Reading The Top 20 AI Chatbots Your Business Needs to Consider Today

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The Top 20 AI Chatbots Your Business Needs to Consider Today

37 min read

Last Updated 09.21.2023

Venkatesan Gopal

AI Chatbots aren't a novel idea. They've been around for a while now, and they've changed the way we do things. Imagine having the power to create stimulating customer conversations, analyze data, and automate tasks of varying complexities without the fear of missing out.

That's exactly why businesses need chatbots.

From revolutionizing the first-time website experience and addressing every query to lead qualification, they can do it all.

But with all the moving parts and intricacies, AI chatbots have somewhat become an enigma.

So before we get into the details, let's take a step back.

What is an AI chatbot?

By definition, an AI chatbot is a functional computer program that harnesses the power of AI to mimic human interaction, automate responses to queries, redirect users to relevant information, and execute context-driven actions.

AI chatbots perform this with the help of new advancements, such as Artificial Intelligence (AI), Machine Learning (ML), predictive analytics, and Natural Language Processes (NLP).

Chatbots today can complete simple tasks, redirect visitors to relevant information, interpret data, and even make smart forecasts and recommendations, but much of this ability comes from the strength of the AI component and the amount of data fed into it.

The Inherent Advantages Of AI Chatbots

AI chatbots can have a transformational effect on many aspects of business.

Even more so for brands looking to capture leads, resolve customer queries, and control the volume of query traffic.

With this in mind, here are some of how AI chatbots build competitive advantage.

Context-driven conversations: Great chatbots can stimulate context-driven conversations that directly point customers toward quick query resolution when it comes to customer service.

Reduced wait times: Chatbots can recognize keywords within customer queries and provide visitors with specific answers which helps drastically reduce wait times.

Personalization: AI chatbots can be programmed to retain key information on customer profiles and alert live agents when priority customers need more attention.

Intelligent routing: The AI chatbot does not always have all the answers. When a chatbot cannot understand or fulfill a certain type of query, they can be trained to re-route queries to experts in real time.

Behavioral customer data: Customer interactions generate a wealth of data. Chatbots can identify the quickest paths to resolving common queries while learning about behavior and customer preferences.

Now that we have the initiation out of the way, let's look at 20 of the best AI chatbots in the market today that your business should seriously consider.

The Top 20 AI Chatbots On Our Radar

1. DevRev

DevRev is probably one of the unique entries in this list.

The platform isn't a typical customer support chatbot but essentially taps into the concept of engaging customers from the product angle.

It essentially acts as a combination of an AI-driven product service channel and a collaboration platform that brings customer interactions and product workflows together.

The platform is a superb choice for companies looking to grow customer relationships while building and supporting great products.

2. Intercom

Known for its extensive support capabilities, Intercom is an excellent solution for companies looking to create impactful conversations via messenger.

With a varied set of capabilities, such as live chat, automation, and chatbot, Intercom can swiftly engage with visitors and point them toward helpful resources and expertise.

Intercom AI chatbots are intelligent virtual assistants designed to provide automated customer support and engage with website visitors in real time. They offer several features, along with various pros and cons. Here's an overview:

Features of Intercom AI chatbots:

Automated customer support: Chatbots can handle common customer inquiries and provide instant responses, reducing the need for human intervention.
Real-time engagement: They can initiate conversations with website visitors, offer assistance, and guide them through the sales funnel.
Lead qualification: Chatbots can ask qualifying questions and gather information from potential customers, helping businesses identify qualified leads.
Personalization: AI chatbots can use customer data to personalize conversations, making interactions more relevant and engaging.

