Turn ticket resolutions into actionable customer insights.
Measure customer satisfaction for ticket resolutions through quick and simple feedback collection.
The Customer Satisfaction on Ticket snap-in helps teams collect customer feedback after ticket resolution. Survey responses help support teams understand customer satisfaction levels and improve the overall support experience.Features
- Customizable survey questions: Customize the survey question displayed to customers during snap-in installation.
- Configurable response messages: Configure the response message shown after customers submit their feedback.
- Built-in five-point survey scale: Use a simple five-point survey scale designed to encourage higher response rates.
- Customizable response button text: Customize the text displayed on survey response buttons based on your requirements.
- Customer satisfaction insights: Gain better visibility into customer satisfaction across ticket resolutions.
Installation
- Go to the DevRev Marketplace and select the Customer Satisfaction on Ticket snap-in.
- In DevRev, open the Configuration tab for the snap-in.
- Specify the configuration values required to match your support workflow and brand experience.
- Save the configuration and click Next to deploy the snap-in in your environment.
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