Akshaya Seshadri is a seasoned content marketer who possesses more than five years of expertise in the product industry.
Akshaya Seshadri
Member of Marketing Staff
Articles by the contributor
The role of AI in data interpretation and decision-making
Explore AI's impact on analytics for smarter decisions and strategic business insights.
A complete overview of AI in customer service
Discover the impact of AI in customer service by understanding the ways to improve and transform your customer experience with future-ready interactions.
Transforming interactions: The future of customer engagement
Explore cutting-edge technologies, AI innovations, and omnichannel strategies, shaping a dynamic landscape for enhanced customer experiences.
What does it mean to be a customer-oriented business?
A customer service orientation prioritizes customer needs, ensuring satisfaction is at the core of all business endeavors.
Bug vs feature request - A distinction without a difference
Is there a difference between a bug and a feature request? Depends on who you ask and whether you come from a Product-Led Growth (PLG) mindset or not.
Ticket routing to manage the holiday rush with DevRev Support
Experience a new era of customer support with DevRev's ticket routing & assignment. Discover how automation leads to quicker resolutions & satisfied customers.
What is customer service automation? Examples, benefits, and strategies
Gain deeper insights and learn more about how AI and automation streamline routine tasks, improve efficiency, and enhance the customer experience.
A comprehensive guide on how to navigate the software product lifecycle
Discover efficient software development with our guide. Explore the distinct stages and models for success in the software development life cycle.
From court to code: Lessons in teamwork and AI from Zaza Pachulia
Discover how technology enhances human efforts and complements skills in our latest blog, reflecting a transformative trend across various fields.
10 Customer service challenges you must address for better customer experience
Identify and address major customer service challenges customers face. Be prepared with our solutions and avoid challenges firsthand.
From wired to wireless: 12 real-world chatbot examples
Discover a spectrum of cutting-edge chatbot examples. From Siri's assistance to Turing AI's advanced customer support, explore their features & benefits.
Boosting net revenue retention during the holiday season
Boost NRR this holiday season with DevRev. Expert tools and guidance for business growth and customer engagement.
Organizational Growth: Tips from DevRev's Co-founder, Manoj Agarwal
Elevate your leadership journey with strategic insights from Manoj Agarwal, Co-founder of DevRev. Discover keys to success for top executives. Know more.
Chatbots vs conversational AI: Knowing the difference
Discover the difference between chatbots vs conversational AI. Explore the meaning, types, and real-world examples of these game-changing technologies.
Software development evolution - The past, present, and future
Discover the present, past, and future impact of software development evolution on software industry globally.
A quick-start guide to building a knowledge base for customer support
Discover the essential steps and strategies to create a powerful knowledge base that enhances customer support. Unlock success with our ultimate guide
Blending creativity and AI: The future of digital experiences
Effortless conference: Scott Belsky discuss AI's role in design
Employee satisfaction: The ROI of investing in your people
Elevate your team's performance by focusing on employee satisfaction. Learn practical tips to create a happy and motivated workforce.
What is a CRM database? How can it scale your business?
Explore the details including what is a CRM database, its benefits, types, the building process and the software required.
What is a support ticket: Key components, ticketing system, best management practices, and tips to resolve the same
Discover the customer support ticket essentials. Explore its key elements, best practices, ticketing system, and strategies for faster ticket resolutions.
9 Must-have customer support software features for the holiday season
Explore 9 essential customer support software features for the holiday rush, ensuring efficient service and high satisfaction.
The ultimate guide to setting up omnichannel analytics like a pro
Master omnichannel analytics, unlock customer insights, and boost customer experience and review with the ultimate guide to omnichannel analytics.
Unlocking customer success: Exploring the key characteristics, responsibilities, and challenges of support agents
Discover the role of support agents in customer service. Learn about their responsibilities, benefits, challenges, and future of this evolving profession.
9 Key customer service metrics: How to track, use, and improve them
Learn how to accurately track and improve them using smart solutions.
7 ways to provide personalized customer service
Discover the essence of personalized customer service. Explore its importance and how to provide exceptional experiences tailored to each customer's needs.
9 Ticket handling best practices for optimal customer support
Discover nine ticket handling best practices with insights on ticket management systems and the importance of strategic ticket handling.
What does a customer support engineer do?
Learn goals, duties, responsibilities, skills, and qualifications to become a great customer support engineer.
The ultimate guide to customer service transformation for business success
Learn how customer service transformation can be a game-changer for your business. Uncover practical strategies to revolutionize customer interactions.
Top 15 benefits of chatbots for enterprises and customers
Learn the benefits of chatbots for customers and businesses, including small companies and enterprises. AI-powered tools to revolutionize your business.