Seven AI help desk agents for Slack and Microsoft Teams in 2026

TL;DR

• Pick the AI help desk agent that can act and take approvals in the chat app your company already uses. The same agent can work like two different products in Slack and Teams, and the vendors’ own docs show the gap.
• Microsoft’s Copilot Studio treats Teams as a built-in channel and reaches Slack only through a relay bot you build. Jira Service Management’s AI agent runs in Slack or Teams, “not both.”
• Our top pick is Computer, by DevRev, for IT teams whose requests start in Slack and must end in the system of record. In Slack today, our snap-in files tickets and our approval workflow takes work-item approvals, while agents built for employees are still listed as “coming soon.” Teams history syncs into Computer through a connector, and we don’t publish Teams as an agent surface.
• Four of the seven print a price, each in its own unit: per agent, per assisted conversation, per credit pack, or per plan. Compare the unit before the number.

Read seven vendors’ feature pages, and most say their AI agent works in Slack and Teams. The setup docs are less agreeable. One vendor’s docs describe a “fully-featured Slack integration,” while its pricing page leaves Slack off the channel list. Another ties Teams approvals to a license tier its pricing page no longer names, and a third still describes its Slack agent on a page dated January 2024.

An AI help desk agent for Slack and Teams takes employee IT requests in chat, answers from company knowledge, and does routine work, like access requests, password resets, and ticket updates. So we held all seven to three jobs, window by window: act in the system of record, take the approval in the thread, and log every step.

The two-window table: what each agent’s documentation says

This is desk research: we read seven vendors’ Slack and Teams setup docs, help articles, and pricing pages on Friday, September 25, 2026, then rechecked them on Friday, October 16, 2026. “Not published” means we couldn’t find the vendor stating it, not that the product can’t do it. Prices in the table are US list prices, with the billing period each vendor states. Every Reddit and G2 quote (G2 being a software review site) is one person’s take, linked and dated, and where an entry carries none, there was no conversation to quote.

The seven AI help desk agents for Slack and Teams

1. Computer, by DevRev – an agent built to finish the request

We built Computer, DevRev’s AI teammate, to finish requests in the systems that own them, which matters most in chat, where a thread scrolls away and a record stays. Our IT Self Service page describes the path: an employee asks in Slack for a software license. Computer checks the asker’s identity and company policy, provisions the license, and then “updates the system of record, and records the change.”

Actions run through Agent Studio, which our product page says gives you “complete logs of agent decision making.” Any skill can be set to “Needs Approval” (it’s off by default), which makes the agent check in before running it. Skills also run as the asker by default, so, as our help center puts it, the agent acts “with the permissions of the user it is acting on behalf of.”

In a May 2026 announcement about enterprise AI running without context, we put the order of operations plainly:

“Give AI the enterprise memory and shared context it needs to perform reliably, and then let it take action.” – Dheeraj Pandey, Co-Founder and CEO of DevRev: GlobeNewswire, May 2026 ↗

Best for: IT teams that want Computer to perform and record routine requests in the systems they already run, with approvals and a log around every agent action.

In Slack: our Slack snap-in, which you install, turns a message into a ticket or issue, and AI sums up the thread as its title and description. Mention “@DevRev” in a message, and our incident AI agent joins for triage, summaries, and recommended actions. Add our approval workflow for Slack, and people approve or reject work items in Slack without logging in to DevRev.

Agents you build in Agent Studio deploy to Slack as customer-facing agents. Agents for your own employees, the kind an IT desk needs, are still marked “coming soon” in our Agent Studio help article. Check with us what’s live in your workspace before you plan an employee rollout.

In Teams: our Microsoft Teams connector syncs Teams channel messages and threads into Computer as searchable conversations, so answers can draw on decisions made there. If Teams is your only chat app, employees can still reach Computer on the web, desktop, and mobile.

Pricing: Agent Studio sits on the Pro plan. Pro is listed at $30 a month on our Computer site, with a discount for annual billing, and Pro and Max both read “Contact us” on our devrev.ai pricing page.

Limitations:

• Teams is a knowledge source for Computer today, not a published agent surface.
• Connecting a Slack Enterprise workspace needs allowlisting by our support team first, so add a step to your rollout plan.

This DevRev video, from our own channel, shows our product manager and product marketing manager taking a support agent from prompt to production in Agent Studio. Watch for the traces and the bulk testing.

See a Slack message become a ticket in Computer and the work-item approval come back to Slack, with the ticket and the decision on record. Book a demo →

2. Freshservice – one Servicebot in both windows

Freshservice’s Slack and Teams help articles read like twins. Both say employees can “resolve common requests, track ticket updates, and trigger workflows” without leaving the app. The pricing table ticks Slack and Teams on all four plans, so the real difference is which AI agent each plan gets.

Best for: mid-market IT desks that want the same bot, with the same approvals, in Slack and Teams without building either.

In Slack: the agent answers every direct message. In a channel, it replies only when someone mentions it. In Servicebot, Freshservice’s Slack app, approvers can approve with one click, but a rejection needs a comment.

In Teams: the same capability set, in one app, Servicebot. It also carries ticket collaboration and on-call notifications.

