16 MIN READ — Blog
AI agent guardrails: runtime enforcement for enterprise agents
ABOUT
Neelabja Adkuloo
Member of marketing staff
Neelabja is a B2B SaaS marketer specialising in AI-driven revenue tools, CRM strategy, and sales operations content. She writes at the intersection of how AI agents are evolving from passive assistants into active employees, ones that don't just surface answers, but take action across the revenue stack. Her work draws on hands-on experience with modern sales tech stacks, with a focus on the shift from Gen 1 chatbots to Gen 3 agentic systems that read, reason, and write back.
Neelabja Adkuloo Articles
27 Articles
9 MIN READ — Blog
AI agent TCO: unit economics beyond the license fee
15 MIN READ — Blog
AI Agent Testing: It’s a Loop You Run in Production, Not a Gate You Pass
16 MIN READ — Blog
Context engineering: the discipline of what the model sees before it answers
11 MIN READ — Blog
Accountability isn't the brake on autonomous customer service - it's the engine
12 MIN READ — Blog
Why AI for IT support should read systems, not just the docs
14 MIN READ — Blog
Voice AI resolution: metrics that measure solving, not just ending the call
11 MIN READ — Blog
Rethinking AI in ITSM: the data underneath the agent
14 MIN READ — Blog
Next best action: the whole category names an action it never takes
7 MIN READ — Blog
Enterprise service management: the case for shared understanding, not just shared tools
10 MIN READ — Blog
AI ROI: measure the invisible work AI eliminates
14 MIN READ — Blog
Ticket triage exists because tickets arrive without context
