Sync DevRev tickets to Gainsight — bulk exports, scheduled sync, and real-time workflow updates.
Sync DevRev tickets to Gainsight with bulk exports, scheduled periodic sync, and a workflow operator for real-time updates. Map fields flexibly and keep your CS team's data current automatic.
Keep your Customer Success team aligned with Engineering by syncing DevRev tickets directly into Gainsight custom objects. Give CS teams real-time visibility into customer issues without manual updates, duplicate data entry, or switching between platforms.Features
- Bulk Export — Export all DevRev tickets to Gainsight with a single action.
- Scheduled Sync — Automate recurring exports using configurable schedules with incremental date-based syncing.
- Workflow Integration — Trigger real-time updates from DevRev Workflows using the Gainsight Upsert action.
- Flexible Field Mapping — Map DevRev ticket fields to Gainsight custom object fields through an intuitive configuration interface.
- Progress Tracking — Monitor sync activity with timeline updates, export summaries, error reporting, and status visibility.
Use Cases
- Provide Customer Success teams with ticket visibility directly within Gainsight.
- Keep Gainsight dashboards, reports, and health scores up to date through scheduled synchronization.
- Automatically sync ticket updates when priority, status, ownership, or other key fields change in DevRev.
- Backfill historical ticket data into Gainsight during onboarding and migration projects.
Getting Started
Click Install and follow the guided setup to connect your Gainsight account. The snap-in includes sensible default configurations while providing the flexibility to customize mappings and sync behavior to fit your organization's workflow.Recommended
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