Nivedita, a developer-turned-marketer who passionately writes about customer support, CX, and CRM in the SaaS realm.
Nivedita Bharathi
Marketing at DevRev
Articles by the contributor
24/7 Support: Guide on round the clock customer support (2024)
24/7 support is a lifesaver for customers, offering around-the-clock assistance to resolve issues whenever they need it, regardless of timezone.
The queen of code: Grace Hopper’s impact on the world of computing
Grace Hopper is a visionary computer scientist, naval officer, and one of the first coders of Mark I computer. This is her story of grit and resilience.
Chatbot automation: Overview, benefits and features
Chatbot automation uses AI or computer programs to interact with users via text or voice, eliminating the need for direct human intervention.
Tighter collaboration, tailored customizations, and streamlined support: DevRev’s March 2024 update
Explore DevRev's latest app updates with new features and enhancements. Get tips and insights from our global engineering team to enhance your user experience.
Hyper-converging digital businesses in the era of AI
Businesses are moving from digital adoption to an era of AI adoption. Learn what global SaaS has to offer, how enterprise businesses are adopting & adapting AI.
Predictive support: A guide on boosting customer satisfaction using AI
Predictive support helps anticipate customer needs using AI and resolve issues in the first interaction itself, thereby improving customer satisfaction.
Elevating user experiences in FinTech with insights from industry leaders, Bajaj Finserv & Jar
Learn how two leading businesses in the Indian FinTech industry enhance user and customer experiences with DevRev
![What are AI Chatbots? A Comprehensive Guide [2024]](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fumrbtih2%2Fproduction%2Fb2bf06e947f7377476f571f6c6f26ccf3f24d145-1080x1080.png&w=3840&q=75)
What are AI Chatbots? A Comprehensive Guide [2024]
AI chatbots are a software that can have a human-like chat with the customers on mobile & website using natural language processing and machine learning
18 best AI chatbot software in 2024 | Key features, pros, and cons
Explore the list of top AI chatbot software for different use cases. Find the most reliable & efficient chatbot to streamline your conversations effortlessly.
February 2024 product highlights from DevRev
Explore DevRev's latest app updates with new features and enhancements. Get tips and insights from our global engineering team to enhance your user experience.