Reading15 Best Zendesk Alternatives for Exceptional Customer Support
blog

15 Best Zendesk Alternatives for Exceptional Customer Support

A new breed of product-centric tools that help companies become more customer-centric is disrupting traditional support tools, dive in to find the best Zendesk alternatives.
hero

Ticketing system, customer support, and customer success: when we hear these 3 words, Zendesk often tops the list. However, as businesses have evolved, it's become evident that a one-size-fits-all approach might not always suffice.

The search for Zendesk alternatives started when businesses encountered challenges while using this platform. From rigorous onboarding process and scalability issues to not-so-transparent pricing structure and complicated interface, these challenges are roadblocks to a seamless user experience. That’s why companies are on the hunt for alternatives that offer unique and user-friendly features with transparent cost structures.

If you have encountered these challenges, this blog is for you. To help you further, we have made a list of 15 Zendesk alternatives based on various factors like customer reviews, ease of use, and value for money. Herein, we will give you a complete walkthrough of all 15 alternatives, covering features, pricing, and comparison.

Ready to discover a customer support solution that delivers unmatched customer experience? Let's dive in.

Nothing Zen About Zendesk?
Nothing Zen About Zendesk?

Nothing Zen About Zendesk?

Use the power of GPT & Analytics to transform customer support

Why Consider Zendesk Alternatives?

While Zendesk is considered one of the leading customer service platforms, there are several reasons why businesses want to explore alternatives. Here are some of the major reasons:

We tried everything… literally everything: Zendesk, Freshdesk, Intercom, every software out there. The problem is just so unique to the new age, API first companies and none of the existing tools are built for it. It felt like all the existing tools were built for supporting a B2C product.

1️⃣ High-price

Business is all about investing in helpful productivity and support tools, but wisely. The pricing structure of Zendesk is quite expensive, as you need to pay $69/month for every support agent you have. Despite the premium price, you receive fewer features compared to its alternatives, which offer more comprehensive functionality at a lower cost. Additionally, some features provided by Zendesk require extra payments as add-ons, further increasing the overall expenditure.

2️⃣ Complicated to use

Zendesk is one such customer service platform, which sometimes makes it complex to use and understand, especially for new users. Its features and configurations require a steep learning curve, potentially resulting in inefficiencies during the onboarding process. Even after providing demo sessions and training, a non-tech-savvy person finds it difficult to get hands-on with Zendesk. This, in turn, consumes both your time and financial resources.

From rigorous onboarding processes and scalability issues to not-so-transparent pricing structures and a complicated interface, these challenges are roadblocks to a seamless user experience. These concerns have been highlighted across various Zendesk reviews. That’s why companies are on the hunt for alternatives that offer unique.

3️⃣ Pricey Add-Ons

Even if you're paying a premium for Zendesk's subscription, you will still find yourself spending more on add-ons offered by them, which will not help. Whereas some alternatives like DevRev include these extras as part of their standard plan, potentially saving you money. DevRev's transparent pricing model offers a sense of tranquility, as it eliminates the concern of encountering unforeseen expenses.

4️⃣ Weak customer support

It might sound ironic, but Zendesk offers weak customer support despite being a leading customer support platform provider. Many users have reported challenges in getting timely responses and solving their issues. If you expect seamless and dependable customer support from CRM software, consider choosing a Zendesk alternative.

Let's move on to discussing alternatives that can eliminate these pain points.

15 Best Zendesk Alternatives

DevRev- A Prime Alternative to Zendesk

★★★★⯪ (4.8/5)

Cluster%20Tickets%20(1).svg

DevRev OneCRM sets itself apart with a unique mix of powerful features and competitive pricing. It is committed to bringing the development team and end-users closer for streamlined communication and unmatched efficiency.

No matter the size of your business, whether you're a startup, a mid-sized enterprise, or a large corporation, if you need some advanced features like unparalleled SLA management, GPT-driven responses, enhanced inter and intra-team communication, seamless integration across numerous platforms, DevRev is the ideal solution for it. DevRev goes beyond the features offered by other CRM systems to meet your specific needs.

