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Customer-Centricity: What It Is & Why It Matters
10 min readCustomer-Centricity: What It Is & Why It Matters
What Is Contextual Support & Why It’s Crucial for Live Chat in 2025?
10 min readWhat Is Contextual Support & Why It’s Crucial for Live Chat in 2025?
Customer data protection: 12 ways to keep your data safe [2025]
12 min readCustomer data protection: 12 ways to keep your data safe [2025]
Knowledge Management Systems: Boost Efficiency & Growth in 2025
16 min readKnowledge Management Systems: Boost Efficiency & Growth in 2025
Customer success vs. customer support: Align teams to drive growth [2025]
9 min readCustomer success vs. customer support: Align teams to drive growth [2025]
Customer Acquisition Cost: Smart Ways to Spend Less & Gain More
12 min readCustomer Acquisition Cost: Smart Ways to Spend Less & Gain More
10 Key SaaS customer success metrics you should know in 2025
18 min read10 Key SaaS customer success metrics you should know in 2025
Customer satisfaction surveys: Questions + templates
12 min readCustomer satisfaction surveys: Questions + templates
GPT-3 and AI: The future of customer support
9 min readGPT-3 and AI: The future of customer support
Holiday Customer Service: 8 Support Tips for a Stress-Free Season
10 min readHoliday Customer Service: 8 Support Tips for a Stress-Free Season
The Best Customer Engagement Software: 12 Tools to Try in 2025
12 min readThe Best Customer Engagement Software: 12 Tools to Try in 2025
What Is Customer Churn? Types, Causes & How to Prevent It
19 min readWhat Is Customer Churn? Types, Causes & How to Prevent It
The Power of Multilingual Customer Support: 7 Must-Know Strategies
12 min readThe Power of Multilingual Customer Support: 7 Must-Know Strategies
Master Ticket Deflection: Enhancing Customer Support in 2025
10 min readMaster Ticket Deflection: Enhancing Customer Support in 2025
Best cloud based ticketing system for 2025
9 min readBest cloud based ticketing system for 2025
8 Best Practices for Ticket Management in Customer Support [2025]
11 min read8 Best Practices for Ticket Management in Customer Support [2025]
16 Best customer service skills for success in 2025
21 min read16 Best customer service skills for success in 2025
How to Handle Angry Customers: Communication Tips & Templates
12 min readHow to Handle Angry Customers: Communication Tips & Templates
The 5 Types of Customer Service You Should Be Using for Success
11 min readThe 5 Types of Customer Service You Should Be Using for Success
No spam, Sherlock: Elementary AI solution
5 min readNo spam, Sherlock: Elementary AI solution
How Chatbots Work: Learn the Key Steps to Automate Customer Service
10 min readHow Chatbots Work: Learn the Key Steps to Automate Customer Service
What Is Customer Loyalty? Strategies to Build and Measure It in 2025
12 min readWhat Is Customer Loyalty? Strategies to Build and Measure It in 2025
How to handle customer complaints: 5-step process to know in 2025
12 min readHow to handle customer complaints: 5-step process to know in 2025
What Is Customer Experience Management? A Complete Guide
13 min readWhat Is Customer Experience Management? A Complete Guide
Understand the pain points from real Zendesk users
7 min readUnderstand the pain points from real Zendesk users
Why Your Business Needs a Customer Portal & How to Build One in 2025
12 min readWhy Your Business Needs a Customer Portal & How to Build One in 2025
Bad Customer Service: Real Examples & Ways to Improve
11 min readBad Customer Service: Real Examples & Ways to Improve
Employee Journey Mapping Explained: Key Stages & Benefits
11 min readEmployee Journey Mapping Explained: Key Stages & Benefits
What Is Customer Focus? Definition, Importance, and Examples
11 min readWhat Is Customer Focus? Definition, Importance, and Examples
CRM Evaluation Checklist: Key Features & Functions [2025 Guide]
11 min readCRM Evaluation Checklist: Key Features & Functions [2025 Guide]
How 4 drawbacks of Zendesk can compromise your customer experience
5 min readHow 4 drawbacks of Zendesk can compromise your customer experience
What Is First Reply Time (FRT) and How to Improve It in 2025
11 min readWhat Is First Reply Time (FRT) and How to Improve It in 2025
What Is Customer Retention? Real-Life Examples & Proven Strategies
10 min readWhat Is Customer Retention? Real-Life Examples & Proven Strategies
Automated customer engagement: Implementation, benefits, & 3 use cases
12 min readAutomated customer engagement: Implementation, benefits, & 3 use cases
The Future of AI in Customer Service: 11 Big Changes in 2025
9 min readThe Future of AI in Customer Service: 11 Big Changes in 2025
Choosing the Right Ticketing System in 2025: Features and Benefits
14 min readChoosing the Right Ticketing System in 2025: Features and Benefits
Is Zendesk hampering the productivity of your support team?
