?

1. Computer, by DevRev: Best for shared IT and support context

Computer, by DevRev, is rated 4.3 out of 5 on G2 from 210 reviews.

Overview

DevRev is a Palo Alto company founded in 2020 by Dheeraj Pandey and Manoj Agarwal, formerly of Nutanix, and backed by Khosla Ventures and Mayfield. Computer, by DevRev, works as an AI layer on the ticketing, HR, and identity systems a company already runs, and each source system’s permissions apply.

Employee answers come from connected systems with citations to source records. Actions are governed: sensitive steps wait for approval, and every action is logged. For employees, DevRev’s service desk agent checks identity and policy, makes the change in the system of record, and logs it. For customers, Customer Agent resolves tickets, and Voice AI adds phone calls as a channel.

Standout features

• A service desk agent built in Agent Studio, with no-code templates for password resets and software access, plus low-code and high-code options. It can create tickets in ServiceNow, update HRIS records, and approve access in Okta, so the ticketing, HR, and identity systems stay where they are.
• Customer Agent checks error logs in Datadog, pulls orders from Shopify, replays the customer’s session, and reads console output before it resolves.
• Voice AI is a channel on Customer Agent. DevRev says it supports up to 70 languages, and every call is logged and recorded with consent.
• Computer Memory is a permission-aware knowledge layer built from your systems, so IT, support, product, and engineering agents work from shared context. Answers cite source records, and each source system’s permissions apply.
• Agents pause for approval before sensitive actions, so a person reviews them, and every query, answer, and action is logged.
• Agents can be tested in a sandbox on real data before they go live.
• Computer, by DevRev, works in Slack and Teams, and on desktop, mobile, and web.

Pricing: Contact DevRev for pricing.

Pros

• IT and customer service agents draw on the same Computer Memory.
• Answers cite source records and follow each source system’s permissions, and sensitive actions wait for human approval.
• It can run beside Aisera and the systems a team already runs, so a team can move one workflow first.

Cons

• A reviewer describes onboarding as real effort.
• Computer, by DevRev, is not a native identity and access management tool and does not claim full ITIL parity. Teams keep their ITSM and IAM tools and compare those separately.

Computer, by DevRev, vs. Aisera: Aisera offers AI for IT service desk, ITOps, and ITSM on its own platform, where Computer, by DevRev, is an AI layer on the ticketing, HR, and identity systems a team runs. Aisera offers Agent Composer; DevRev offers Agent Studio. Aisera publishes no price, and DevRev, is priced by contact.

What reviewers say

• Love: Breaking down silos. A senior product manager writes that “DevRev’s standout value is how it actively breaks down the traditional silos separating support, product, and engineering” (May 5, 2026; incentivized review).
• Complain: Onboarding takes real effort. The same reviewer writes that “this is absolutely not a plug-and-play solution; initial onboarding requires serious effort” (same review).

2. ServiceNow: Best for one workflow platform

ServiceNow IT Service Management is rated 4.5 out of 5 on G2 from 2,001 reviews.

Overview

ServiceNow says its agents work in IT, customer service, HR, and more, and are built into the ServiceNow AI Platform. Teams deploy prebuilt agents or build their own in natural language.

Standout features

• Prebuilt AI agents, plus AI Agent Studio for building agents in natural language with guardrails.
• AI voice agents for incident creation and status checks in IT, PTO and case management in HR, and order operations in customer service.
• An AI Agent Orchestrator that coordinates teams of agents, and Action Fabric, which connects third-party agents and tools through the Model Context Protocol and Agent2Agent.
• A control tower for managing, monitoring, and securing AI agents.

Pricing: ServiceNow publishes no price, and the AI agents page directs buyers to a demo. Pricing is a custom quote.

Pros

• One platform offers IT, HR, and customer service agents, including voice.
• Built-in governance and orchestration for teams of agents.

Cons

• No published price.
• A reviewer says it can feel complicated at first.

ServiceNow vs. Aisera: ServiceNow builds agents in AI Agent Studio on its own platform, where Aisera offers Agent Composer on a separate AI agent platform. Neither publishes a price.

What reviewers say

• Love: Connects other applications. A Java developer at a mid-market company writes, “I like ServiceNow ITSM because it makes it easier to connect different applications and automate ticket-related work” (August 11, 2026).
• Complain: First-time complexity. The same reviewer writes that “it can feel a little complicated when you are using it for the first time” (same review).