OneCRM-Build-GIF_2.gif

DevRev compared to Zendesk

  • Feature-rich Yet User-Friendly: While Zendesk offers a comprehensive set of features, some businesses find that its complexity outweighs its functional advantages.Whereas DevRev OneCRM offers all the exclusive features that bridge the gap between development teams, customer support teams, and customers. Moreover, DevRev provides autonomous support to scale support around the clock, in-app live chat, support ticketing, and engineering issues on one single platform. These are capabilities where Zendesk falters.
  • Comprehensive Pricing Plans: DevRev's pricing structure is completely transparent without any hidden costs. Unlike Zendesk, where premium features often come as paid add-ons, DevRev includes these features in its standard plans. You can choose from multiple tiers tailored to fit various business sizes and needs. In contrast, Zendesk's pricing is not only higher but also comes with additional paid add-ons.
  • Unlimited Access During Free Trials: Both DevRev and Zendesk provide a free trial, allowing potential users to test the platform. However, DevRev's 45-day trial experience stands out for its flexibility. Unlike Zendesk, which has a 14-day free trial with limited access to some premium features, DevRev's trial is comprehensive. This gives businesses a complete understanding of the platform's capabilities, enabling a more informed decision-making process.

Pricing comparison between DevRev and Zendesk

Zendesk offers a Suite Team package at a rate of $69 per user per month. However, they provide only a 14-day free trial for you to test out the platform. While this does give users a glimpse into the services offered, the time limit could be a constraint for some businesses to fully evaluate its capabilities.

On the other hand, DevRev's Pro Plan costs $34.99 per user per month for a support license. They also offer a much longer free trial period of 45 days. This extended trial not only provides a cost-effective option but also gives companies ample time to assess the platform's fit for their various departments and customer experience needs.

DevRev Vs Zendesk

FeatureZendeskDevRev
Ticketing
✔️
✔️
Product Hierarchy Visualization
✔️
User Management
✔️
✔️
API Integration
✔️
✔️
Modern CRM Powered by LLMs
✔️
In-App Live Chat with Ticketing System
Limited
✔️
GPT-Driven Responses and AI-Powered Insights
✔️
Semantic Search and Advanced Knowledge Base Management
✔️
Collaborate Natively with Software Development Teams
✔️
Update End-Users and Customers in Real-Time
✔️
Pre-Built 2-Way Integrations (Jira, Salesforce, more)
Limited
✔️
Personalized Customer Support
Limited
✔️
Extensible Automation Engine (APIs, Webhooks, JavaScript)
Via predefined flow builders & macros
Via predefined & highly customizable snap-ins
Instant Notification upon Mentioning & Tagging
✔️

Dive deep into Zendesk VS DevRev to make an informed decision.

Here are some of the robust features of DevRev that you shouldn’t miss out on:

  • Enable collaboration among support team members (collaborators) who actively work together to resolve customer issues, ensuring efficient and effective personalized customer service.
  • Collaborate in real-time with developers and customer support executives to provide quick resolution of customer queries.
  • Streamline support by integrating an in-app GPT chatbot that is pre-trained with your knowledge base into support ticketing workflows.
  • DevRev allows for effective management of customer profiles and user data, ensuring a personalized and responsive support experience.
  • Manage and track numerous support tickets across multiple channels. In fact, AI teammates automatically provide the first line of responses to common customer queries. .
  • Stay informed with real-time notifications of updates and changes in support cases.
  • Perform bulk actions to manage and resolve multiple support cases simultaneously efficiently.
  • Generate detailed reports on customer support metrics and development team to gain insights into performance and make data-driven decisions for continuous improvement.
Migration shouldn’t be a nightmare
Migration shouldn’t be a nightmare

Migration shouldn’t be a nightmare

Seamlessly bring data from Zendesk to DevRev using Airdrop...Migration Made Effortless.

HelpScout

(4.6/5)

Helpscout

HelpScout is the next Zendesk alternative that is an easy-to-use and affordable customer support tool. It helps you manage customer inquiries, provide personalized support, and collaborate internally.

HelpScout provides a range of customer support tools and features that enhance your ticketing system and manage customer communication. It also offers a knowledge base feature, enabling companies to create and maintain a centralized repository of helpful articles and resources for customers to access. This reduces your customer questions by 30%.

