The ticket is in Freshdesk. So is the customer context, troubleshooting history, and resolution details. Connect it and all of that becomes searchable in Computer.

Features

• Tickets and conversation import Freshdesk tickets, replies, and conversations sync into Computer as searchable records. Your team can quickly find customer context without switching tools.
• Forward and reverse sync Keep information flowing both ways. Sync tickets and updates from Freshdesk to DevRev and push changes back to Freshdesk when needed.
• Historical and incremental sync Import historical tickets from a selected start date and continuously sync new updates as they happen.
• Attachments and inline content support Ticket attachments, screenshots, and shared files are imported along with conversations so important context is never lost.
• Structured customer context Preserve ticket metadata such as requester details, status, priority, timestamps, and conversation history for better visibility and searchability.

Use Cases

• Support agent Instantly finds previous customer conversations, resolutions, and troubleshooting steps in Computer without opening Freshdesk.
• Engineer Searches synced tickets to understand recurring issues, customer pain points, and technical discussions tied to a feature or bug.
• Customer success manager Reviews historical conversations and escalations before joining a customer call, with all context available in one place.
• New hire Learns common customer issues and support workflows by searching past tickets and resolutions directly in Computer.

What Computer can help with

• “Find all tickets related to login failures from last month.”
• “Show me previous conversations with this customer.”
• “What was the resolution for the payment sync issue?”
• “Find tickets mentioning API rate limits.”
• “Show unresolved high-priority customer issues.”