3. Salesforce Agentforce: Best for Salesforce teams

G2 shows the product as Agentforce Service, formerly Service Cloud, and rates it 4.4 out of 5 from 8,461 reviews.

Overview

Salesforce was founded in San Francisco in 1999. Its employee service page describes Paige, an employee service agent that handles incidents and requests and orchestrates specialized subagents for multi-step issues. Agentforce also offers customer service, contact center, and field service.

Standout features

• Paige, the employee service agent, works in Slack, Microsoft Teams, and webchat.
• An IT Service Desk with an Agentforce CMDB, and an HR Service Desk with agents for leave balances, PTO, and expense reports.
• Prebuilt connectors to HR systems such as Workday, SAP, and ADP.
• Agentforce tools for building and observing agents, including Agent Builder, Agentforce Voice, and MCP support.

Pricing: Salesforce charges $15 per seat per month for AI Agent for Employees, and $75 (Enterprise) or $150 (Unlimited) per seat per month for IT Service Desk, billed monthly. HR Service Desk is $50 (Enterprise) or $75 (Unlimited) per seat per month billed annually. Agentforce charges $2 per conversation for customer-facing agents, or Flex Credits at $500 per 100,000.

Pros

• Published prices for employee agents and for each desk.
• Employee and customer service sit on the same vendor’s platform.

Cons

• Pricing differs by product, and customer-facing conversations are billed separately.
• A reviewer says setup takes technical expertise.

Salesforce Agentforce vs. Aisera: Salesforce offers employee service agents for IT and HR in Slack, Teams, and webchat, where Aisera has IT service desk, HR, and AI Customer Service as separate solution areas. Salesforce publishes prices, and Aisera doesn’t.

What reviewers say

• Love: Case management, workflow automation, and AI in one platform. An advanced data analyst at an enterprise consulting firm writes, “I really like how Agentforce Service combines case management, workflow automation, and AI-powered assistance all in one platform” (September 30, 2026).
• Complain: Setup takes technical expertise. The same reviewer writes that “the initial setup and customization require some technical expertise” (same review).

4. Kore.ai: Best for employee and customer agents

Kore.ai is rated 4.6 out of 5 on G2 from 507 reviews.

Overview

Kore.ai was founded in 2014. Its site shows AI for Service for customer experience and AI for Work for employee experience, both on its agent platform.

Standout features

• AI for Service: voice and digital AI agents, agent assist, quality management, and an AI-native contact center.
• AI for Work: Enterprise Search, AI for HR, AI for IT, and AI for Recruiting.
• A platform for building, governing, and optimizing agents.

Pricing: None published. The site offers a demo, a conversation with sales, and a request for proposal.

Pros

• Employee and customer products on one platform.
• Separate offerings for HR and IT.

Cons

• No published price.
• A reviewer reports occasional bugs when configuring complex flows.

Kore.ai vs. Aisera: Kore.ai offers AI for Work and AI for Service on one agent platform, where Aisera has IT, HR, and customer service solutions on one platform. Neither publishes a price.

What reviewers say

• Love: Easy to use. A software developer at an enterprise writes, “What I like best about Kore.ai is how intuitive and user-friendly the platform is” (July 27, 2026).
• Complain: Bugs in complex flows. The same reviewer writes that “the platform can occasionally present unexpected bugs or inconsistent behavior, especially when configuring and testing more complex conversational flows” (same review).

5. Zendesk AI agents: Best for Zendesk teams

Zendesk is rated 4.3 out of 5 on G2 from 7,100 reviews. Our Zendesk alternatives guide covers the vendor in more detail.

Overview

Zendesk was founded in Copenhagen in 2007 and is headquartered in San Francisco. Zendesk says its AI agents resolve customer requests across messaging, email, and voice, handle multi-step workflows, and act in connected systems. Zendesk also sells employee service for IT and HR.

Standout features

• AI agents that resolve multi-step requests and act across connected systems.
• Voice agents that handle call flows from start to finish.
• Employee service with request and incident management for IT, and HR service inside Slack and Teams.
• Employee service agents for routine requests such as password resets and access approvals, and a Marketplace of 1,800+ apps.

Pricing: Employee service plans start with Suite Team at US$29, Suite Growth at US$59, and Suite Professional at US$99 per agent per month billed annually. Customer service plans cost US$19, US$55, and US$115 per agent per month billed annually. Beyond the included automated resolutions, extra resolutions are US$2.00 each pay as you go, and Copilot is a US$50 add-on.

