The 7 best Guru alternatives for 2027

Comparing the top Guru alternatives for 2027: 1. Computer, by DevRev, 2. Glean, 3. Notion AI, 4. Document360, 5. Nuclino, 6. Confluence, 7. Slite.

Guru has a 4.7 rating out of 5 across 2,338 reviews on G2. But it is a governed knowledge layer with no published price, and some teams need answers that act across systems and reach customers as well as employees. If that is the goal, which Guru alternative fits?

This guide compares seven Guru alternatives and competitors on knowledge and answers, agents and actions, the pain each solves, published pricing, and G2 rating. It also sets out seven criteria to weigh in 2027: where the knowledge lives, who the answers serve, actions, permissions, upkeep effort, connector reach, and pricing you can predict.

TL;DR

• The seven alternatives: Computer, by DevRev; Glean; Notion AI; Document360; Nuclino; Confluence; and Slite.
• Guru centers on verified, governed knowledge with cited, permission-aware answers, and the alternatives split three ways: tools that search many apps, tools that host the knowledge, and tools that also act on it.
• Document360 publishes public knowledge bases and an AI chatbot for customers, Glean and Notion AI run agents, and Slite and Nuclino keep a lighter team wiki.
• Our top pick is Computer, by DevRev, for knowledge that acts across systems and serves customers as well as employees.

What is an AI knowledge management tool?

An AI knowledge management tool gathers company knowledge, keeps it current, and answers questions from it in plain language, with a source behind each answer. Some tools store the content, some search content that lives in other apps, and some also act on the answer. The right type depends on where your knowledge lives and who needs it. As of October 2026, four traits separate the options:

• Cited answers: Each answer points to the record or page it came from, so a person can check it.
• Upkeep controls: The tool flags stale, duplicate, or conflicting content, or syncs from the system where the content is maintained.
• Permission awareness: People see only what their access in the source system allows.
• Reach and action: The tool serves employees, customers, or both, and either stops at the answer or carries it into the next step.

Our AI knowledge management guide goes deeper on the foundation.

Why do teams look for Guru alternatives?

Guru calls itself a governed knowledge layer for enterprise AI. Its pricing page describes Knowledge Agents that give cited, permission-aware answers and that verify and unverify information. Four reasons to compare come up most often: an unpublished price, a staff-and-AI-tools focus, answers that stop at the answer, and a layer that needs governing.

• The price isn’t published: Guru’s pricing page lists no tiers or dollar amounts. It describes a package built around your scale, knowledge complexity, and AI maturity, scoped in a first conversation.
• The focus is staff and AI tools: Guru’s homepage says it organizes and controls knowledge so that AI tools and staff get dependable answers, with answers delivered in Slack, Microsoft Teams, Chrome, Claude, and Cursor. The pages describe no customer-facing answer channel, which matters if customers ask the same questions your employees do.
• Answers are the end point: The pages center on verified answers, drafted doc updates, and keeping content current, with auto-resolved IT requests in Slack as one example. Teams that want an agent to update a ticket, a CRM record, or an engineering issue compare tools that write back to those systems.
• Accuracy still needs checking: An inside sales rep at a mid-market company writes, “Although the AI is a huge time-saver, it isn’t the most accurate AI I’ve worked with” (G2, October 14, 2026).

G2 reviewers rate Guru highly, and many describe real time savings. The reasons to compare are an unpublished price, a focus on employees and AI tools, and answers that stop short of the next step.

Guru alternatives comparison for 2027

Data as from vendor pages and G2. Terms change, so confirm before you buy.

How should you evaluate these Guru alternatives?

Moving off a knowledge tool touches every team that asks or answers questions, so compare the options on the same few points. The table lines up all seven tools on knowledge, actions, the pain each solves, published pricing, and G2 rating. The seven criteria below are what to weigh across the vendors, listed from most to least important for a team that wants knowledge to act and to reach customers.

