Automates the process of approving tickets within an organization.
This snap-in ensures that tickets receive the necessary approvals before moving forward.
The Ticket approval workflow enables support agents to request approvals from stakeholders directly within tickets. This streamlined solution provides a simple interface for initiating requests, tracking status, and maintaining audit records—automating the approval process to ensure tickets receive necessary authorizations before proceeding.Features
Request initiation- Trigger approval requests using intuitive slash commands without leaving the ticket interface.
- Reduce training requirements and user errors through simplified command structure.
- Target specific internal and external approvers with
@mentions. - Support complex organizational hierarchies by routing requests to individuals based on expertise or authority.
- Monitor approval progress in real-time with automatic status updates.
- Create an auditable trail of approval activities for compliance and process improvement.
- Alert approvers via email and platform notifications to prevent missed requests.
- Allow customizable alert preferences to balance awareness with notification fatigue.
- Document all approval actions with timestamps and user information.
- Enable management to identify bottlenecks and implement targeted workflow improvements.
More Snap-ins
Import · Support · Grow
Salesforce
Accounts, cases, opportunities – all sitting in Salesforce while your team works blind. Connect it and that data becomes searchable, in sync, no exports needed.
Grow · Support · Integration
Goodmeetings
Streamline your customers meetings, create summary and action items with Goodmeetings and DevRev
Support · Import
Zendesk
Ticket history and customer conversations are all in Zendesk – but getting to them takes too many clicks. Connect Zendesk to search and act on your support context directly in Computer.
Automation · Import · Integration
BambooHR
BambooHR manages your people data – employee records, time off, departments, reporting lines. This connector syncs that context into Computer so your team always has current organizational data at their fingertips.
Computer+ Apps
Our Customers
Initiatives