Here are the top features HelpScout has to offer:

  • Your support team can create tickets easily and quickly
  • Provides live chat support for quick issue resolution
  • Easy-to-understand dashboard
  • Get customizable reports to evaluate your performance
  • Automatic event triggers and actions

HelpScout compared to Zendesk

HelpScout is an easy-to-use customer support solution that helps you create workflows, snippets, and tags to collaborate with your team. One prominent feature of HelpScout is the “Beacon” feature. It enables users to save replies, code, or anything to provide quick resolution to their customers.

Using HelpScout, you can enable/disable chat support in case of the unavailability of a support executive. HelpScout provides quick chat and email support to its customers so they are always up and running. The standard plan of HelpScout costs $25 per user/month, which is way cheaper than Zendesk. Also, to help you understand the product better, HelpScout provides a 15-day free trial (no credit card required).

Freshdesk

(4.5/5)

Freshdesk is a cloud-based customer support platform developed to help businesses foster their customer relationships. It converts issues coming in via email, chat, phone, or social into tickets.

Freshdesk

Freshdesk easily integrates with third-party software in order to multitask on one platform only. With AI capabilities, it automates the ticketing system and also lets you prioritize the tickets. It is an ideal customer support software for small, medium, and large-sized businesses.

Below is a list of some of the useful features of Freshdesk:

  • Categorize, prioritize, and assign tickets easily
  • Thank you detector to prevent reopening of the closed tickets responded with a thank you
  • Share ownership of tickets with other customer support teams without losing visibility
  • Auto-assign chats, calls, and emails to your customer service agents
  • Carry out progress analysis using reporting and analysis feature

Freshdesk compared to Zendesk

Freshdesk is a simple and affordable alternative to Zendesk. It allows you to respond to tickets faster. One of the important features of Freshdesk is Agent collision detection. It ensures that multiple agents do not work on the same ticket. Freshdesk also allows you to give canned responses (templated responses). So, replying to generalized customer issues and queries becomes easy and fast.

Even though Freshdesk has many features, it lacks customization, whereas Zendesk offers customization options. In a nutshell, if you want a customizable solution, Zendesk is better, but if you are looking for a cheaper solution with all the basic features, Freshdesk is preferable.

Freshdesk provides a free plan that gives you access to some basic features like ticketing, team collaborations, analytics, and 24/7 email support. The pricing of Freshdesk starts from $15 per agent/month and also offers a 14-day free trial.

Hubspot Service Cloud

(4.4/5)

Hubspot is already known for its marketing and sales software. They entered customer success solutions by introducing Hubspot Service Hub. It is a cloud-based customer support ticketing system that helps you manage customer inquiries and enhance client satisfaction.

Hubspot Dashboard

It has many useful features like canned replies to video recordings, changing the way you communicate with your customers, and resolving their queries. Along with standard features like shared inbox and reporting, HubSpot Service Hub has some exceptional features like options to create a knowledge base, automation capabilities, and customer satisfaction surveys.

HubSpot Service Hub offers a comprehensive suite of useful features, including

  • Assign incoming chat or email to the right team automatically
  • Send automatic emails and notifications to your customers
  • Get various marketing and sales tools on one platform
  • Schedule up to 1,000 personal and team meetings
  • Saver time using 5,000 email templates
  • Integrated help desk for customer service ticketing

HubSpot Service Hub compared to Zendesk

HubSpot Service Hub is ideal for businesses of all sizes but is mostly used as an inbound sales and marketing tool. Zendesk is a bit complex, but HubSpot Service Hub is comparatively more complex to understand and use. HubSpot offers many convincing features like email tracking, contact management, and a lead management system.

Zendesk only has a paid version, while HubSpot Service Hub offers a free version with basic features, too. Zendesk’s self service portal helps you keep track of customer interactions in all its tiers. At the same time, HubSpot Service Hub offers this ability only to its Professional and Enterprise plan users.

Apart from HubSpot Service Hub’s free plan, if you want access to some professional features and tools, you can get its Starter pack that starts from $20/month and includes 2 users. For more than 2 users, $10/ month is charged per new user.

Intercom

(4.5/5)

Intercom is a well-known customer relationship management tool that enables effective communication between businesses and their customers. It provides a variety of tools and also facilitates various channels to communicate with customers, like in-app chat, email, and social media.