5 min readIs Zendesk hampering the productivity of your support team?
Top 10 Intercom Alternatives in 2025: Pros, Cons, and Pricing Analyzed
16 min readTop 10 Intercom Alternatives in 2025: Pros, Cons, and Pricing Analyzed
Types of Difficult Customers & How to Respond Effectively
17 min readTypes of Difficult Customers & How to Respond Effectively
AI in Customer Service: Best Examples & How It Works
14 min readAI in Customer Service: Best Examples & How It Works
What Is Predictive Support? A Guide to AI-Driven Customer Service
6 min readWhat Is Predictive Support? A Guide to AI-Driven Customer Service
10 major customer service challenges + solutions
11 min read10 major customer service challenges + solutions
Boosting net revenue retention during the holiday season
7 min readBoosting net revenue retention during the holiday season
What’s the difference between customer loyalty and customer retention?
10 min readWhat’s the difference between customer loyalty and customer retention?
Zendesk Review 2025: Pros, Cons, Pricing & Best Alternatives
5 min readZendesk Review 2025: Pros, Cons, Pricing & Best Alternatives
What Is Employee Satisfaction & Why Does It Matter?
15 min readWhat Is Employee Satisfaction & Why Does It Matter?
The Future of Customer Engagement: How AI Is Changing the Game
12 min readThe Future of Customer Engagement: How AI Is Changing the Game
Who is a customer support engineer? Must-have roles, skills & qualification
13 min readWho is a customer support engineer? Must-have roles, skills & qualification
How to Build a Chatbot: Do’s, Don’ts, and Expert Tips for 2025
12 min readHow to Build a Chatbot: Do’s, Don’ts, and Expert Tips for 2025
AI for Customer Experience: How to Leverage It for Business Growth
11 min readAI for Customer Experience: How to Leverage It for Business Growth
Chatbots vs. Conversational AI: Which One Does Your Business Need?
14 min readChatbots vs. Conversational AI: Which One Does Your Business Need?
What is ticket escalation? And how to handle them?
8 min readWhat is ticket escalation? And how to handle them?
How to use AI in customer service in 2025
13 min readHow to use AI in customer service in 2025
A detailed guide on customer transparency in 2025
10 min readA detailed guide on customer transparency in 2025
Master in-app customer support: A complete guide
9 min readMaster in-app customer support: A complete guide
Customer Service vs. Support: Which One Fits Your Business?
6 min readCustomer Service vs. Support: Which One Fits Your Business?
