🚚 AI-Powered Logistics Platform

AI-powered logistics support with Conversational AI in-app chat. Connected Jira Confluence knowledge base via Computer AirSync. Automated ticket creation with sentiment analysis.

⚙️ Enterprise Supply Chain Planning

PoC validating Conversational Search across product docs, support tickets, engineering issues, and implementation guides. Targeting self-service for PM, Sales, SE, Support, and CS teams — eliminating information silos across the org.

🔐 Identity Management Platform

54% reduction in average resolution time (22.8 to 10.4 days). Scaled from 10M to 300M daily sessions without adding headcount. 32-40% of inquiries resolved by AI.

🤝 AI Meeting Intelligence

Uses PLuG to reduce ticket resolution time with in-app AI support for their meeting intelligence platform.

🛰️ Fleet Management & Telematics

$110K ACV. Fleet management and telematics platform using DevRev for AI-powered customer support operations.

✈️ Major Airline Operations

Agent productivity up 600% (25 → 180 cases/day). Resolution time down 80% (30 min → <5 min). Eliminated switching between 3 systems per case. Scaled 21x in 3 days during disruption.

☁️ Cloud Cost Intelligence

$135K ACV. Cloud cost intelligence platform using DevRev for AI-powered support and engineering collaboration.

✈️ Travel-as-a-Service Platform

Consolidated Salesforce, Freshdesk, and Jira into one platform. Unified product and customer data to drive decisions and improve support for a fully distributed team.

🧠 AI Security Platform

Accelerated feature delivery with unified platform. AI security startup using DevRev for faster product cycles.

📊 Enterprise Data Platform

67% reduction in median incident resolution, 50% faster ticket resolution, 60% reduction in turnaround time. 68% increase in incidents closed within L1.

🦷 3D Printing for Healthcare

Customer satisfaction near 100%. Eliminated manual tracking. Unified dashboard replaced manual reporting. AI-powered automation for reseller operations.

🚲 Online Retail / DTC

PoC targeting ≥60% chatbot deflection, ≥80% response accuracy, and ≥99% ticket classification. Shopify integration for order data. Replacing Freshdesk + Freshcaller.

🏠 Real Estate Operations Platform

Real estate operations platform using DevRev for knowledge-driven automation of customer support workflows.

💸 Digital Payments Platform

$200K ACV. Leading digital payments platform in India powering online transactions for businesses of all sizes.

👤 Enterprise HR Platform

Deflection rate jumped from 22% to 74% during PoC. Restored customer confidence. AI handles HR self-service queries including image analysis for screenshot-based support.

🏦 Major Indian Bank

$88K ACV. Major Indian bank deploying DevRev for AI-powered customer service transformation.

💎 European Wealth Management

$41K ACV. European wealth management firm deploying DevRev for AI-powered client service operations.

🎬 AI Dubbing & Localization

Scales global AI support with conversational platform and intelligent knowledge automation across international markets.

🏛️ Major Private Sector Bank

$950K ACV. One of India's largest private sector banks, transforming customer service and internal operations with AI.

🚢 Shipbuilding & Heavy Fabrication Company

Computer calculated the neat weight of a ~500-ton barge with 98% accuracy — from just a drawing and historical build data with no weight measurements. The company reaches only 1% of its bids today, leaving a 99% opportunity.

💰 Financial Services / NBFC

3M+ user sessions monthly on native Android app. Session replay + funnel analytics identifies exactly where users encounter difficulties. Memory connects data across systems.

💱 Digital Payments Infrastructure

PoC demonstrating AI email deflection for 5,500 monthly queries across 15 support agents. Ingesting data from CRM and ticketing systems. Target: significant deflection rate from day one.

📊 Diversified Financial Services Group

30% reduction in app crashes driven by session insights. Bug resolution cut from days to minutes. Product teams prioritize 50+ features using heatmap data.

🐝 Developer Security Platform

Developer experience platform using DevRev for unified product management and customer feedback loops.

📹 Video Infrastructure Platform

Scales to 100s of customers with fewer than 5 support engineers. Manages 300+ Slack Connect channels. AI prioritization and clustering. Multi-channel inbox.

🎨 AI-Driven CreativeOps Platform

Migrated from ClickUp. Unified product, engineering, and customer support. Full roadmap visibility with custom issue attributes.

🎁 Global Employee Rewards Platform

MTTR reduced 75% (4 days → 1 day). AI deflection rate: 35-40%. 970 tickets deflected monthly saving ~380 hours. $100K+ annual savings from avoided seasonal hiring.

🏦 Small Finance Bank

$31K ACV. Indian small finance bank deploying DevRev for AI-powered customer support at scale.

🔍 Cloud Security Platform

$108K ARR. Cloud security platform leveraging DevRev for AI-powered support across enterprise customers.

🤖 Conversational AI Platform

Unified siloed data across Salesforce, Jira, and Confluence into one platform. Automated case routing into engineering workflows and linked every dev task to customer impact.

🏢 Non-Banking Financial Services

PoC for 30,000 monthly queries across 70-75 agents. AI reads client queries, checks KB and previous resolutions, and auto-responds when confidence is high. Email-first deflection at enterprise scale.