Pricing: Freshservice’s pricing page lists Starter at $19, Growth at $49, and Pro at $99 per agent a month, billed yearly. Enterprise is custom. The conversational Freddy AI Agent (Classic) is Enterprise-only, with 1,200 sessions per license a year.

Limitations:

• Overage pricing for the Classic agent goes through your account manager, with no public rate.
• Only one agent can run per channel type, so Classic and Studio agents can’t both run in the same Slack workspace or on Teams at once.
• Growth, Pro, and Enterprise get AI Agent Studio as a promotional offer until December 31, 2026. We didn’t find a price for after that date, so get one in writing before you build on it.

On G2, one reviewer says Freshservice’s Teams integration lets them “quickly jump to the ticket conversation,” but that the AI hasn’t caught on:

“Freddy AI’s recommendations are not always helpful, adoption has been low, and many of its capabilities can be matched or exceeded by Microsoft Copilot when searching across emails, Teams, SharePoint, and other business data.”

Verified reviewer in hospital and health care. G2, August 2026 ↗

3. ServiceNow – the chat agent and the record from one vendor

ServiceNow completed its purchase of Moveworks, an AI assistant company, in December 2025. ServiceNow’s Otto product page says ServiceNow Otto “replaces Now Assist and Moveworks across all ServiceNow products, channels, and surfaces,” while its IT service management (ITSM) pricing page still lists both earlier names as line items. Buying the agent from the company that holds the record has one clear upside: nothing needs syncing.

Best for: enterprises already running ITSM on ServiceNow that want the chat agent to act on the same records and approvals.

In Slack: the Conversational Integration with Slack app connects employees to Virtual Agent. ServiceNow’s messaging-apps table marks Slack “Yes” for Otto, and its prebuilt IT topics are available in those messaging apps.

In Teams: employees “request and receive service from within Microsoft Teams” and reply to ticket notifications there. They can also approve requests and change requests from actionable notifications.

Pricing: not published. The page lists no prices for Foundation, Advanced, or Prime, and pricing questions route to “Get Custom Quote.”

Limitations:

• Teams actionable notifications, including approvals and ticket replies, list “ITSM Pro” as the license requirement. The current pricing page no longer uses that tier name, so confirm your package covers them.
• Approvals with e-signature aren’t yet supported in the Teams integration.
• The Slack and Teams apps aren’t supported for on-premises instances.

On r/servicenow, a developer says their team wired ServiceNow’s agents into a custom Slack bot for first-line requests:

“We have integrated ServiceNow agents with Slack bot and are able to answer general queries based on data in the knowledge base or raise a catalog request and so on.”

u/Revolutionary-Test90. r/servicenow, February 2026 ↗

4. Jira Service Management – approvals that land on the Jira work item

Atlassian ties the chat thread to the ticket: once you connect a service space, “comments and actions in Slack or Teams immediately sync with the work item, and vice versa.” Chat comes on every plan, Free included. The AI is the part with a fence around it.

Best for: Atlassian shops that want a chat request and its approval to live on the same Jira work item.

In Slack: the virtual service agent answers from your knowledge base. Its conversation flows can take actions through web requests. Approvers get a direct message from Assist with “approve” and “decline” buttons.

In Teams: employees reach the same agent by messaging Assist. Assist’s approval cards record each decision with a timestamp.

Pricing: Atlassian now sells Jira Service Management Cloud only inside Service Collection. Atlassian’s licensing page lists Premium at $61.60 per agent a month for one to 15 agents, billed monthly. The virtual service agent comes with Premium and Enterprise. It includes 1,000 assisted conversations a month, then starts at $0.30 each.

Limitations:

• Atlassian’s guide to the agent in Teams says you can use it “in Microsoft Teams or Slack – not both,” so pick one window before you switch it on.
• When the site reaches its usage limit, the agent in Slack and Teams “will immediately escalate, creating a work item.”

Reviewing Jira Service Management on G2, an employee who files requests through it describes the Slack side:

“I like how it can be integrated with other platforms such as Slack, and I can see my requests as well as any notes right there.”

Brooke B., Field Staffing Manager. G2, June 2025 ↗

5. Microsoft Copilot Studio – Teams-native, with Slack by relay

Copilot Studio is built around Teams. After you publish an agent, you connect it to the Teams channel, and admins can pin it to employees’ Teams app bar.

What you wire in makes it an IT agent instead of a chatbot. Microsoft publishes an IT Helpdesk template that helps employees open and track ServiceNow tickets when it can’t answer, and a prebuilt Employee Self-Service agent that it says is rolling out in waves. The rest is connectors: as of October 2026, Microsoft’s product page counts more than 1,500.

Best for: Microsoft 365 companies that run on Teams and have builders to assemble the agent from templates and connectors.

In Slack: only by a relay you build and host in Azure Bot Service. We didn’t find Slack-specific capabilities in Microsoft’s docs.

In Teams: a built-in channel where the agent can be “@mentioned” once it’s added to a team, and it acts through connector tools. Approvals run through Power Automate flows, answered in the Teams approvals app, Outlook, or the Power Automate portal. Multistage approvals in agent flows are still in preview.