Pros of Intercom AI chatbots:

24/7 availability: Chatbots can handle inquiries at any time, ensuring round-the-clock support for customers.
Scalability: AI chatbots can handle multiple conversations simultaneously, enabling businesses to scale their customer support without increasing staffing costs.
Faster response times: Automated responses provide instant replies, reducing customer wait times and improving overall satisfaction

Cons of Intercom AI chatbots:

Lack of human touch: Chatbots may lack the empathy and nuanced understanding that human customer support agents can provide.
Complexity limitations: Chatbots may struggle to handle complex inquiries or understand nuanced customer requests.
Language limitations: Language understanding and generation by chatbots may not be as advanced as human communication, leading to potential misunderstandings.
Initial setup and maintenance: Developing and training chatbots require an initial investment and ongoing maintenance to ensure optimal performance.
Dependency on technology: This customer engagement platform has technical issues or outages that can disrupt chatbot functionality, potentially impacting the customer experience.

3. Watson Assistant

Designed by IBM, one forerunner in AI tech, it is no surprise that Watson Assistant is one of the most advanced AI chatbots available today.

It has found applications across platforms—mobile apps, customer success modules, websites, and more.

It can perform an advanced set of tasks, such as analyzing conversations to understand preferences, seamlessly answering queries, and even making smart recommendations.

Features of Watson Assistant:

Advanced Natural Language Processing (NLP): Watson Assistant is an own AI chatbot that utilizes advanced NLP capabilities to understand and interpret user inputs.
Integration with IBM Cloud services: It seamlessly integrates with various IBM Cloud services, allowing for a comprehensive AI ecosystem.
Multi-channel support: This AI chatbot can be deployed across multiple channels, including websites, mobile apps, messaging platforms, and more.

Pros of Watson Assistant:

Powerful NLP capabilities: Watson Assistant leverages advanced NLP to understand user intents, entities, and contexts, enabling more natural and accurate interactions.
Extensive integration options: It integrates smoothly with various IBM Cloud services, expanding its functionality and providing a comprehensive AI ecosystem.
Customizable and flexible: Watson Assistant offers customization options, allowing businesses to tailor the chatbot's behavior and appearance to match their brand and specific requirements.

Cons of Watson Assistant:

Steeper learning curve: Setting up and configuring Watson Assistant may require technical expertise or training due to its advanced features and capabilities.
Technical expertise for advanced customizations: Advanced customizations, such as developing complex dialog flows or integrating with specific systems, may require technical skills

4. Drift

Chatbots and lead qualification are a match made in heaven.

Drift, an AI assistant is a pioneer in the conversational marketing and sales space. Drift claims that its training module has over 6 billion sales and marketing conversations worth of data under the hood, which is immense.

This means that machine learning has already done most of the heavy lifting. Talk about starting strongly!

Features of Drift:

Conversational marketing: Drift focuses on creating engaging and personalized conversations with website visitors to drive marketing and sales outcomes.
Lead generation: The platform includes lead generation tools and features to capture visitor information and identify potential customers.
Playbooks for specific use cases: This AI chatbot provides pre-built playbooks and templates for various use cases, such as lead qualification or appointment scheduling.

Pros of Drift:

User-friendly interface: Drift offers an intuitive and easy-to-use interface, making it accessible for users with various levels of technical expertise.
Seamless integration with marketing tools: The platform integrates smoothly with popular marketing tools, enabling streamlined lead management and nurturing.
Robust lead generation features: Drift provides tools and features to capture visitor information and identify potential leads, helping businesses generate qualified leads.

Cons of Drift:

Limited bot customization options: While Drift offers customization, it may have some limitations in terms of fine-grained control over the chatbot's behavior and advanced customizations.
Advanced features may require higher-tier plans: Certain advanced features, such as advanced reporting or integrations, may be available only in higher-priced plans.
Advanced NLP capabilities for complex conversations: Drift's NLP capabilities may be more limited compared to some other platforms, making it less suitable for handling complex or nuanced conversations.

5. Activechat.ai

Activechat.ai is an AI platform that helps organizations build chatbots specialized in conversational marketing.

Not only does it have a self-serve module, but the platform helps connect different frameworks aimed at improving customer touchpoints, relationship building, and increasing conversions within a single interface experience.

