Evaluate the sentiment of every resolved conversation and provide a brief justification, classifying them into one of five categories: `frustrated`, `unhappy`, `neutral`, `happy` or `delighted`.

The sentiment evaluator snap-in uses advanced sentiment analysis algorithms to evaluate the customer sentiment of every resolved conversation and classify it into one of the following categories:

• Delighted
• Happy
• Neutral
• Unhappy
• Frustrated

Additionally, it provides a concise justification for its analysis, empowering customer experience engineers with actionable insights into customer sentiment.

How it works

Once a conversation is resolved, the sentiment evaluator snap-in analyzes the customer messages, catching nuanced emotional cues, and categorizes the sentiment accordingly.

Features

• Immediate analysis It provides fast and accurate sentiment analysis once a ticket is resolved.
• Sentiment breakdown It doesn't just classify sentiments, it also provides a clear justification for its analysis, helping you understand your customers better.
• Cross-platform compatibility It can analyze customer interactions via email, PLuG, Slack, or any other medium.
• High accuracy It minimizes errors by only assigning sentiments when it has high confidence.

Installation

For detailed installation and configuration instructions, refer to the Sentiment evaluator documentation.