Pricing: Microsoft’s pricing page lists a tenant-wide pack of 25,000 Copilot Credits at $200 a month, and Microsoft 365 Copilot at $30 a seat a month, paid yearly, which includes building internal agents. Pay-as-you-go needs an Azure subscription, and Azure estimates it at $0.01 a credit.

Limitations:

• In Teams group chats and channels, agents can’t use knowledge sources that need the employee’s own sign-in, such as SharePoint. Those work in one-to-one chats only.
• Employees can’t send attachments to the agent on any channel, Teams included.

On r/copilotstudio, builders say the agent they test in Copilot Studio acts differently once it’s in Teams. One, u/karlgnarx, about 10 months into running a chatbot agent, still sees “the same inconsistencies between Copilot Studio and when the agent is deployed in Teams.” Another found a workaround:

“I’ve found that using your agent in a 1:1 chat in Teams is where the problems lie. But using Copilot in Teams, and opening your agent works great.”

u/tsmith-co. r/copilotstudio, June 2026 ↗

6. Rezolve.ai – a Teams-first desk for 2,000-plus employees

Rezolve.ai’s integrations page calls Microsoft Teams “the front door: chat, approvals, and actions.” Its Sidekick agent runs automations, such as password resets, account unlocks, and software provisioning. Its pricing page names who it’s for.

Best for: Teams-first enterprises with 2,000 or more employees that want a packaged agent with automations ready on day one.

In Slack: its docs describe a “fully-featured Slack integration” of the virtual agent, though its pricing page lists employee channels as Teams, email, web, mobile, voice, and frontline apps. We didn’t find Slack approvals on its public pages when we re-read them in October 2026, so test one in the demo.

In Teams: acts, and approvals move into chat. Rezolve’s Teams page says one customer’s managers “sign off on requests without leaving Teams.”

Pricing: not published as figures. Its pricing page prices the employee agent per employee per month and promises one all-in figure after a scoping call.

Limitations:

• Rezolve.ai’s pricing page says it typically writes two- to three-year contracts.

Writing on G2 in 2024, a Rezolve.ai customer liked how far the Teams app bends:

“From the tone of the bot, to the colors and text on each portion of the app on Teams, to even some of the items on the admin website, we were able to change our app to fit our needs.”

Camille O., Human Resources Specialist. G2, October 2024 ↗

7. Aisera – prebuilt IT agents, now owned by Automation Anywhere

Aisera’s homepage now leads with “Automation Anywhere has acquired Aisera,” and some product pages redirect to the automation software company’s site, automationanywhere.com. Aisera’s own Slack and Teams pages are still dated January 2024, so we went by newer sources.

A May 2026 Automation Anywhere announcement says its service desk product includes “a library of pre-built agents for additional IT use cases.” The current service desk page says those agents auto-resolve tickets and provision software access. Neither names Slack or Teams. Aisera’s setup docs cover both apps (Slack, March 2026; Teams, November 2025).

Best for: enterprises that want a library of prebuilt IT agents and don’t mind buying through Automation Anywhere.

In Slack: its March 2026 setup doc says the Slack channel lets Aisera apps interact with employees and send alerts to Slack channels. An approval workflow step can send approval requests to Slack, Teams, or web chat.

In Teams: its November 2025 setup doc connects the agent through an Azure Bot but doesn’t describe what it does there. The approval step above covers Teams too.

Pricing: not published. The old pricing URL returns a 404, and the homepage footer offers a “Submit RFP” (request for proposal) link.

Limitations:

• Teams setup means registering a single-tenant Azure Bot, in your Azure portal or Aisera’s, and uploading a manifest.
• Slack setup means creating and configuring your own Slack app.

On G2, an Aisera customer at a large enterprise points to its reach across both windows:

“The platform integrates well with Slack and MS Teams, making it easy to access from anywhere.”

Johnnie B., Director of Enterprise Technology Operations. G2, January 2025 ↗

How to test an AI help desk agent in a demo

Run every demo through the same five requests, in your window, and write down what each vendor shows, not what it says.

1. Name the window first. Ask which app the demo ran in, then ask for the same request in yours.
2. Request access end to end. Ask for a software license, and watch for three things: the approval in the thread, the change in the target system, and the record written afterward.
3. Make the agent wrong on purpose. Ask how someone reviews and undoes a mistaken action, and who can see the log.
4. Test a channel, not only a direct message. In channels, Freshservice’s agent replies only when mentioned, and Microsoft’s can’t use knowledge sources that “require end-user authentication,” such as SharePoint.
5. Price the unit, not the headline. Seats, credits, and assisted conversations all appear in this list, and none maps one-to-one onto another.

Some requests should never arrive as a chat message at all. Anything that needs a signature or a legal hold belongs in a form that writes to a record. Our guide to help desk automation walks through which tickets to automate end to end, which to AI-assist, and which to leave with your team. Our note on Safe Actions explains how Computer pauses before an important action and waits for a person to approve or reject it.

The gap this list keeps finding sits between the window a vendor demos and the window your employees use. Pick the agent that can act, take the approval, and log the step in yours.

Bring the five requests to a demo of Computer. Book a demo →