Automatically links or creates customers for ticket reporters
Enriches the Reported By field with customer or creates a new customer if the email is not a customer of the account.
The Reported By Enricher snap-in updates the Reported By field on ticket creation when an email is entered in a custom field. It checks if the email belongs to an existing customer in the configured account. If it does, it assigns the Reported By field to that customer; if not, it creates a new customer with the email and assigns the field to the new customer.Features
- New customer creation:
- Update reported by:
- Add ticket creator to reported by:
Installation
For detailed installation and configuration instructions, refer to the Reported By Enricher snap-in documentation.More Snap-ins
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