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Event

DevRev Effortless
May 2nd, 2024
New York

A unique gathering of leaders in CX, support, AI, and design, exploring how AI and human-centered principles will redefine customer experiences. Discover the power of predictive analytics, NLP, and conversational AI integrated with thoughtful design to craft intelligent yet human experiences to ignite meaningful customer connections at each touchpoint.

  • DateMay 2nd, 2024 (Thursday)
  • Time9 - 12.30 PM EDT followed by Lunch
  • LocationMidtown Loft & Terrace, New York

Speakers from the following organizations present

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Meet our speakers

We have an amazing line-up of individuals, shaping the future of business and technology.

Scott Belsky
Scott Belsky
Chief Strategy Officer, Executive VP of Design & Emerging Products, Adobe
Georg Petschnigg
Georg Petschnigg
SVP and Head of Product Design, The New York Times
Swamy Kocherlakota
Swamy Kocherlakota
Executive VP and Global Digital Solutions Officer, S&P Global
Virginia Gambale
Virginia Gambale
Managing Partner, Azimuth Partners
Mike Robbins
Mike Robbins
Motivational Speaker & Author
Tasso Argyros
Tasso Argyros
Founder & CEO, ActionIQ
Erin Stanton
Erin Stanton
Global Head of Portfolio and Trading Analytic Client Support, Virtu Financial
Heather McIntosh Cassano
Heather McIntosh Cassano
Senior Director, User Experience, Google
Elec Boothe
Elec Boothe
Senior Manager, Support and Technical Writing, Bolt
Áthila Armstrong
Áthila Armstrong
Former Senior Director, Head of Experience Design, Airbnb
UnSun Lee
UnSun Lee
VP of Design, ActionIQ
Jeff Applebaum
Jeff Applebaum
President, Chutzpah Entertainment
Dheeraj Pandey
Dheeraj Pandey
Co-founder & CEO, DevRev
Manoj Agarwal
Manoj Agarwal
Co-founder & President, DevRev
Mollie Holland
Mollie Holland
Customer Experience, DevRev
Michael Machado
Michael Machado
Product, DevRev
Meghna Punhani
Meghna Punhani
Strategic Operations, DevRev
Ahmed Bashir
Ahmed Bashir
Engineering, DevRev
Effortless New York 2024


In an era where technology continually reshapes our expectations, Effortless New York is a unique opportunity to dive into the dynamic world where AI and design converge, illustrating how these two domains are not just complementary but integral to creating seamless, intuitive and delightful user interactions.

And what better place to explore these themes than in New York City, renowned for its vibrant design culture!

We’ll learn together about the pivotal role of humanism in customer support and experience, where we explore how empathy and understanding drive product design, development and user engagement.

At the heart of our discussions will be the innovative use of analytics, the simplicity and power of one-click migration solutions, and the nuanced interplay between humans and bots. This yin and yang of technology and personal touch points to a future where customer support is not just efficient but truly effortless.

We’ll understand the importance of design and visualization in making complex data accessible and actionable, showcasing how clear, compelling visuals can transform decision-making and user engagement.

Agenda

09:00 AM - 09:30 AM
Registrations [With Breakfast]
09:30 AM - 09:35 AM
Welcome
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Kavya Kommareddy

09:35 AM - 10:00 AM
AI in the Enterprise: Retrofit or Redesign
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Dheeraj Pandey

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Swamy Kocherlakota

10:00 AM - 10:35 AM
Design and AI, Designing a next GenAI Experience
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Scott Belsky

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Georg Petschnigg

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Michael Machado

10:35 AM - 11:00 AM
Redesigning Customer Experience
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Erin Stanton

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Tasso Argyros

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Áthila Armstrong

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Ahmed Bashir

11:00 AM - 11:45 AM
AgentOS: The Foundation for Next-Generation AI Agents
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Manoj Agarwal

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Aditi Mishra

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Haritha Ramakrishnan

11:45 AM - 12:00 PM
Embracing AI Powered Support: Effortless Transition
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Elec Boothe

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Mollie Holland

12:00 PM - 12:10 PM
Break and Raffle
12:10 PM - 12:35 PM
gr.ai.ce: Designing Intelligent and Human-Centric Organizations for the Future
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Virginia Gambale

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Heather McIntosh Cassano

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UnSun Lee

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Meghna Punhani

12:35 PM - 01:00 PM
Authentic Humans, Authentic Machines
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Mike Robbins

01:00 PM - 01:30 PM
Timeless Legacy: Product Design and Storytelling at The New York Times
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Georg Petschnigg

01:30 PM - 02:30 PM
Lunch
Key takeaways for attendees


Process Design for AI Integration Master the Art of AI Workflow Integration: Dive deep into crafting workflows that not only embrace AI technologies but also enhance efficiency and effectiveness. Learn what it takes to weave AI capabilities seamlessly into your processes for a transformative impact.

Organizational Design for AI-Enabled Customer Experience Discover how to seamlessly integrate AI into customer-centric operations by developing optimal organizational frameworks and defining roles and responsibilities. Understand effective change management strategies and upskilling techniques to foster an AI-ready culture, ensuring your team is equipped to leverage AI for enhanced customer support.

Interplay Between Technology and Human Touch Balancing AI and Human Interaction: What does it mean to perfect this balance, ensuring your customer support is both technologically advanced and deeply personal, thereby achieving seamless and effortless support experiences?

Power of Analytics and Data Visualization Uncover the transformative power of analytics and data visualization in steering decision-making processes and boosting user engagement. This session is a goldmine for leaders looking to leverage data for insightful customer experiences and support strategies.

Networking and Learning from Industry Peers Building Connections and Gleaning Wisdom: Share your insights, experiences, and challenges to form valuable connections with peers and industry leaders. Learn from the success stories and hurdles of others, enriching your professional journey with collective wisdom.
About DevRev


DevRev's OneCRM is a unified platform for modern digital businesses. It brings together powerful capabilities like end user monitoring, semantic search, AI-powered chatbot, with an advanced Support CRM and a Product CRM to manage digital assets and developer activities. By integrating all of these within a single AI-powered knowledge graph, OneCRM offers a simplified yet cohesive approach to business operations, under a single contract.

DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest seed in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.

Effortless New York 2024

In-Person