COMPUTER FOR
Customer support teams
COMPUTER FOR
Tickets in Zendesk. Customers in Salesforce. Bugs in Jira. Resolutions in last month’s Slack thread (maybe?). Computer connects every tool and system into one AI-ready shared memory. So support teams can resolve tickets right – first time, and 40% faster.
AUTOMATION IN ACTION
Bolt’s support team was pretty fast.
We made them oh-wow fast.
40%
Faster ticket resolution
25%
Increase in customer retention
4X
Increase in team productivity
Issues resolved right, the first time.
Computer connects every ticket, account, past resolution, engineering issue, and more into a shared memory of your business. So when teams ask a question, they get a trusted answer grounded in data, with sources they can check. That means issues get resolved in minutes with confidence, not after hours of scrambling and second-guessing.
Instant context, every ticket
With one shared memory across every system, teams get context, scoped to what they need, the moment a ticket lands. Recent conversations, account history, ongoing incidents, the engineering team working on a fix — full picture in one place.
COMPUTER IN ACTION
More and more companies are choosing Computer…
Time-killing tasks, handled safely.
Computer can handle frustrating, repetitive tasks. Then update all your systems – after asking for human approval to do so. It understands and respects permission boundaries. And can undo actions if anything slips. So support teams waste less time on data entry, and spend more time helping customers.
Manual triage: get outta here
Even before a ticket hits the inbox, Computer analyzes it, maps it to the right product part, identifies the severity and type, and routes it to the right expert – automatically, and within your org’s defined guardrails. No more time-burning manual triage.
Stay in control of every action
Computer can reassign ticket owners, update fields, adjust severity, edit tags, and more. For sensitive actions – like refunds and upgrades – Computer will ask for human approval before it does anything. Every action Computer takes is logged, traceable, and auditable. Because real action needs real safety.
Permissions: respected
Spin up issues in Jira. Link tickets in Salesforce. Log updates in Slack. All just by asking Computer. It knows exactly which fields each support team member can edit, and runs every action within their permission boundaries. And if anything goes wrong, it only takes a click to undo any action.
Spot the issues you can’t afford to miss
Computer’s stress-tested, out-of-the-box skills require no set up, and no training. From detecting negative sentiment to updating the knowledge base, these skills make every support operation more efficient, and more ready to scale.
Detect sentiment, dodge 1-star reviews.
Computer scans all live tickets and detects sentiment in real time. It also reviews customer history and, if necessary, surface risks of negative public feedback before a customer takes their complaint to social media.
Efficiency - without the dashboards
Thanks to Computer’s shared memory, you always know what’s happening, where to focus, and what to fix. Computer can give precise answers about operational questions, prepare those time-intensive quarterly decks, and build the workflows your teams are crying out for.
Start your day in the know
Computer delivers a daily digest, every morning. Personalized to you, it might feature: top customer health alerts; SLA trends; sentiment shifts; what your team resolved; and what needs your eyes today. You’ve never felt so organized. And so ready for action.
CONNECT YOUR TOOLS & DATA
Connectors for customer support teams
CONNECT YOUR TOOLS & DATA
No other AI solution integrates the data from your tools, apps, and other systems like Computer. Because no one else has Computer AirSync, and Computer Memory. Why does no one else have them? Well, we invented them, and patented them.
Computer+ Support App
Zendesk. Salesforce. Intercom. Jira.
Still using Zendesk? Jira? Salesforce? Intercom? How 2023 of you. Computer can work as an AI teammate on top of your legacy support tools – but it can also replace them completely. With the Computer + Support App, you get a purpose-built agentic solution that offers everything you need.
Computer+ Apps
Our customers
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