Pros

• Published per-agent prices for both employee and customer service.
• A mature desk with 7,100 G2 reviews.

Cons

• AI resolutions beyond the included amount are billed per resolution.
• The AI agents page is framed around customer service, and its HR coverage sits in the separate employee service product.

Zendesk AI agents vs. Aisera: Zendesk offers employee service for IT and HR with per-agent prices, where Aisera has IT and HR agents and offers a customized quote.

What reviewers say

• Love: One place for requests. A software development engineer in test at a mid-market computer software company writes, “What I like most is that it gives me a single place to manage all my internal IT requests” (July 26, 2026).
• Complain: Long ticket threads. The same reviewer writes that “when a ticket has several comments, it can take a bit of scrolling to find a specific update” (same review).

6. Moveworks: Best for employee help in chat

Moveworks has a 4.4 rating out of 5 across 144 reviews on G2, where it is shown as ServiceNow EmployeeWorks.

Overview

Moveworks is now part of ServiceNow, which completed its acquisition on December 15, 2025. ServiceNow says its Otto assistant now combines Now Assist, Moveworks, and AI Experience into one assistant, so Moveworks, EmployeeWorks, and Otto are one family, not three competitors.

Moveworks’ site describes an AI assistant platform with a Reasoning Engine, Enterprise Search, and Tool Studio for building agents. It describes IT, HR, finance, sales, marketing, and engineering use cases, and no customer service use case.

Standout features

• Flow, an AI service desk in Slack, Teams, and email.
• A Reasoning Engine that plans and completes requests end to end.
• Tool Studio for building custom agents with low-code or vibe-code builders.
• An AI Agent Marketplace with 1,000+ agents, and the assistant in over 100 languages.

Pricing: Moveworks publishes no price and tells buyers to request a custom quote.

Pros

• Chat-first help in the tools people already use.
• Hundreds of plugins and connectors, and a marketplace of prebuilt agents.

Cons

• No customer service use case is described.
• No published price.

Moveworks vs. Aisera: Moveworks offers an AI service desk for employees in IT and HR, where Aisera also has AI Customer Service. Neither publishes a price.

7. Leena AI: Best for back-office employee help

Leena AI is rated 4.6 out of 5 on G2 from 151 reviews, under G2’s Leena AI Autonomous Agent listing.

Overview

Leena AI was founded in 2018 by Adit Jain, Mayank Goyal, and Anand Prajapati. Its site shows Universal IT, HR, and Finance Assistants, plus an AI Colleagues platform for building custom agents.

Standout features

• A Universal IT Assistant, a Universal HR Assistant for onboarding, benefits, leave, and policy questions, and a Universal Finance Assistant.
• An AI Colleagues platform for custom agents.
• 200+ enterprise integrations, including Workday, SAP, ServiceNow, Salesforce, and Oracle.
• Knowledge Studio, which inherits permissions from content sources such as SharePoint, Confluence, and Box.

Pricing: Leena AI’s pricing page publishes no prices. The Universal Assistant is a flat per-employee annual license, and AI Colleagues is an annual platform fee plus token-based usage.

Pros

• Assistants for IT, HR, and finance.
• A flat per-employee license for the Universal Assistant.

Cons

• No customer service product is described.
• AI Colleagues adds token-based usage on top of the platform fee.
• A reviewer finds some answers too general.

Leena AI vs. Aisera: Leena AI offers assistants for employees across IT, HR, and finance, where Aisera has IT, HR, and customer service agents. Leena AI describes its pricing model and Aisera describes none.

What reviewers say

• Love: Routine HR questions. An associate consultant at a mid-market company writes, “I like that Leena AI handles common HR questions automatically” (July 23, 2025).
• Complain: General answers. The same reviewer writes that “sometimes the answers feel a bit too general” (same review).

8. Cognigy: Best for contact center voice and chat

Overview

Cognigy was founded in Düsseldorf, Germany, in 2016 and is now part of NiCE, which completed its acquisition in September 2025. Cognigy’s site shows the NiCE Cognigy name and describes an AI platform for customer service, Cognigy.AI. Its pages describe customer-facing use cases and no employee, IT, or HR use case.

Standout features

• AI Agents, AI Agent Studio, and Knowledge AI inside Cognigy.AI.
• Voice AI Agents for phone conversations, plus a Voice Gateway for voice connectivity.
• Agent Copilot and Live Chat for human agents.
• Integrations with Genesys, NiCE CXone, Amazon Connect, Avaya, Microsoft, and 8x8.

