CX Agent Builder - DevRev Marketplace

Build a production-ready CX agent from your support history.

CX Agent Builder turns resolved support history into a production-ready CX agent configuration. It analyzes past tickets and conversations to propose the agent’s goal, guardrails, escalation policy, i

CX Agent Builder helps support teams create production-ready CX agents from their own resolved support history. The skill analyzes resolved tickets and standalone customer conversations to identify common customer intents, successful resolutions, and escalation patterns. It then generates a reviewable CX agent configuration for DevRev Agent Studio, including a focused agent goal, safety guardrails, escalation policy, intent-specific natural-language skills, and evaluation test cases. Teams can review and edit the proposed agent name, tone, guidance, guardrails, skills, and test cases before any agent is created or updated. When an existing CX agent is available, CX Agent Builder can use it as a reference to improve the proposed configuration and reuse suitable connected capabilities without copying its guidance verbatim. CX Agent Builder includes a preflight validation capability for confirming the support-history lookback period before a build begins. The complete Builder resources – including the skill instructions, analysis pipeline, agent configuration helper, documentation, and review UI – are included with the snap-in release. The skill uses your organization’s own support data to shape runtime behavior. It does not bundle credentials, does not use external research as runtime support knowledge, and requires explicit approval before it creates or changes a CX agent.

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