Computer for Support Teams
With all your information in one place – and a team of proactive AI agents at your side – helping customers is easier and faster than ever.
With all your information in one place – and a team of proactive AI agents at your side – helping customers is easier and faster than ever.
Computer can answer that.
AI agents take repetitive, time-killing work away from your team. They think and reason through customer problems.
Zero-touch resolutions
Provide instant, accurate, problem-solving, smile-raising answers to customer questions – whether they come via email, Slack, or wherever.
Solve complex issues – faster
Add on a full-featured support suite to eliminate tedious work, and help teams solve tough problems fast. So they focus on making your customers happier than ever.
Ticket management: unified
Computer is your start-to-finish ticket management solution. It remembers past resolutions, and easily connects with other CRM apps and tools.
Complete context
Track your customer’s entire journey before they contacted you. So your team starts problem-solving immediately, rather than playing twenty questions.
Seamless escalation
When an issue needs expert attention, agents escalate it to the right person or team – and also send them a summary with all critical context (like SLAs, customer sentiment, business impact).
Catch problems earlier.
With Computer, you solve issues before they become major incidents.
Connect all the dots
Using simple plug-ins – not custom code – Computer integrates with other business applications. Connect customer tickets, product usage, incidents, sales data, and more.
Supercharge your support operations
You get all these powerful capabilities, even if Computer isn’t your support system of record. (Yet.)
Analytics
Don’t just react – predict. Spot early warning signs with analytics that connect product usage, incidents, and engineering slowdowns. Get the full story on your customers, products, and teams – without waiting on IT to update dashboards.
Workflows
No more tangled rules or endless integrations. AI-powered workflows help you spot frustrated users, prioritize tickets, and loop in engineering automatically. CRMs update themselves. Customers get notified. So your team stays in that flow-state.
Agent Studio
Spin up AI agents with specialized skills and knowledge, no coding required. Test, tweak, and deploy them in your existing systems to automate the busywork, and free up your people for the work that matters.
CONNECTORS
Connectors for support
CONNECTORS
Connecting and integrating Computer to your preferred enterprise systems and collaboration tools is easy as: click, approve, done.
85%
of tickets resolved with no human intervention.
4x
reduction in MTTR (mean time to resolve).
50%
reduction in customer support costs.
FEEL THE LOVE
EXTEND COMPUTER
Personalize Computer, with powerful apps for every team.
EXTEND COMPUTER
Extend Computer with purpose-built solutions that add new tools and interfaces to help your teams accomplish more.
Start for free today
You read all the way down here, so don’t try telling us you’re not interested. Sign up for the waitlist. Then never look back.
Computer
Most user questions today are handled by Computer, saving time for everyone.
Dhruv Agrawal
COO & Co-founder, Shipsy
