solutionSupport teams
Make customer support
real-time and personalized
Hyperconverge your tech stack and empower teams to deliver unparalleled support with a modern AI-first platform
Powering support for the next generation of tech products
See case studies
Measurable customer impact
Lower cost to serve
40%
Faster troubleshooting
3×
Reduction in churn
30%
Manage tickets in a unified inbox
Streamline conversations from every channel into a single view
DevRev’s unified inbox automatically categorizes incoming tickets to make prioritization easier. Monitor ticket stages and ongoing conversations at a glance so you never miss an SLA.
Elevate support with AI insights
Resolve tickets more efficiently with AI-powered assistance
Turing AI identifies recurring patterns in support queries to suggest recommended next steps, similar tickets, and related articles so your agents are empowered to tackle every query
Respond faster with a GPT bot
Reduce agent workloads with AI-powered deflection
No more rigid chatbots with defined workflows. Make AI responses human-like with a RAG-powered chatbot that is intent-aware, drafts responses from internal and external sources, and gets better with every conversation.
Debug with your customers
Get the full context of customer queries with session recordings
View session recordings attached to every customer ticket so you can do RCA and troubleshoot more effectively. Instantly identify usability issues so you can proactively fix problems before a customer even logs a ticket.
Collaborate on L3/L4 tickets
Close the gap between your support, product, and development teams
Accelerate resolution times on L3/L4 tickets. Bidirectional syncs allow you to collaborate in real-time with PMs and developers to resolve customer issues without having to switch between apps.
Spot trends with Support 360
Monitor support health at a glance with real-time in-browser analytics
Gain actionable insights into customer experience and agent productivity with our intuitive analytics dashboard. Interactively filter, visualize, and drill into support metrics to reveal key trends.
Everything you need to deliver exceptional customer support - on one platform
GPT chatbot
Auto-creation of KB articles
No-code workflow builder
SLA tracking
CSAT tracking
Semantic search
Customer-facing nudges
Customer ticket portal
Product Assist tracker
And much more
