Your ServiceNow knowledge, where your team already works.

Sync ServiceNow Knowledge Base articles, categories, and users into DevRev. Keep your support and engineering teams aligned with the same knowledge sources.

Sync ServiceNow Knowledge Base content into DevRev to centralize articles, categories, and author information. Supports both extraction and loading so you can keep your knowledge base aligned with DevRev.

Features

  • Article sync Syncs knowledge articles including title, content, description, and metadata such as display number, language, and URL into DevRev.
  • Knowledge base structure Preserves knowledge bases, categories, and tags so hierarchy and organization from ServiceNow are maintained in DevRev.
  • User and author mapping Maps ServiceNow users and authors to DevRev, so you can see who created or owns each article.