Articles by the contributor
What Zendesk going private actually means for customers
From being a public independent company, Zendesk was acquired by PE firms for $10 billion. How will this affect its future and why should customers care?
The Role of CRM in Customer Loyalty and Retention
Boost CRM customer retention & unlock loyalty. Discover how CRM builds strong relationships, enhances satisfaction & ensures long-term customer loyalty.
Unveiling the Customer Perspective: A Comprehensive Analysis of Salesforce through Customer Reviews
Gain valuable insights into Salesforce through comprehensive customer reviews. Uncover strengths, weaknesses, and real-world experiences.
16 Types Of Customer Needs (And How To Solve Them)
Discover the different types of customer needs and how you can cater to them with your products or services.
How to bring agility back to sprint planning
Agile has become a buzzword. How do we strip down Agile to its bare essentials and enable software companies to build at the pace of CI/CD required to succeed?
The Importance of the Software Development Life Cycle in Agile Methodologies
Explore the Stages of Software Development Life Cycle from Planning & Design to Development, Testing, & Deployment. Learn to Enhance the Software Quality.
Effortless ‘23: Recapping DevRev’s inaugural tech conference
October 19th marked DevRev’s first-ever industry conference - Effortless. The conference also showcased DevRev’s pathbreaking approach to bringing the product and customer closer through OneCRM.
CRM or ERP: Which One Is Right for Your Business?
Get the Lowdown on CRM Vs ERP and Find Out Which One Suits Your Business Needs. Discover the Benefits and Make an Informed Decision Today!
9 metrics to make your sprints more customer-centric
Sprints have to be aligned around the customer’s voice. These sprint metrics can help you prioritize development work that has the highest end-user impact.
Building a Copilot for PMs with Generative AI
Learn how DevRev is harnessing the power of AI to build a copilot for PMs that can take on manual grunt work, freeing PMs to create real value.