The Most Important Customer Service Objectives You Should Know in 2025
18 min readThe Most Important Customer Service Objectives You Should Know in 2025
11 effective customer service techniques in 2024
13 min read11 effective customer service techniques in 2024
16 Types of Customer Needs Every Business Must Address
8 min read16 Types of Customer Needs Every Business Must Address
CRM Database: What It Is and How It Can Boost Your Business in 2025
12 min readCRM Database: What It Is and How It Can Boost Your Business in 2025
10 Effective ways to deliver good customer service in 2025
17 min read10 Effective ways to deliver good customer service in 2025
Ticket routing to manage the holiday rush with DevRev support
9 min readTicket routing to manage the holiday rush with DevRev support
Customer Retention Rate : A Complete Guide for 2025
13 min readCustomer Retention Rate : A Complete Guide for 2025
15 Best Zendesk Alternatives for Exceptional Customer Support
30 min read15 Best Zendesk Alternatives for Exceptional Customer Support
Chatbot examples: 12 best bots to consider in 2025
18 min readChatbot examples: 12 best bots to consider in 2025
Top 7 customer service automation software in 2025
17 min readTop 7 customer service automation software in 2025
Chat vs. Messaging: understanding the distinction
10 min readChat vs. Messaging: understanding the distinction
What Is Chatbot Automation? Features, Benefits & Real-World Uses
13 min readWhat Is Chatbot Automation? Features, Benefits & Real-World Uses
The Importance of Customer Satisfaction: 5 Reasons You Can't Ignore It
13 min readThe Importance of Customer Satisfaction: 5 Reasons You Can't Ignore It
Customer Loyalty Programs: How They Work & Why You Need One
13 min readCustomer Loyalty Programs: How They Work & Why You Need One
Customer service scenarios: Tips on how to turn support interactions to success
12 min readCustomer service scenarios: Tips on how to turn support interactions to success
Ticket Handling Best Practices: Key Strategies for Long-Term Success
11 min readTicket Handling Best Practices: Key Strategies for Long-Term Success
Customer Churn Rate Explained: How to Calculate & Reduce It
10 min readCustomer Churn Rate Explained: How to Calculate & Reduce It
9 Customer Service Software Features and Their Benefits
13 min read9 Customer Service Software Features and Their Benefits
Omnichannel analytics: A complete guide [2025]
15 min readOmnichannel analytics: A complete guide [2025]
Customer Service Transformation: 5 Strategies for Your Organization
8 min readCustomer Service Transformation: 5 Strategies for Your Organization
What is an AI Chatbot? A Comprehensive Guide [2025]
18 min readWhat is an AI Chatbot? A Comprehensive Guide [2025]
What is a knowledge base? How to build & manage in 2025
9 min readWhat is a knowledge base? How to build & manage in 2025
What Is Customer Satisfaction Score (CSAT) & How to Measure It?
21 min readWhat Is Customer Satisfaction Score (CSAT) & How to Measure It?
Customer Feedback: 6 Effective strategies for 2025
9 min readCustomer Feedback: 6 Effective strategies for 2025
What Is an IT Service Desk? Everything You Need to Know
9 min readWhat Is an IT Service Desk? Everything You Need to Know
8 ways to build strong customer trust in 2025
10 min read8 ways to build strong customer trust in 2025
Deep Learning vs. Machine Learning: How They Work & Why It Matters
12 min readDeep Learning vs. Machine Learning: How They Work & Why It Matters
24/7 Customer Support: What It Is and How It Helps in 2025
14 min read24/7 Customer Support: What It Is and How It Helps in 2025
What Is Customer Support? Everything You Need to Know in 2025
16 min readWhat Is Customer Support? Everything You Need to Know in 2025
What Is a Customer Data Platform & Why Does Your Business Need One?
12 min readWhat Is a Customer Data Platform & Why Does Your Business Need One?
How to Develop a Winning Customer Service Strategy for Success
12 min readHow to Develop a Winning Customer Service Strategy for Success
How Generative AI Is Transforming Customer Support in 2025
22 min readHow Generative AI Is Transforming Customer Support in 2025
What Is a Support Ticket? Everything You Need to Know in 2025
10 min readWhat Is a Support Ticket? Everything You Need to Know in 2025
Why Customer-Oriented Service Is Essential for Business Success
14 min readWhy Customer-Oriented Service Is Essential for Business Success
AI agents are here - why should your support team welcome them?
7 min readAI agents are here - why should your support team welcome them?
Intercom Review: Pros, Cons & Top Features Explained
5 min readIntercom Review: Pros, Cons & Top Features Explained
Customer Support: Your secret weapon to boosting user satisfaction
4 min readCustomer Support: Your secret weapon to boosting user satisfaction
There's nothing zen about your legacy support CRM
4 min readThere's nothing zen about your legacy support CRM
10 best HelpScout alternatives for improved customer support.
23 min read10 best HelpScout alternatives for improved customer support.
What Zendesk going private actually means for customers
5 min readWhat Zendesk going private actually means for customers
Why traditional customer support won't work if you're a digital company
6 min readWhy traditional customer support won't work if you're a digital company
デジタル企業では従来のカスタマーサポートが機能しない理由
3 min readデジタル企業では従来のカスタマーサポートが機能しない理由
Support agents: Who are they and what do they do?
15 min readSupport agents: Who are they and what do they do?
Enhance customer support experience with Slack and DevRev integration
7 min readEnhance customer support experience with Slack and DevRev integration
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