🌍 Global Workforce Platform

Migrated 600 macros and 900K tickets via Airdrop from Zendesk. Near-perfect SLA scores. First time ever with auto-assignment to support groups. 350+ users enabled.

🛡️ Life Insurance

95% reduction in resolution time — from 48 hours to <2 hours. Session replay lets support view issues independently without disrupting sales teams.

🎙️ Conversational AI & Automation

Migrated 16,000 tickets, 72,000 comments in 6 hours. Then replaced their offshore L1 support team with AI Agents. Supports 1,500 enterprise customers across 20 countries.

🏦 Financial Services Conglomerate

4.5M user sessions/day analyzed. 95% of requests processed in &lt;0.1 seconds. KYC time went from 20+ seconds to &lt;7 seconds.

👥 Talent Experience Management

30% reduction in mean time to resolution, 29% decrease in avg days to ticket closure. Unified ServiceNow, Jira, Salesforce, and Slack into one platform.

📱 Digital Payments Platform

Replaced Freshdesk at 6 million support tickets per month scale. AI now drives actionable insights from ticket data and assists human agents in real-time. One of the largest digital payments platforms.

🔑 Identity Security / IAM

Expanded from Support to "Computer" as an enterprise search and action layer. $381K ACV. Employees losing context across Slack, email, internal systems — now search once, get context, and act.

🛡️ Cybersecurity Platform

New CEO mandate: leverage AI before growing headcount. Evaluated Zendesk, Zoho, Freshdesk, and Pylon — chose DevRev to help agents troubleshoot and close tickets faster.

📦 Shipping & Fulfillment Software

Replaced Intercom with our Search + Agentic platform to automate high-volume "Where is my order?" tickets. $132K ACV. Knowledge was scattered across JIRA, Confluence, Slack — now unified.

📊 Financial Data & Analytics

Unifying customer intelligence across 128 high-value relationships fragmented in 5 separate Salesforce instances. AI data fabric creates a single 360° view with churn risk and cross-sell signals.

💳 Financial Automation Platform

$4.5M savings with 70% AI resolution rate. 100% deployment across all segments in 15 weeks. Computer handles 600K enterprise search queries annually.

🔒 Software Supply Chain Security

Dropped Zendesk because they couldn't sync customer interactions into GitHub. Signed $28K+ ACV for native two-way GitHub sync + AI automation.

⚡ Checkout Experience Platform

40% faster ticket resolution, 35% faster product delivery, 25% increase in customer retention. Migrated from Zendesk in 2 weeks. AI searches went from near zero to 600+/month.

🗄️ Enterprise Database Platform

Signed LOI to replace their entire service desk with our AI. Multiple teams spending thousands of hours on repetitive tasks creating massive "operational drag."

🏗️ Enterprise Infrastructure / HCI

Paid 6-month PoC. Losing $2M/year in productivity — 75-80% build failure rate with 60-hour triage cycles. Targeting 4-hour triage with 95% accuracy across Jenkins, Jira, Gerrit, and Slack.

🤖 AI-Powered Developer Tools

One support person handling 30-60 tickets/day alone, waiting days for engineering help. Now escalations automatically loop in the right dev — no more chasing.

☁️ Managed Cloud Services (MSP)

Outgrew Jira for support — needed a solution scaling from 15 agents today to 40+ over 3 years without re-platforming. Our flexibility was the differentiator.

💊 Pharmaceutical / Online Pharmacy

Transforming into an AI-driven online pharmacy — differentiating on CX in a commoditized, regulated space. $108K ACV. Already planning to roll out across all their brands.

🏕️ Specialty Retailer

Deployed AI technician assistant saving mechanics 1 hour/day of searching. Expected savings: $1.8M/year ($12 per resolved request). Won against Glean and Sierra. $2.2M ACV.

🔗 Enterprise Supply Chain Platform

Broke down silos between pre-sales (spreadsheets), engineering (Azure DevOps), and leadership. Now have real-time roadmap visibility with two-way sync and Slack-to-ticket automation. $75K ARR.

☁️ Global Cloud Services (MSP)

Replaced Jira for MSP support that sat between ticketing and ITSM. Platform flexibility supports 15 agents today, scaling to 40+ over three years.

📟 IT Operations & Observability Platform

Closed in 35 days by capturing an upcoming Zendesk renewal. Ticket handling time dropped from 6-8 days to 2 days. Now exploring expansion beyond support.

🚕 Travel Payments Platform

Replaced Zendesk to scale support without adding headcount. AI and workflow automation cut time per ticket and reduced incoming ticket volume.

📈 Securities & Brokerage Firm

A securities and brokerage firm adopts DevRev to modernize customer support with AI, consolidating fragmented processes into one platform.

🔎 Global Advertising & Marketing Company

Employees were losing 20% of their time searching across fragmented systems — roughly €1.2M/year. With unified enterprise search, reps save 6 hours/week and productivity rose 30%.

📅 Workforce Management Software

Reduced ticket overhead from 30% to 5% (6x improvement). Agents build automations themselves. Lumary integration automated 30% of APAC ticket volume in 15 seconds.