Support convergence

Converge support and build by bringing together conversations, tickets, and issues.

For more information, refer to the support convergence snap-in description on the DevRev marketplace.

Installation#

  1. In DevRev, go to Settings > Snap-ins and click Explore Marketplace in the top-right corner.

  2. In the DevRev marketplace, find Support convergence and click Install.

  3. In DevRev, confirm installation.

  4. Change any of the parameters necessary in the configuration sidebar that appears and click Deploy.

    While the toggle parameter defaults aim at balance, your environment may call for a setting other than the default.

    You may need to change the number of days of inactivity before closing or archiving issues to fit your organization's SLAs.

You can change the support convergence settings at any time under Settings > Snap-ins.

After installation#

Once the support convergence snap-in is installed, tickets and issues automatically change states when related tickets and issues do. These state changes are visible in the Discussions and Events tabs of tickets and issues.

DevRev bot updates on a ticket