Effortlessly track Acknowledgment metric on issues.
The Acknowledgment Metric on Issues Snap-in enables customizable tracking of Issue Operation Level Agreements (OLAs) using configurable timers that start, pause or stop based on defined issue stages.
Track Issue OLAs with customizable timer controls that start, pause, and stop based on specific issue stages.Features
- Customizable OLA Tracking Define which issue stages trigger timer actions for accurate resolution time measurement.
- Built-in Resolution Metric Use the pre-configured "Acknowledgment/ FRT" metric for OLA creation and reporting.
Installation
For detailed installation and configuration instructions, refer to the Ola Metric on Issues snap-in documentation.More Snap-ins
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