Content marketer focused on demand generation, conversion copy, and impactful campaigns that drive engagement.

Akshaya Seshadri

Marketing at DevRev

author
Content marketer focused on demand generation, conversion copy, and impactful campaigns that drive engagement.
The role of AI in data interpretation and decision-making
8 min readThe role of AI in data interpretation and decision-making
How to use AI in customer service in 2025
13 min readHow to use AI in customer service in 2025
The role of AI in the future of customer engagement in 2024
12 min readThe role of AI in the future of customer engagement in 2024
Customer service orientation: Benefits of customer-first approach
14 min readCustomer service orientation: Benefits of customer-first approach
Bug vs. Feature Request: Which Should You Tackle First?
6 min readBug vs. Feature Request: Which Should You Tackle First?
Ticket routing to manage the holiday rush with DevRev support
9 min readTicket routing to manage the holiday rush with DevRev support
The definitive guide to software product lifecycle [2024]
12 min readThe definitive guide to software product lifecycle [2024]
From court to code: Lessons in teamwork and AI from Zaza Pachulia
8 min readFrom court to code: Lessons in teamwork and AI from Zaza Pachulia
10 major customer service challenges + solutions
11 min read10 major customer service challenges + solutions
Chatbot examples: 12 best bots to consider in 2025
18 min readChatbot examples: 12 best bots to consider in 2025
Boosting net revenue retention during the holiday season
7 min readBoosting net revenue retention during the holiday season
Organizational Growth: Tips from DevRev's Co-founder, Manoj Agarwal
12 min readOrganizational Growth: Tips from DevRev's Co-founder, Manoj Agarwal
Chatbots vs conversational AI: Knowing the difference
14 min readChatbots vs conversational AI: Knowing the difference
DevRev welcomes Athila Armstrong as Head of Design
2 min readDevRev welcomes Athila Armstrong as Head of Design
Software development evolution - The past, present, and future
8 min readSoftware development evolution - The past, present, and future
How to build knowledge base in 2025 [Examples + Templates]
17 min readHow to build knowledge base in 2025 [Examples + Templates]
The future of digital experience: What to expect
10 min readThe future of digital experience: What to expect
What is employee satisfaction? How to measure & improve
15 min readWhat is employee satisfaction? How to measure & improve
What is a CRM database? How can it scale your business in 2024
12 min readWhat is a CRM database? How can it scale your business in 2024
What is a Support Ticket? A Guide how to handle it effectively [2024]
10 min readWhat is a Support Ticket? A Guide how to handle it effectively [2024]
9 Customer Service Software Features and Their Benefits
13 min read9 Customer Service Software Features and Their Benefits
The True Cost of Poor Customer Support: How It Impacts Customer Loyalty and What You Can Do About It
7 min readThe True Cost of Poor Customer Support: How It Impacts Customer Loyalty and What You Can Do About It
Omnichannel analytics: Goals, Benefits & Examples
15 min readOmnichannel analytics: Goals, Benefits & Examples
Support agents: Who are they and what do they do?
15 min readSupport agents: Who are they and what do they do?
What is ticket escalation? And how to handle them?
8 min readWhat is ticket escalation? And how to handle them?
Customer service metrics: 9 metrics to track in 2024
21 min readCustomer service metrics: 9 metrics to track in 2024
7 ways to offer personalized customer service in 2024
6 min read7 ways to offer personalized customer service in 2024
Ticket handling best practices & importance for lasing success
11 min readTicket handling best practices & importance for lasing success
Who is a customer support engineer? Must-have roles, skills & qualification
13 min readWho is a customer support engineer? Must-have roles, skills & qualification
AI for customer experience: The ultimate guide 2025
11 min readAI for customer experience: The ultimate guide 2025
AI's Quantum Leap: Effortless 2024 Recap
33 min readAI's Quantum Leap: Effortless 2024 Recap
Zendesk review: Is it worth? Pricing and comparison
5 min readZendesk review: Is it worth? Pricing and comparison
Customer service transformation: 5 strategies to implement in your organization
8 min readCustomer service transformation: 5 strategies to implement in your organization
Top 12 benefits of chatbots for enterprises and customers
12 min readTop 12 benefits of chatbots for enterprises and customers