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The DevRev Blog

AI trust, customer and employee experience, growth, and product craft – from the team building Computer.

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Employee Experience

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What's new at DevRev

Multiplayer AI: The shift from individual AI to team AI

AI Quality & Trust

Sep 21, 2026

Multiplayer AI: The shift from individual AI to team AI

Enterprise AI keeps failing – because none have “shared memory”

AI Quality & Trust

Sep 21, 2026

Enterprise AI keeps failing – because none have “shared memory”

Trusted, precise answers? Why your AI sounds right but isn’t

AI Quality & Trust

Sep 21, 2026

Trusted, precise answers? Why your AI sounds right but isn’t

DevRev partners with OpenAI to bring employee and customer self-service to enterprise

Sep 29, 2026

DevRev partners with OpenAI to bring employee and customer self-service to enterprise

FEATURED INSIGHTS

That skill that worked in testing? It just failed a customer. Now what?

Akhil Kintali

That skill that worked in testing? It just failed a customer. Now what?

Safe actions: why you need AI that knows when to say “no”

Rajat Radhakrishnan

Safe actions: why you need AI that knows when to say “no”

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All Topics

AI support ticket triaging strategies: from classification to resolution
12 MIN READ
AI support ticket triaging strategies: from classification to resolution
IT process automation: how many IT tickets can an AI service desk agent close?
15 MIN READ
IT process automation: how many IT tickets can an AI service desk agent close?
The 14 best IT help desk software platforms in 2026, checked for ITIL
33 MIN READ
The 14 best IT help desk software platforms in 2026, checked for ITIL
How to build an AI agent that resolves the ticket and files the bug
14 MIN READ
How to build an AI agent that resolves the ticket and files the bug
Resolution rate vs deflection rate: reconcile the numbers
9 MIN READ
Resolution rate vs deflection rate: reconcile the numbers
Proactive IT outage communication employees can use
11 MIN READ
Proactive IT outage communication employees can use
Multi-agent answer coherence: resolve conflicting guidance
9 MIN READ
Multi-agent answer coherence: resolve conflicting guidance
28 MIN READ
The 12 best ServiceNow competitors and alternatives in 2026, by what they replace
25 MIN READ
What counts as an autonomous resolution? How nine agentic AI customer service vendors bill it
25 MIN READ
The nine best ITSM software options for mid-market IT teams in 2026, and the agent layer to put over them
19 MIN READ
The 17 best AI customer support software platforms in 2026
IT self-service in Teams and Copilot: surface first, then proof
7 MIN READ
IT self-service in Teams and Copilot: surface first, then proof
AI-to-human handoff: what must a receiver know to accept?
9 MIN READ
AI-to-human handoff: what must a receiver know to accept?
LLM lock-in: what you'd have to rebuild to leave
8 MIN READ
LLM lock-in: what you'd have to rebuild to leave
AI agent abstention: test when to say “I don’t know”
10 MIN READ
AI agent abstention: test when to say “I don’t know”
Multilingual IT self-service: fluent isn’t the same as right
8 MIN READ
Multilingual IT self-service: fluent isn’t the same as right

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