• Where the knowledge lives: Is it written inside the tool, or read from the systems where your teams already keep it?
• Who the answers serve: Employees only, or customers too, through a public knowledge base or a customer-facing agent?
• Actions: Does the tool stop at the answer, or write back to your systems with approval and a log? Look for AI agents that finish the job.
• Permissions: Do answers follow the access rules of the source system?
• Upkeep effort: How much of the freshness work falls on people, and how much is flagged or synced for them?
• Connector reach: Does it cover the apps your teams use for tickets, code, and customer records, and can it write to them?
• Pricing you can predict: Is there a published price, and what do AI credits or add-ons do to the bill as you grow?

How to weight by team stage: small teams should lean on upkeep effort and price. Scale-ups should lean on where the knowledge lives and connector reach. Enterprises should lean on permissions, actions, and who the answers serve.

How these tools differ: some host the knowledge, some search many apps, and a few act on it. That split drives most of the differences in the entries below. Our Glean alternatives guide compares the search-first side in more detail.

What are the 7 best Guru alternatives?

1. Computer, by DevRev

Best for: Support, product, and engineering teams whose knowledge sits in many systems and who want it to act, for employees and for customers.

Computer, by DevRev, is rated 4.3 out of 5 on G2 from 210 reviews.

Where a knowledge layer curates content, Computer, by DevRev, builds from the systems that already hold it. Computer Memory is a permission-aware knowledge graph assembled from your connected tools, and agents can answer from it and act in those tools. Customer Agent extends the same memory to customers.

Key features

• Computer Memory links tickets, records, docs, chats, and emails from connected systems, and answers cite the source records.
• Permissions follow each source system, and every query, answer, and action is logged.
• Computer AirSync is a two-way sync that runs periodically, hourly by default, and keeps permissions intact.
• Teams build agents in Agent Studio with no-code templates and approval before sensitive actions.
• Customer Agent checks logs and orders for customers, reviews its own conversations weekly so people approve fixes, and drafts missing knowledge base answers.
• Agents can be tested in a sandbox on real data before they go live.
• Computer, by DevRev, works in Slack and Teams, and on desktop, mobile, and web.
• Voice AI supports up to 70 languages, and every call is logged, summarized, and recorded with consent.
• DevRev’s Trust Center lists SOC 2 Type 2 and ISO/IEC 27001:2022, plus an AI penetration testing assessment.

Pricing: Contact DevRev for pricing.

Pros

• Answers come from live systems and cite the records behind them.
• One memory serves employees and customers.
• Agents write back to your tools inside the person’s permissions.

Cons

• It is a platform investment, so setup and onboarding take longer than a wiki.
• Teams that only need a simple internal wiki will find it more than they need.
• The full value depends on connecting your support, product, and engineering systems.

Computer, by DevRev, vs. Guru: Guru starts from a governed knowledge layer that is verified and maintained, where Computer, by DevRev, builds from connected systems and writes back to them. Guru publishes no price, and Computer, by DevRev, is priced by contact.

What reviewers say

• Love: Breaking down silos. A senior product manager writes that “DevRev’s standout value is how it actively breaks down the traditional silos separating support, product, and engineering” (G2, May 5, 2026; incentivized review).
• Complain: Onboarding takes real effort. The same reviewer writes that “this is absolutely not a plug-and-play solution; initial onboarding requires serious effort” (same review, May 5, 2026).

2. Glean

Best for: Search and answers across many company apps.

Glean is rated 4.7 out of 5 on G2 from 336 reviews.

Glean describes one platform that connects knowledge across apps and then moves work forward with agents. Its homepage lists more than 275 connectors, including Slack, Google Drive, Jira, Confluence, SharePoint, GitHub, and Salesforce, and describes permission-aware access.

Key features

• Search across documents and knowledge objects in connected apps, with cited answers.
• Agents that automate work, and that can create or update records in Jira, Salesforce, and other apps.
• An allow-or-cancel step before write actions, per Glean’s documentation.
• Glean Protect, linked from the pricing page under enterprise security.

Pricing: Glean’s pricing page lists no plans or prices and offers a demo.

Pros

• A 4.7 G2 rating.
• Wide connector coverage and agents that write to other apps.

