solutionSupport teams

Make customer support

real-time and personalized

Hyperconverge your tech stack and empower teams to deliver unparalleled support with a modern AI-first platform

Powering support for the next generation of tech products

Measurable customer impact

Reduced cost to serve

40%

Faster troubleshooting

Reduction in churn

30%

Manage tickets in a unified inbox

Streamline conversations from every channel into a single view

DevRev’s unified inbox automatically categorizes incoming tickets to make prioritization easier. Monitor ticket stages and ongoing conversations at a glance so you never miss an SLA.

Elevate support with AI insights

Resolve tickets more efficiently with AI-powered assistance

Turing AI identifies recurring patterns in support queries to suggest recommended next steps, similar tickets, and related articles so your agents are empowered to tackle every query

DevRev has centralized our workflows. Our team love it because it allows us to support our customers better.”

Shikhar Agarwal

Co-founder, Spotnana

Respond faster with a GPT bot

Reduce agent workloads with AI-powered deflection

No more rigid chatbots with defined workflows. Make AI responses human-like with a RAG-powered chatbot that is intent-aware, drafts responses from internal and external sources, and gets better with every conversation.

Debug with your customers

Get the full context of customer queries with session recordings

View session recordings attached to every customer ticket so you can do RCA and troubleshoot more effectively. Instantly identify usability issues so you can proactively fix problems before a customer even logs a ticket.

Collaborate on L3/L4 tickets

Close the gap between your support, product, and development teams

Accelerate resolution times on L3/L4 tickets. Bidirectional syncs allow you to collaborate in real-time with PMs and developers to resolve customer issues without having to switch between apps.

Spot trends with Support 360

Monitor support health at a glance with real-time in-browser analytics

Gain actionable insights into customer experience and agent productivity with our intuitive analytics dashboard. Interactively filter, visualize, and drill into support metrics to reveal key trends.

With DevRev, customer support becomes a great ally to product and design teams. There is a seamless flow of critical customer inputs from without loss of context.”

Vinod Muthukrishnan

CCO, Uniphore

Everything you need to deliver exceptional customer support - on one platform

GPT chatbot
Auto-creation of KB articles
No-code workflow builder
SLA tracking
CSAT tracking
Semantic search
Customer-facing nudges
Customer ticket portal
Product Assist tracker
And much more

Make customer support

real-time and personalized

DevRev’s unified inbox automatically categorizes incoming tickets to make prioritization easier. Monitor ticket stages and ongoing conversations at a glance so you never miss an SLA.

Elevate support with AI insights

Resolve tickets more efficiently with AI-powered assistance

DevRev has centralized our workflows. Our team love it because it allows us to support our customers better.”

Shikhar Agarwal

Co-founder, Spotnana

Respond faster with a GPT bot

Reduce agent workloads with AI-powered deflection

No more rigid chatbots with defined workflows. Make AI responses human-like with a RAG-powered chatbot that is intent-aware, drafts responses from internal and external sources, and gets better with every conversation.

Debug with your customers

Get the full context of customer queries with session recordings

View session recordings attached to every customer ticket so you can do RCA and troubleshoot more effectively. Instantly identify usability issues so you can proactively fix problems before a customer even logs a ticket.

Collaborate on L3/L4 tickets

Close the gap between your support, product, and development teams

Accelerate resolution times on L3/L4 tickets. Bidirectional syncs allow you to collaborate in real-time with PMs and developers to resolve customer issues without having to switch between apps.

Spot trends with Support 360

Monitor support health at a glance with real-time in-browser analytics

Gain actionable insights into customer experience and agent productivity with our intuitive analytics dashboard. Interactively filter, visualize, and drill into support metrics to reveal key trends.

With DevRev, customer support becomes a great ally to product and design teams. There is a seamless flow of critical customer inputs from without loss of context.”

Vinod Muthukrishnan

CCO, Uniphore

Everything you need to deliver exceptional customer support - on one platform

GPT chatbot

Auto-creation of KB articles

No-code workflow builder

SLA tracking

CSAT tracking

Semantic search

Customer-facing nudges

Customer ticket portal

Product Assist tracker

And much more

Get started for free

No credit card required.

Book a demo

Start a live chat