Product marketing professional at DevRev, specializing in creating compelling narratives on AI advancements and customer support.
Rhea Jain
Product Marketing @ DevRev
Articles by the contributor
What Zendesk going private actually means for customers
From being a public independent company, Zendesk was acquired by PE firms for $10 billion. How will this affect its future and why should customers care?
CRM customer retention: Top 15 ways to boost customer retention and loyalty with CRM
Boost customer retention and loyalty with CRM. Learn how to use CRM for building strong customer relationships, enhancing satisfaction, retention, and loyalty.
10 step guide to preparing your knowledge base for Gen AI search
Your knowledge base is the fuel that feeds your AI search agent. Here's how to ensure that the information available in your knowledge base articles is relevant, up-to-date, and optimized for search.
Unveiling the Customer Perspective: A Comprehensive Analysis of Salesforce through Customer Reviews
Gain valuable insights into Salesforce through comprehensive customer reviews. Uncover strengths, weaknesses, and real-world experiences.
16 types of customer needs (And how to solve them)
Discover the different types of customer needs and how you can cater to them with your products or services.
AI agents are here - why should your support team welcome them?
AI agents can work within ambiguity and continuously learn to keep improving. What does this mean for your human support agents who now have to partner with them?
How to bring agility back to sprint planning
Agile has become a buzzword. How do we strip down Agile to its bare essentials and enable software companies to build at the pace of CI/CD required to succeed?
The Importance of the Software Development Life Cycle in Agile Methodologies
Explore the Stages of Software Development Life Cycle from Planning & Design to Development, Testing, & Deployment. Learn to Enhance the Software Quality.
Effortless ‘23: Recapping DevRev’s inaugural tech conference
October 19th marked DevRev’s first-ever industry conference - Effortless. The conference also showcased DevRev’s pathbreaking approach to bringing the product and customer closer through OneCRM.
CRM or ERP: Which One Is Right for Your Business?
Get the Lowdown on CRM Vs ERP and Find Out Which One Suits Your Business Needs. Discover the Benefits and Make an Informed Decision Today!
9 metrics to make your sprints more customer-centric
Sprints have to be aligned around the customer’s voice. These sprint metrics can help you prioritize development work that has the highest end-user impact.
Building a Copilot for PMs with Generative AI
Learn how DevRev is harnessing the power of AI to build a copilot for PMs that can take on manual grunt work, freeing PMs to create real value.