Intercom Dashboard

It is a common solution for people looking to provide more personalized and tailored support. More than 25,000 global organizations rely on Intercom to enhance their customer experience. Intercom is developing an AI-enhanced workspace that connects inboxes, tickets, and help centers.

Key features of Intercom:

  • Convert visitors to customers using targeted email and push notifications
  • Collect customer feedback to make the customer experience better
  • Open AI’s GPT powered Articles and Inbox features
  • Share announcements with your customers using your dedicated News Center

Intercom compared to Zendesk

While Zendesk employs traditional tools, Intercom has started introducing AI-powered features to stay a step forward from Zendesk. Intercom enables you to answer known issues proactively by sending quick outbound messages.

Intercom’s custom bots are smart enough to prioritize urgent issues and connect your customers automatically to the right team members. Also, its chatbots give live status updates to your customers, like order status, payment status, etc.

Intercom provides a 14-day free trial. Its starter pack costs $74/month and includes 2 users, establishing itself as a better and more affordable alternative to Zendesk.

Happyfox

(4.6/5)

The next alternative to Zendesk is HappyFox, a practical support and help desk software solution for better operations and ROI. It enables you to customize your ticketing system by adding custom fields and workflows.

Happyfox Dashboard

Though it supports all major industries, HappyFox is ideal for IT and ITES companies across the globe. It allows you to integrate hundreds of popular and useful tools so you can manage multiple tasks in one place.

Key features of HappyFox:

  • Build help and FAQ pages using a self-service knowledge base
  • Convert chat, email, phone, and web customer requests into tickets
  • Get quick resolutions to your queries using customer support
  • Search integrable apps according to categories
  • Track whether your commitments are being fulfilled or not using the SLA management tool

HappyFox compared to Zendesk

One of the important differences between both is that HappyFox is easy to learn, while Zendesk is hard to get hands-on. Even if your agents need training, they provide it free in their in-app training module. With features like quick actions, preview, and cast/list views, HappyFox provides one of the best ticketing interfaces.

HappyFox has a very unique pricing model. It offers a 14-day free trial, and the price starts from $39 per agent/month. The catch is every plan requires a minimum of 5 agents, so it will increase your overall subscription value as well. You get 4 plans to choose from according to your requirements, and each plan is available for different tenures: Monthly, Annual, 2-year, and 3-year plans.

Gorgias

(4.7/5)

Gorgias is an exceptional customer service platform ideal for e-commerce businesses. It has a potential clientele of 12,000+ merchants. It is easily integrated with many third-party apps like Shopify, Magento, and BigCommerce.

Screenshot 2023-09-21 at 10.58.27 AM.png

Gorgias provides detailed reporting so you do not get lost in numbers and have clear info on your company’s statistics. Give your customers options to get in touch with you by providing various communication channels, including live chat, SMS, WhatsApp, voice calls, and email.

Gorgias offers a set of useful features, such as:

  • Collect customer feedback using a survey form
  • Go through the CSAT rating to know your customer's opinion better
  • Refund, cancel, or create Shopify orders directly from Gorgias
  • Automate your workspace for a more personalized experience
  • Study your flows to figure out which one needs agent assistance

Gorgias compared to Zendesk

While Zendesk's support agents often respond to customer queries with generic blog links and articles instead of resolving issues, Gorgias is dedicated to providing real-time customer support to its users. They claim their 24/7 customer service teams give responses before 9 minutes (for chat) and 12 hours (for email)

Gorgias’s intuitive interface and support team help you get your hands on it within 7 days. It enables you to turn social media comments into tickets, while Zendesk provides this feature at an additional cost (add-ons).

Gorgias allows you to invite an unlimited number of users from different teams like product, marketing, and ops to learn from customer feedback (at no extra cost). The pricing of Gorgias starts as low as $10/month. It offers a varied subscription plan, and you can choose the ideal one for your business depending on your requirements.

Front

(4.5/5)

Front is a very simple and easy-to-use Zendesk alternative with an “Email-like” interface. It is developed in a way that helps teams work efficiently by centralizing social media messages, email, and other communication channels into a shared inbox.

