Seamless Support - DevRev & Exotel Integration for Customer Calls
DevRev's integration with Exotel enables seamless recording of customer support calls. Each call generates a record linked to the caller, ensuring the support team has full context for effective issue resolution.
Exotel
With the aim of having a single source of truth for all customer problems, DevRev has integrated with Exotel so as to record the customer support requests raised via phone. Customers can now raise their concerns by calling the provided support number on Exotel. Each call creates a record associated with the caller contact, enabling the support team to maintain a complete context of the customer's problem.Features
- Seamless contact association: Every call is automatically linked to the correct contact in DevRev to maintain context. This connection provides a complete view of all customer interactions, allowing for consistent, personalized support across all channels.
- Comprehensive call tracking: Essential call details, including call duration, call recording, and call type, are captured along with each call record. This information provides a fuller understanding of customer interactions, helping in improving response quality and maintaining accurate records.
Installation
For detailed installation and configuration instructions, refer to the Exotel documentationMore Snap-ins
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