9 MIN READ — Blog
The system-of-record question: where an agent can reach when work spans systems
ABOUT
Nivedita Bharathi
Marketing at DevRev
Nivedita, a developer-turned-marketer who passionately writes about customer support, CX, and CRM in the SaaS realm.
Nivedita Bharathi Articles
25 Articles
8 MIN READ — Blog
Multilingual IT self-service: fluent isn’t the same as right
6 MIN READ — Blog
Mover lifecycle access: remove old grants, verify new ones
8 MIN READ — Blog
Authenticated customer portal AI: from search to completed task
9 MIN READ — Blog
EU AI Act compliance for enterprise AI agents: what the Act requires, and what to build
10 MIN READ — Blog
AI agents in financial services: 2026 evidence before action
13 MIN READ — Blog
AI agent cost management: keep spending accountable
12 MIN READ — Blog
Shadow AI: visibility, policy, and a sanctioned path
16 MIN READ — Blog
AI agent delegation: task-based scope and the attribution problem
11 MIN READ — Blog
AI agent security review: vendor risk assessment for CISO teams
12 MIN READ — Blog
Build vs buy AI agents: the enterprise decision framework
7 MIN READ — Blog
AI slop: why it's everywhere and how to stop it
