Sync your knowledge base to power AI-driven support.
Seamlessly migrate and sync Document360 articles, categories, and team structures to DevRev. Empower your support teams and AI agents with a unified, permission-aware knowledge repository.
Bring your Document360 knowledge base into DevRev to unlock the power of the DevRev search agent. The import process is hierarchy and permission-aware, ensuring that articles, categories, and attachments remain accessible only to the users and groups who had access to them in your Document360 account. Once imported, your documentation becomes searchable by AI to help answer customer inquiries—all while respecting the original team roles and permissions.Features
- Import Import your Document360 articles, category pages, and attachments to lay the foundation for AI-powered search within DevRev.
- Sync to DevRev Keep your knowledge base up-to-date by syncing newly added or updated articles and category structures since the last import. You can manage this process manually or automate it for seamless, scheduled updates.
- AI-Driven Answers Enable AI to leverage your imported Document360 content to provide more accurate, context-aware responses to customer tickets and internal queries.
- Periodic Sync Schedule recurring synchronizations to automatically pull in new articles, team group updates, and file changes from Document360, ensuring your DevRev knowledge base stays fresh and complete.
More Snap-ins
Import · Support · Grow
Salesforce
Accounts, cases, opportunities – all sitting in Salesforce while your team works blind. Connect it and that data becomes searchable, in sync, no exports needed.
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HubSpot
Sales knows the deal history. Support doesn't. Connect HubSpot and every team works from the same picture – contacts, companies, and deals, all visible in Computer.
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Google Calendar
Meetings are where decisions happen – but that context rarely makes it anywhere useful. Connect Google Calendar and your events and discussions become searchable.
Grow · Import · Integration
Outlook Calendar
Someone took notes. Someone sent a follow-up. Someone else has no idea what was decided. Connect Outlook Calendar and meetings stop being silos for the whole team.
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