Pricing: Cognigy publishes no price.

Pros

• Voice is a core focus.
• Integrations with several contact center platforms.

Cons

• No employee, IT, or HR use case is described.
• No published price.

Cognigy vs. Aisera: Cognigy centers on voice and chat agents for customer service, where Aisera offers AI Customer Service alongside IT and HR agents.

Other Aisera alternatives worth considering

• Rezolve.ai is an AI service desk for IT and HR. It prices by employees and by fulfillers after a scoping call, and says it charges no per-resolution fees.
• Workativ automates employee support for HR and IT teams, with session-based pricing and no per-user fees. Business is $349 a month for 500 AI chat sessions, and Enterprise is custom.
• Atera is an IT management suite built around AI, with an autonomous IT agent. It charges per technician, from $149 a month billed annually ($169 monthly).
• Freshservice is Freshworks’ IT service management product, with Freddy AI Copilot as an add-on on Pro and Enterprise. It suits teams already on Freshworks.
• Jira Service Management offers a service desk for IT and HR with a virtual service agent for employee support and AI teammates that triage requests. Its site shows a Customer Service use case with no feature detail.

How do you switch from Aisera?

A move is mostly connection work, because an agent platform holds less of your data than a help desk does and tickets, articles, and policies stay in the systems where they were created. What carries over is the connection work and the logic around it.

What carries over

Knowledge articles, tickets, and policies that live in your source systems stay there, and a new platform reconnects to them. Computer AirSync is a two-way sync with systems such as ServiceNow, Salesforce, Zendesk, and Jira, and it keeps permissions intact.

What needs manual attention

Agents, workflows, approval rules, channel setup, and any custom actions need rebuilding on the new platform. Each team also needs a named owner for changing agents after launch, and a plan for which workflows move first.

Three checks before switching

Before switching, test whether:

• The new platform can answer from your top systems with the right permissions.
• The vendor offers a proof of concept on one real workflow.
• Both platforms can run in parallel for a few weeks before you cut over.

These checks reduce uncertainty, but validate a sample migration and a recovery plan before a full cutover. Running both for a while is also a legitimate outcome, as long as each platform has a named owner.

How do you choose an Aisera alternative?

Choose by which teams you need to cover, which systems you already run, and how you want to buy. Those three narrow the field fast.

• You want IT and customer service agents that share context: Choose Computer, by DevRev.
• You need AI that acts inside your permissions and approvals: Choose Computer, by DevRev, which acts as the user within existing permissions, waits for approval before a sensitive step, and logs every action. Its Trust Center shows SOC 2 Type II and ISO/IEC 27001:2022.
• You run your work on one workflow platform: Choose ServiceNow.
• You are already on Salesforce: Choose Salesforce Agentforce.
• You want separate employee and customer products on one agent platform: Choose Kore.ai.
• Customer service is the center and employee service is the extension: Choose Zendesk AI agents.
• You only need employee help in IT, HR, and finance: Choose Moveworks or Leena AI.
• You only need customer voice and chat agents: Choose Cognigy.
• You want a published price: Choose Salesforce Agentforce or Zendesk AI agents.

Team coverage and budget narrow the choice, but one question settles it: should your IT, HR, and customer agents share one body of context, or can each team run its own? That question picks the platform.

Why is Computer, by DevRev, our pick?

Computer, by DevRev, is our pick when you want IT and customer service agents that share context and you’re comfortable configuring workflows for HR approvals and system updates, for three reasons you can check.

• It answers from the stack you already run: Computer Memory is a permission-aware layer built from your connected systems, so answers cite source records, follow each system’s permissions, and give the agent that handles an employee request and the agent that handles a customer the same context.
• It has resolved employee requests at scale: At a $1B organization DevRev doesn’t name, up to 60% of IT tickets are fully resolved without a person, and more than 2,000 new hires were onboarded in a year without extra IT staff.
• It acts under governance: Agents built in Agent Studio pause for human approval on sensitive steps, follow each source system’s permissions, and log every action, so work runs on top of your ticketing, HR, and identity systems and not around them.

Choose Computer, by DevRev, if you want IT and customer service agents that share context, and you’re comfortable configuring workflows for HR approvals and system updates. It works with your ITSM and identity tools as they are. That’s Work Softer: fewer handoffs, clearer answers.