No spam, Sherlock: Elementary AI solution

Back in 1978 when Gary Thuerk, a marketing manager, sent the first known spam mail to approximately 400 people advertising his company, spam was a novel marketing technique. Four decades later, spam is no longer novel; it is a boring old marketing technique. But credit where it is due: as the communication channels evolved, the technology behind them evolved too and so did spam. And in 2023, nearly 45.6% of all e-mails worldwide were identified as spam!

No matter how good your spam defence techniques are, spam always finds its way to your support agent’s inbox, cluttering their system, eating up their valuable time, and leaving them frazzled. At DevRev, we get it. That’s why we created the Spam Shield snap-in — a nifty little AI hero ready to save your day {and your inbox}.

Spam Shield offers smarter spam control. Say goodbye to cumbersome rules and let AI handle the clutter for you. Spam Shield frees up your agents' time, by handling the spam, so that your agents can focus on handling the customers. Explore the powerful features of Spam Shield and discover how it can transform your approach to dealing with spam.

Simplify spam detection

Say goodbye to manual spam detection with Spam Shield’s intelligent spam detection system that adapts to your needs.

AI takes the wheel

Spam Shield’s intelligent AI system automatically detects and flags spam messages without the need for manual intervention. This smart detection feature streamlines your operations, ensuring that your team can focus on more important tasks. By letting AI handle the tedious work of spam identification, your agents can focus on what truly matters.

Fall back on rules

Leverage our powerful workflow engine to set rules that identify spam based on specific parameters. Whether it's the content of the message, the sender, or other criteria, you can create detailed rules to filter spam effectively. For scenarios where AI-based automation isn't preferred, fall back on these rules to maintain precise spam control tailored to your organization's needs.

Omnichannel spam protection

The snap-in works seamlessly across various channels like email, chat widget, help center, WhatsApp, and Slack, ensuring comprehensive omnichannel spam management regardless of where the spam originates. Maintain a clean and efficient support environment across all customer touchpoints with our versatile spam solution.

Customize and deploy with ease

Setting up Spam Shield is a breeze, offering flexibility and control over your spam management strategies. This flexibility allows your team to manage spam in a way that best fits your workflow, ensuring precise control over what gets flagged as spam and what doesn’t.

Hassle-free setup

No complicated processes or lengthy setups—just straightforward installation to get you up and running in no time. Navigate to the DevRev Marketplace and select Spam Shield. Set the necessary configurations, confirm the installation, and deploy to get started.

Tailor to perfection

Apply the spam detection module to tickets, conversations, or both, ensuring comprehensive protection. Our spam management module allows you to customize your spam detection settings to align with your organization-specific needs.

Choose your defense

Decide on a primary action for detected spam—whether to suggest it as spam or automatically mark it as such, giving you control over how proactive your spam management should be. Extend these safeguards to verified users, ensuring every user in the DevRev app is covered.

Stay ahead and adapt

Stay ahead of spam threats with real-time analytics and detailed insights on spam detection metrics. Empower your team with adaptive AI capabilities and robust features that ensure resilience and informed decision-making.

Insights at a glance

Gain a comprehensive understanding of your spam detection system’s performance with detailed accuracy and precision metrics. Our analytics provide insights into the reasons behind each spam classification, ensuring transparency and enabling continuous improvement. Use these actionable insights to fine-tune your spam detection algorithm.

Guardrail against overload

Ensure your system remains robust and responsive by automatically managing high volumes of spam with rate limiting. This proactive measure safeguards your system's performance by preventing denial of service attacks and reducing the risk of hitting API call limits, ensuring uninterrupted service for your agents

Human-verified decision making

Enhance your spam management with intelligent AI prompts that assist agents in decision-making. Receive warnings when marking users as spammers, allowing your team to verify AI’s suggestions. Ensure accurate spam management while maintaining human oversight for critical decisions.

AI that adapts

Spam Shield’s AI learns from your team's spam marking patterns and continuously adapts to improve its accuracy. By understanding the nuances of what your agents consider spam, the AI refines its detection capabilities, becoming smarter and more precise over time.

Up your spam management game with Spam Shield

As the war against spam goes on, arm yourself with Spam Shield – your weapon against inbox invaders. With cutting-edge features and a smart AI that learns and adapts, your support team can finally break free from the chains of spam. Focus on delivering stellar customer service while Spam Shield takes care of the dirty work. Join the ranks of the spam-free elite with DevRev's Spam Shield, and see how effortless spam management can transform your team's productivity.