Front Dashboard

It also offers features such as automated workflows, message templates, and integration with various third-party apps, enhancing productivity and reducing response times. Front focuses on providing a useful tool that enhances teamwork and productivity of an organization.

Here are some of the important features of Front:

  • Front allows built-in collaboration and personalization
  • Enhances SLA management and reduces SLA breaches
  • Use customer history and relevant data so teams can craft better responses
  • Get 360* view of business insights using reporting
  • Integrate apps for your developers and customers
  • Use the Front plugin to import and use your customer data in the Front

Front compared to Zendesk

Assigning tasks in Front is simple; just mention the teammate's name and click on “Assign.” Front is a help desk software offering a multichannel space. It gives you an all-in-one view of SMS, email, social media, live chat, and 80+ apps in a single dashboard.

Front believes in maintaining transparency with its customers, so there are no unexpected cost changes in Front, unlike Zendesk. Zendesk follows its outdated UI, while Front has a modern interface just like email.

The price of Front is a bit costlier than Zendesk. The Growth plan of Front starts from $59 per seat/month, and a subscription of a minimum of 5 seats is required.

Nothing Zen About Zendesk?
Nothing Zen About Zendesk?

Nothing Zen About Zendesk?

Try DevRev and give your customers what they deserve - faster and more effective resolution.

Zoho Desk

(4.5/5)

Zoho Desk is another cloud-based customer support software. It is designed to enhance customer service operations for businesses of all sizes. It offers a suite of tools and features to help you manage and resolve your customer inquiries and support requests. Zoho Desk is a centralized platform to track and manage customer interactions across various channels such as social media, chat, email, and phone.

Zoho Dashboard

The ticketing feature of Zoho Desk allows teams to categorize and prioritize customer requests, ensuring nothing falls through the cracks. It has automation capabilities that enable you to automate repetitive tasks and workflows, saving time and reducing human errors.

Zoho Desk provides a range of important features, such as:

  • Create and maintain a repository of articles and FAQs using a knowledge base
  • Communicate with your customers instantly with instant messaging channels
  • Zia, their chatbot, interacts directly with customers using your knowledge base
  • Zia analyzes incoming tickets and assigns them with relevant tags
  • Create workflows and send alerts, add tasks, and perform actions.

Zoho Desk compared to Zendesk

With Zoho Desk, you can build strong relationships with your customers by automating workflows and processes. It gives your customers a dedicated admin panel, consultant support, and a robust developer platform. Both Zoho Desk and Zendesk allow API integration, but Zoho Desk allows integration with over 800+ third-party apps.

Unlike Zendesk, Zoho Desk has a transparent pricing structure so that you can avail of multiple features at a single price. Zoho Desk provides faster development and free migration, allowing you to save time for other important tasks.

Zoho Desk provides a 15-day free trial. The paid plan of Zoho Desk starts from $7 per user/month.

Salesforce

(4.4/5)

Salesforce includes itself in the list of favorite CRMs for many businesses. Founded in 1999, Salesforce offers a range of tools and services to help companies like yours maintain sales and customer relationships effectively.

Salesforce Dashboard

Moreover, Salesforce is known for offering a wide array of features enabling businesses to customize their needs according to the model. It remains on the front foot in the industry when it comes to artificial intelligence and machine learning implementations. The centralized database of Salesforce enables businesses to store and access customer information for more personalized communication with clients.

Salesforce offers a variety of features and tools, including:

  • Sales Cloud offers features that enable users to automate their sales operations
  • Salesforce Health Cloud offers CRM solutions for healthcare companies
  • You can integrate various apps into Salesforce using its Open CTI API
  • Perform predictive analysis using Einstein - AI-enabled predictive analysis tool
  • Plan informed business strategies easily

Salesforce compared to Zendesk

The reporting feature of Salesforce is more accurate and varied compared to Zendesk. With Salesforce, you can send personalized emails and SMS. Also, the drag-and-drop functionality helps users increase their engagement and sales.

Features of Zendesk are aligned more towards sales and less towards marketing. While Salesforce provides 360* customer visibility so you can market your product as well. Salesforce provides access to analytics of many departments, like marketing, sales, and customer service, in one platform.

The price of the Starter pack of Salesforce is $25 per user/month. If you want to give it a try, you can avail yourself of their 30 days of free trial.