Cons

• No published price.
• A reviewer reports that search sometimes misses the right resource.

Glean vs. Guru: Glean reads knowledge where it already lives and adds agents, where Guru curates a governed layer that people and Knowledge Agents keep current.

What reviewers say

• Love: Fast search across tools. A value engineer at an enterprise writes, “I love that Glean connects with Slack, Gmail, Calendar, and my drive” (G2, September 10, 2026).
• Complain: Missed results. The same reviewer writes, “Sometimes it isn’t able to find the right resources” (same review, September 10, 2026).

3. Notion AI

Best for: Teams whose knowledge already lives in Notion wikis, docs, and projects.

Notion is rated 4.6 out of 5 on G2 from 13,878 reviews, under G2’s Notion listing, which covers Notion AI.

Notion AI works inside the Notion workspace and reaches a few outside apps. Notion’s AI page describes answers with citations, agents that finish multi-step tasks, and admin controls over what the AI can see and do.

Key features

• Answers with citations across the workspace.
• Enterprise Search (Beta) on Business, covering apps such as Slack, Google Drive, and GitHub.
• Notion Agent for multi-step tasks, and Custom Agents that run on triggers or schedules.
• Granular database permissions, and admin controls over who creates Custom Agents.
• AI Meeting Notes on Business.

Pricing: Free is $0, Plus is $10, and Business is $20 per member per month, per Notion’s pricing page. The page doesn’t say which billing cycle those prices assume, and it offers up to 20% off for yearly payment. Custom Agents cost $10 per 1,000 Notion credits after the free trial.

Pros

• A free plan and a published price for each paid tier.
• Writing, wiki, and answers sit in one workspace.

Cons

• Enterprise Search is still in beta.
• Strongest when your knowledge already lives in Notion.

Notion AI vs. Guru: Notion AI answers from the workspace where people write, with outside apps on Business, where Guru governs knowledge as a separate layer over the tools you already use.

What reviewers say

• Love: Connected records. A software developer at a mid-market company writes, “With Databases, Relations, and Rollups, we can connect RFCs, projects, tasks, incidents, and technical documentation without having to copy the same context into multiple places” (G2, September 28, 2026).
• Complain: Automation limits. The same reviewer writes, “Notion’s automation layer has some limits that start to show once a workflow becomes more complex” (same review, September 28, 2026).

4. Document360

Best for: Teams that publish a knowledge base for customers and keep a private one for employees.

Document360 describes itself as knowledge base software where people and AI work together. It runs a portal for editors and reviewers and a site for readers, and projects can be public or private.

Key features

• Eddy AI search and answers, grounded in your articles and citing every source.
• An AI Writing Agent, FAQ creation, glossary generation, and duplicate content detection.
• An AI Chatbot add-on that answers from your knowledge base, websites, files, FAQs, and Zendesk or Freshdesk tickets.
• An MCP Server that connects your knowledge base to ChatGPT, Claude, and Copilot.
• More than 60 connectors, including Slack, Intercom, Zendesk, Salesforce, and GitHub.

Pricing: Document360 publishes no plans or prices. Its pricing page says quotes are built around your configuration: team accounts, workspaces, languages, security needs, privacy model, and AI Premium Suite usage.

Pros

• Public and private knowledge bases in one product.
• A chatbot and embedded help center that customers can use.

Cons

• No published price, and the AI Chatbot and AI Premium Suite are add-ons.
• The AI centers on writing and answering from the knowledge base, with no write-back actions listed.

Document360 vs. Guru: Document360 publishes a customer-facing knowledge base and chatbot, where Guru’s pages describe a layer for staff and AI tools.

5. Nuclino

Best for: Small teams that want a simple, fast wiki with light AI.

Nuclino calls itself your team’s collective brain, a place to bring knowledge, docs, and projects together. AI arrives on the Business plan as Sidekick.

Key features

• Unlimited items and canvases from Starter, with publishing as a website.
• Sidekick on Business answers questions from your Nuclino content, drafts and edits, writes summaries, and extracts action items.
• SAML single sign-on, an audit log, and a custom publishing domain on Business.
• An API, plus web, desktop, and mobile apps.

