Knowledge Health is a Computer powered capability that keeps your knowledge base up to date automatically

• Analyses resolved tickets and conversations to detect questions that needed human intervention to resolve
• Generates knowledge suggestion Q&A drafts by pulling the resolution from the closed ticket, specifically what the human agent did to solve the problem and drafts a reusable knowledge suggestion from it
• Runs eligibility and deduplication checks before surfacing anything, so only quality, net-new suggestions come through
• Auto published the knowledge suggestion or your team can review and publish them

• Self serve resolution - Up-to-date docs mean customers find answers on their own. Fewer knowledge related ticket queues
• Reclaim time for knowledge updates - Knowledge writers can leverage knowledge health to reduce manual effort of analysing tickets, identifying knowledge gaps and subsequently updating documentation