Akshaya: An author known for weaving compelling narratives that resonate with readers, exploring themes of resilience, adventure, and discovery.
Akshaya Seshadri
Marketing at DevRev
Articles by the contributor
The role of AI in data interpretation and decision-making
Explore AI's impact on analytics for smarter decisions and strategic business insights.
How to use AI in customer service in 2024
AI in customer service provides 24/7 support, reduces costs, and improves agent productivity and customer satisfaction. Learn how to leverage it in 2024.
The role of AI in the future of customer engagement in 2024
Explore cutting-edge technologies, AI innovations, and omnichannel strategies, shaping a dynamic landscape for enhanced customer experiences.
Customer service orientation: Benefits of customer-first approach
Customer service orientation prioritizes understanding and meeting customer needs, fostering empathy, and creating positive experiences to build loyalty.
Bug vs. Feature Request: Which Should You Tackle First?
Is there a difference between a bug and a feature request? Depends on who you ask and whether you come from a Product-Led Growth (PLG) mindset or not.
Ticket routing to manage the holiday rush with DevRev support
Experience a new era of customer support with DevRev's ticket routing & assignment. Discover how automation leads to quicker resolutions & satisfied customers.
Customer service automation: Benefits, Examples & Importance
Customer service automation streamlines resolving customer inquiries by leveraging self-service options, messaging tools, and live chat without involving agents
![The definitive guide to software product lifecycle [2024]](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fumrbtih2%2Fproduction%2F54aa60bb6e184c7907038bbc1fd3b807c343ca2b-4320x4320.png&w=3840&q=75)
The definitive guide to software product lifecycle [2024]
The software development lifecycle (SDLC) is a framework that development teams use to produce high-quality software in a systematic and cost-effective way
From court to code: Lessons in teamwork and AI from Zaza Pachulia
Discover how technology enhances human efforts and complements skills in our latest blog, reflecting a transformative trend across various fields.
10 major customer service challenges + solutions
One of the most common customer service challenges is customers struggling to explain their issues. Learn how to to overcome it!
Chatbot examples: 9 best bots to consider in 2024
See real-world chatbot examples and discover how they can boost your website's efficiency across different uses.
Boosting net revenue retention during the holiday season
Net Revenue Retention is a metric that gauges a company's success in retaining revenue from the customers. Learn how to Boost NRR this holiday season with us.
Organizational Growth: Tips from DevRev's Co-founder, Manoj Agarwal
Elevate your leadership journey with strategic insights from Manoj Agarwal, Co-founder of DevRev. Discover keys to success for top executives. Know more.
Chatbots vs conversational AI: Knowing the difference
Unfmiliar with chatbots vs. conversational AI? Learn the difference! Chatbots follow scripts, while AI uses smarts for natural conversations.
DevRev welcomes Athila Armstrong as Head of Design
DevRev appoints Áthila Armstrong as Head of Design to elevate AgentOS, focusing on innovation and enhancing user experience for better customer engagement
Software development evolution - The past, present, and future
Discover the present, past, and future impact of software development evolution on software industry globally.
![How to build knowledge base in 2024 [Examples + Templates]](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fumrbtih2%2Fproduction%2F8e95495f26e578688bbb43a77a2a11f80c927662-4320x4320.png&w=3840&q=75)
How to build knowledge base in 2024 [Examples + Templates]
A knowledge base software helps in providing proactive support for better customer success. The importance of building it is explained 8 simple steps.
The future of digital experience: What to expect
Dive into the Future of Digital Experiences! This blog explores how AI is revolutionizing design, automating tasks to craft a new standard for user interactions
What is employee satisfaction? How to measure & improve
Employee satisfaction is a measure of an employee's overall contentment with their job, role and the organization. Learn how to improve it with us
What is a CRM database? How can it scale your business in 2024
CRM database act as a central hub for all your client data, streamlining collection, organization, & sharing across the team. Learn best practices & benefits
![What is a Support Ticket? A Guide how to handle it effectively [2024]](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fumrbtih2%2Fproduction%2F717f6bd62f33bd5ccdbfb17b4d240bed6ad7de5b-1200x628.webp&w=3840&q=75)
What is a Support Ticket? A Guide how to handle it effectively [2024]
The term 'support ticket' is used to describe interactions between customers and support teams, facilitated by specialized software
9 Customer Service Software Features and Their Benefits
Listed 9 features of customer support software: virtual assistants, automation, mobile access, integration, security, customization, agent tracking & more
The True Cost of Poor Customer Support: How It Impacts Customer Loyalty and What You Can Do About It
Discover the hidden costs of poor customer support on loyalty and learn actionable strategies to improve service and retain customers. Explore now.
Omnichannel analytics: Goals, Benefits & Examples
Omnichannel analytics is the method of collecting and analyzing data on customer conversations across all channels to provide a personalized experience.
Support agents: Who are they and what do they do?
Discover the role of support agents in customer service. Learn about their responsibilities, benefits, challenges, and future of this evolving profession.
What is ticket escalation? And how to handle them?
Ticket escalation involves resolving tickets by passing them through a series of support agents. This process is overseen to ensure satisfaction.
Customer service metrics: 9 metrics to track in 2024
Customer service metrics are used to measure the quality of the customer support team by tracking various metrics to improve and optimize the support team
7 ways to offer personalized customer service in 2024
Personalized customer service provides experiences that are tailored to the consumer's individual needs and preferences. Learn how to offer such services.
Ticket handling best practices & importance for lasing success
A ticket-handling process involves a set of tasks and procedures to manage the lifecycle of a customer issue, request, or complaint effectively.
Who is a customer support engineer? Must-have roles, skills & qualification
A Customer Support Engineer is a technical problem-solver who bridges the gap between a company and its customers. They ensure customer satisfaction and loyalty
AI for customer experience: The ultimate guide 2024
AI customer experience leverages advanced technology, machine learning & data analysis to improve interactions, anticipate customer needs & overall experience.
Zendesk review: Is it worth? Pricing and comparison
Evaluate Zendesk with our detailed review, including pricing, features, and analysis. Determine if Zendesk offers the features and affordability your business needs.
Customer service transformation: 5 strategies to implement in your organization
Customer service transformation in customer support involves combining advanced digital technologies across all touchpoints of customer interaction.
Top 12 benefits of chatbots for enterprises and customers
Some benefits are chatbots easing agent's workloads by handling repetitive tasks, responding to general questions & helping customers find answers quickly