Pricing: Free is $0 with up to 50 items. Starter is $6 and Business is $10 per seat per month billed yearly, or $8 and $12 billed monthly, per Nuclino’s pricing page. Starter includes a 14-day trial with no credit card.

Pros

• A free plan and the lowest paid prices on this list.
• Simple enough that a team can start without an admin.

Cons

• Sidekick is on Business only, and it answers from Nuclino content.
• Free is capped at 50 items and three canvases.

Nuclino vs. Guru: Nuclino hosts a lightweight wiki with AI on the top plan, where Guru governs knowledge across tools and publishes no price.

6. Confluence

Best for: Teams already working in Jira and the Atlassian stack.

Atlassian describes Confluence as the AI workspace for ideas, docs, knowledge, and human and AI teammates. Pages, whiteboards, and databases sit beside Rovo, Atlassian’s AI.

Key features

• Rovo Search, Chat, and Agents from the Standard plan.
• Rovo credits of 25, 70, and 150 per user each month on Standard, Premium, and Enterprise, with indexed objects per user.
• Pages, spaces, databases, and whiteboards, with advanced permissions from Standard.
• Free guest access on Standard.

Pricing: Free covers up to 10 people. Standard is $5.78 and Premium is $11.16 per user per month billed monthly, at the page’s 201-to-300-person tier, per Atlassian’s pricing page. Annual billing saves up to 17%, and Enterprise is by contact. SSO and SCIM need Atlassian Guard, except on Enterprise.

Pros

• A free plan and published prices for Standard and Premium.
• Rovo AI is included from Standard.

Cons

• Rovo credits and indexed objects are capped per person by plan.
• SSO and SCIM need a separate Atlassian Guard subscription below Enterprise.

Confluence vs. Guru: Confluence is a workspace where teams write and organize pages, with Rovo on top, where Guru governs and verifies knowledge across the tools you already use.

7. Slite

Best for: Teams that want verified team docs with AI search.

Slite describes a self-maintaining AI knowledge base with verified knowledge kept in sync. Docs carry a Verified label, and answers rank verified docs first and cite sources.

Key features

• Ask, AI search and answers, with 30 questions per seat each month within Slite docs.
• A doc verification workflow, plus MCP and API access, from Basic.
• On Pro, the Slite Agent, search across connected tools such as Slack, Jira, Google Drive, GitHub, and Salesforce, doc fact-checking, and agent workflows.
• Updates drafted when information drifts in Slack, Linear, or GitHub.

Pricing: Basic is $10 and Pro is $20 per seat per month billed yearly, per Slite’s pricing page. A monthly plan exists but its prices aren’t listed. Enterprise is custom. There is no free plan, and a 14-day trial needs no credit card.

Pros

• Verification and AI search on every paid plan.
• Published prices for Basic and Pro.

Cons

• No free plan.
• Cross-tool search, the agent, and workflows need Pro.

Slite vs. Guru: Slite keeps docs inside its own knowledge base and verifies them, where Guru positions a governed layer under AI tools and staff and publishes no price.

Other Guru alternatives worth considering

These tools are less common picks, so we left them out of the table. Each one fits a specific need.

