Get instant Slack alerts when customer satisfaction drops.
The CSAT Slack Notifier sends a Slack alert for conversations with negative CSAT scores, tagging the account owner and sharing key details so teams can respond quickly.
The Customer Satisfaction Score (CSAT) Slack Notifier snap-in sends a Slack notification whenever anegative CSAT score is received in a Conversation.
This snap-in sends a message with the details of the conversation to a dedicated Slack channel whenever a negative CSAT score (less than 4 out of 5) is received for that conversation.
Connections
1.Slack agent Pat
- Create a Slack app for your workspace at https://api.Slack.com/apps.
- In App features, generate agent token in OAuth & Permissions.
- Give the app agent
channel-read,groups-read,user.profile:read,users:read,users.read:email,chat-writeaccess anduserGroup-readaccess. - Invite the agent to the workspace.
- Save the agent access token as a connection of type snap-in secret in the DevRev app.
Features
- It sends a Slack message whenever a conversation receives a CSAT score of less than 4.
- It identifies and tags the account owner of the customer account from which the conversation originated.
How to use
- In the Configuration tab, input the channel ID, greeting message, and the email IDs of those who should get notified.
- Install the snap-in.
- Invite the agent to the channel where the report needs to be sent.
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