Hiver

(4.7/5)

Hiver is another considerable alternative to Zendesk. It has over 10000+ users and is expanding its customer base. You can set up Hiver in just a few minutes, so the hassle of setting up is eradicated.

Hiver Dashboard

Hiver has a simple UI and lets you manage all your support operations from Gmail only. Due to this reason, it has a little to no learning curve. While accessing Hiver initially, you will be guided through the features using in-app product notifications.

In Hiver, you will get access to the following features:

  • Customers get instant answers using the knowledge base
  • Assign and track customer tickets directly from Gmail
  • Save time using email templates
  • Get analytics, automation, and integration all in one solution
  • Set up auto response to give instant replies to your customers

Hiver compared to Zendesk

Hiver is an easy-to-use and simple-to-understand CRM software. On the other hand, Zendesk is hard to learn and start implementing. The problem customers face while using Zendesk is they feel like they are interacting with robots and not humans. With Hiver, you can customize your emails so your customers get the human touch.

If you need personalized training, Zendesk provides it at extra costs, ranging from $1500. On the other hand, Hiver provides it at no extra cost. Hiver provides 24*7 customer support, and their average chat response time is 13 seconds, probably one of the fastest across the industry.

Hiver’s pricing structure starts from $15 per user/month, and they also provide a 7-day free trial.

Helpjuice

(4.7/5)

Helpjuice is known as a self-service portal, meaning users do not have to seek help from a human to get answers to their questions. They can find answers independently. It automatically answers the user queries by using the available resources and information.

Helpjuice.webp

It has 2 knowledge bases: Self Service Knowledge Base for customer support and an internal knowledge base for your internal teams. It means you can create a centralized repository of information, such as guidelines, FAQs, and other helpful content. Users or employees seeking an answer can navigate through this knowledge base.

Helpjuice offers varied features, including:

  • Categorize your content for better visibility
  • Drag and drop the content to import directly into Helpjuice
  • Control access options: Public, Internal, or Private
  • Save article history and restore it anytime you want

Helpjuice compared to Zendesk

The creation and utilization of the knowledge base is exceptional in Helpjuice. Also, it is fully customizable to help you tailor the model according to your organization’s needs. In Helpjuice, multiple users can collaborate together to work on a single document.

In terms of customer support, Helpjuice surpasses Zendesk as it provides exceptional and quick support to its customers.

The price of Helpjuice starts from $120 a month and allows 4 users to use it. It also provides a 14-day free trial to help you know its ins and outs.

Microsoft Dynamic 365

(4.4/5)

Microsoft Dynamics 365 provides a complete collection of cloud-based business apps. It includes a variety of integrated solutions like customer relationship management (CRM) and enterprise resource planning (ERP) that are intended to simplify various business operations.

Microsoft Dynamic Dashboard

Dynamics 365 has different modules for supply chain management, marketing, finance, field service, sales, and more. Its flexibility and scalability set it apart by enabling organizations to pick and combine the precise modules they require, customizing the platform to their particular needs.

Microsoft Dynamics 365 is filled with various features, including

  • Understand your customers’ needs with AI-powered recommendations
  • Increase your sales using marketing, sales, and customer data
  • Integrate with other Microsoft tools like Office 365 to increase the utility
  • Practice data-driven decision-making, leading to increased customer interaction

Microsoft Dynamics 365 compared to Zendesk

Microsoft Dynamics 365 is more than just a traditional customer support solution. It provides a comprehensive suite of customer relationship management (CRM) and enterprise resource planning (ERP) tools. Microsoft Dynamics offers more AI capabilities that empower you to predict customer behavior and automate routine tasks.

This wide-ranging combination enables you to manage not only your customer service but also sales, marketing, and even financial processes seamlessly. In contrast, Zendesk primarily focuses on customer support and ticket management, making it an excellent choice for businesses with more straightforward needs.

Microsoft Dynamics 365 is priced higher than Zendesk because it offers a more comprehensive range of features. Its cost starts from $69 per user/month.

DevRev OneCRM
DevRev OneCRM

DevRev OneCRM

Break free from traditional CRMs. Experience the ultimate in AI-powered customer support with DevRev.