• Dust is for teams that want to build their own AI agents on company knowledge. It lists a Free plan, Pro at €24 per seat per month billed yearly (€30 monthly), Max at €120 (€150), and custom Enterprise, excluding VAT.
• Bloomfire is for large enterprises that want traceable answers from a knowledge platform. It lists 100+ connectors and no prices.
• Coworker is for teams that want organizational memory built as a knowledge graph. It lists 50+ native integrations, each read and write, and no prices.
• Tettra is a knowledge management tool with AI answers, an AI bot in Slack, AI FAQ generation, and AI thread summaries. It lists a Scaling plan at $8 per user per month with a 10-user minimum, billed monthly or yearly at 20% off, and a custom Enterprise plan.
• Helpjuice is a knowledge base platform for customers and for internal sections, with an AI Suite that includes AI Writer, AI Search, and an AI Chatbot. It lists plans at $249, $449, and $799 a month, with the AI Suite starting on the $449 plan, and a 14-day free trial.
• Stonly is a self-service platform built around interactive guides, with AI Agents on its Enterprise plan. Its Small Business plan, for companies under 100 employees, lists no price, and a 14-day free trial is available.
• Zendesk Knowledge is Zendesk’s AI-powered knowledge base, with a knowledge graph over help center content, AI search answers, and an admin copilot that flags content gaps. Zendesk lists no price on that page and offers a 14-day free trial.
• Microsoft SharePoint is Microsoft’s content and intranet platform, sold with Microsoft 365 business plans from $7.00 per user per month paid yearly. Microsoft’s page names advanced AI experiences in apps like SharePoint on Business Premium with Copilot, at $32.00. It fits teams whose documents already live in Microsoft 365.

How do you switch from Guru?

The migration question stalls most evaluations, so it helps to separate what moves from what needs a hand. Computer AirSync connects the systems where content is maintained, and Computer Memory is built from them, so the move is mostly a question of where your knowledge lives today.

What carries over

Content that already lives in a connected system stays where it is. Guru’s pricing page lists integrations with Slack, Microsoft Teams, Salesforce, Zendesk, Confluence, and SharePoint, and Computer, by DevRev, connects to systems such as Salesforce, Slack, and Zendesk. Zendesk AirSync syncs help center articles, tickets, comments, and attachments. Permissions come from each source system, so the same people see the same content.

What needs manual attention

• Content that exists only in Guru: DevRev lists no ready-made Guru connector, and a custom integration would have to be scoped, so plan on moving the content into a system that Computer, by DevRev, connects to.
• Verification rules: Verification workflows and expert routing are Guru features, so decide how your team will review and approve answers in the new setup. Customer Agent’s weekly review, where people approve fixes, is one model.
• Where answers appear: Answers that show up in Slack, Teams, or the browser need the same channels set up again.

Three conditions that keep the move low-risk

A move carries little risk when:

• The new tool connects to the systems where your knowledge is already maintained.
• Answers keep the permissions of the source system and cite the record they came from.
• Both tools can run side by side until the answers match.

When all three hold, the migration risk is manageable.

How do you choose a Guru alternative?

Where your knowledge lives, who needs the answers, and what the tool should do next cut a long list down fast.

• Your knowledge lives in support, product, and engineering systems. Choose Computer, by DevRev, which also answers customers from the same memory employees use.
• Your knowledge is spread across many apps. Choose Glean.
• You work in Notion or the Atlassian stack. Choose Notion AI or Confluence respectively.
• You need a public knowledge base. Choose Document360.
• You want a lightweight wiki. Choose Nuclino or Slite.
• You want a free plan. Choose Notion AI, Nuclino, or Confluence.
• You want a governed, verified knowledge layer for staff and AI tools. Stay on Guru.

Budget and stack narrow the choice, but one question settles it: should the answer end the task, or start the next one? That question picks the tool.

Why is Computer, by DevRev, our pick?

Three things set Computer, by DevRev, apart from the knowledge tools on this list, and each one is checkable.

• It builds knowledge from the systems that hold it. Computer Memory links tickets, records, docs, and chats across support, product, and engineering, so an answer found by one team reaches the others without a retype.
• It writes back inside guardrails. Actions run inside the person’s permissions, pause for approval on sensitive steps, and are logged, so an answer can become an update in the system of record.
• It has a customer-reported result. FAME reported that, since rolling out Computer, by DevRev, for enterprise search in June 2025, people saved 10-plus hours each week and tickets resolved about 40% faster when DevRev is used, in data covering June and July. The story gives no baseline.

Choose Computer, by DevRev, if your knowledge is spread across support, product, and engineering systems, and you want an agent that answers employees and customers, then writes back to your tools.

Computer, by DevRev keeps knowledge connected to the work it supports. That’s Work Softer: fewer retyped answers, clearer next steps.