Articles by the contributor
Ticket routing to manage the holiday rush with DevRev support
Experience a new era of customer support with DevRev's ticket routing & assignment. Discover how automation leads to quicker resolutions & satisfied customers.
January 2024: What's new at DevRev?
Explore DevRev's latest app updates with new features and enhancements. Get tips and insights from our global engineering team to enhance your experience.
The Different Types of CRM and How to Use Them
Exploring Types Of CRM: Check The Various Classifications Of CRM. Discover How Operational, Analytical, & Collaborative CRM Solutions Drive Business Success
Introducing DevRev Build to bring customer voice to software development
Build is an extension of DevRev that completes the product development lifecycle. You now have one platform to build products and support customers.
Spotlight: Michael Machado on why legacy support tools aren’t built for AI
Michael Machado, Head of Product at DevRev, on the role AI will play in support at all complexity levels, why legacy support tools are not capable of harnessing the full potential of AI, and why SaaS companies cannot rely on generic support solutions.