Kustomer

(4.5/5)

Next on the list is Kustomer, a CRM software renowned for its ability to efficiently manage high support volumes by optimizing the entire customer service journey. It combines customer support with automation to improve user experience.

Kustomer

Kustomer is an AI-enabled solution, so it automates various processes, enabling you to save time. It has an intuitive interface where you can maintain support requests from various channels like email, chat, social, SMS, and voice.

Get access to the following features of Kustomer:

  • Create shortcuts to help your agents reply quickly
  • Study your customers’ sentiments and prioritize customer conversations accordingly
  • Generate reports of team performance and customers
  • Get 360* view of your customers and deliver exceptional omnichannel support
  • Keep an eye on the tasks your agents are working on

Kustomer compared to Zendesk

In Kustomer, you get a single-screen view of the entire journeys of your customers. Compared to Zendesk, Kustomer is less complex and easy to set up. It allows you to leverage historical customer data to provide more customized and personalized support.

The pricing of Kustomer starts from $89 per user/month. But the plan requires 8 seats minimum and a year of contract. It also provides various add-ons, which you can opt for extra features and benefits.

SugarCRM

(3.8/5)

Next customer relationship management tool, SugarCRM, was created to help organizations manage and enhance their interactions with customers. It provides a variety of tools and features to help your business with your marketing, sales, and customer service activities.

Sugar Dashboard

SugarCRM enables you to collect and organize client data, giving an in-depth understanding of past and present interactions. This data can be utilized to manage marketing campaigns, track leads, and improve customer service, and expedite sales processes. The platform allows for the customization of modules and workflows, giving businesses the flexibility to design their CRM system to meet their unique requirements.

SugarCRM offers a wide array of features, such as:

  • Integrate multiple third-party apps for better efficiency
  • Customize the platform to tailor your needs
  • SugarCRM is multilingual and multi-currency supportable
  • Detect and nullify bugs using the bug-tracking feature
  • Interact with like-minded people by joining SugarClub
  • Get instant help from the support team and maintain your productivity

SugarCRM compared to Zendesk

SugarCRM, unlike Zendesk, distinguishes itself with its extensive customization capabilities. Zendesk majorly focuses on ticket management, while SugarCRM is ideal for managing sales, marketing, and customer service operations in one place.

Another capability of SugarCRM is its scalability. It ensures that as your business grows, you won't outgrow your CRM system. Both platforms offer compatibility with various third-party applications. However, SugarCRM often stands out due to its open architecture and extensive integration possibilities.

The price of SugarCRM starts at $49 per user/month (minimum 3 users). Also, they offer a 7-day free trial.

Choosing the Right Customer Support Software for Your Business

After going through a long list of alternatives to Zendesk with varied features, benefits, and pricing structures, you must think about which one best suits your business. To help you with this, we have made a list of factors to consider while choosing the right software for your business:

  • The solution should be an all-in-one platform to help developers, customer support executives, and customers be on the same page.
  • It should be AI-powered to collect and utilize customer data effectively.
  • The software should be able to integrate with various third-party apps to manage multiple tasks in a single window.
  • An ideal Zendesk alternative should help you onboard more easily and provide robust customization options to meet your specific needs.
  • It should provide a platform that helps customers and internal teams collaborate effectively.

Considering various factors, budget, features, and benefits, DevRev appears to meet a broad range of business needs across varying industries. It offers:

  • Effective collaboration with support and development teams
  • Transparent pricing structure
  • Personalized customer support
  • Advanced knowledge base management
  • Sleek interface
  • Pre-built or customer live dashboard options
  • AI-driven insights

If you're curious to experience its functionalities, there's an option for a no-cost trial period. Yes, you can start your 45-day free trial and explore this software.

Conclusion

When providing responsive customer support is a basic necessity in the industry, using robust customer service software is crucial. If you are currently using Zendesk, some drawbacks may persuade you to switch to a better alternative.

Whether it's the need for a more budget-conscious solution, a simpler user experience, integrated features, or a steadfast commitment to responsive customer support, the alternatives we've discussed offer a diverse range of solutions to suit your unique requirements.

It is important to note that the selection of an ideal Zendesk alternative for your business entirely depends on your business requirements and budget. We hope this guide has helped you in the journey of finding a Zendesk alternative.

Frequently Asked Questions