Features of Activechat.ai

Visual drag-and-drop chatbot builder: Activechat.ai offers a user-friendly interface that allows users to visually create and customize chatbot workflows using a drag-and-drop approach.
Natural Language Processing (NLP) capabilities: The platform incorporates NLP to understand user inputs and provide more accurate and context-aware responses.
Conversational flow management: The platform provides tools for managing and customizing conversational flows, allowing for personalized and dynamic interactions.

Pros of Activechat.ai:

Integrations with popular platforms: The platform offers seamless integration with various messaging platforms, allowing businesses to engage with customers on their preferred channels.
Flexible conversational flow management: This AI chatbot allows for easy customization and management of conversational flows, empowering businesses to create personalized and dynamic interactions.

Cons of Activechat.ai:

Technical knowledge for advanced customization: Advanced customizations beyond the visual builder may require some technical knowledge or coding expertise.
Pricing may not be suitable for small businesses: The pricing plans of Activechat.ai may be more geared towards medium to larger businesses, which could be a potential limitation for smaller businesses with budget constraints.

6. Hubspot Chatbot Builder

Technically, this isn't really an AI chatbot but the Hubspot Chatbot Builder works in close conjecture with its masterfully designed CRM system.

What Hubspot really gets right is the ability to implement scalable conversations and collect crucial feedback and preference information that gets automatically fed into the CRM interface.

Features of Hubspot Chatbot Builder:

Integration with Hubspot CRM: The Chatbot Builder seamlessly integrates with Hubspot CRM, allowing for streamlined lead management and data synchronization.
Lead generation: The platform includes lead generation tools and features to capture visitor information and identify potential customers.
Bot customization: This AI chatbot offers customization options to tailor the behavior, appearance, and conversation flows of the chatbot.

Pros of Hubspot Chatbot Builder:

Seamless integration with Hubspot ecosystem: The Chatbot Builder integrates smoothly with other Hubspot tools, providing a comprehensive solution for marketing, sales, and customer service.
Powerful lead generation and nurturing capabilities: The platform offers robust lead generation features, allowing businesses to capture visitor information and nurture leads effectively.
User-friendly interface: Hubspot Chatbot Builder provides an intuitive and easy-to-use interface, making it accessible for users with varying technical expertise.
Live chat support: The integration with live chat functionality enables businesses to engage with visitors in real-time, addressing their inquiries promptly.
Customizable bot workflows: Hubspot allows for the customization of chatbot workflows, empowering businesses to create personalized and tailored interactions with visitors.

Cons of Hubspot Chatbot Builder:

Limited customization options: While Hubspot Chatbot Builder offers customization, it may have certain limitations in terms of fine-grained control over the chatbot's behavior and advanced customizations.
Advanced NLP capabilities: The platform's NLP capabilities may not be as advanced compared to some other chatbot platforms, which could impact its ability to handle complex or nuanced conversations.
Pricing may increase with additional features: Some advanced features or additional functionalities may be available only in higher-priced plans, potentially making them less accessible for smaller businesses with limited budgets.

7. Chatbot

With the sole focus of driving great customer service, Chatbot is a splendid solution for businesses looking to streamline and automate customer communication.

Positioned as a no-code chatbot builder, Chatbot prides itself on ease of use while allowing users the ability to build a complete chatbot experience either from scratch or with pre-built customizable templates.

Features of Chatbots:

Automated interactions: Chatbots can handle and automate conversations with users, providing immediate responses and assistance.
24/7 availability: Chatbots can operate round the clock, allowing businesses to provide support and engage with customers at any time.
Scalability: This AI chatbot can handle multiple conversations simultaneously, making them scalable and capable of managing high volumes of interactions.

Pros of Chatbots:

Increased efficiency: Chatbots can automate repetitive tasks, allowing businesses to focus on more complex or value-added activities.
Consistency: Chatbots deliver consistent and standardized responses, reducing the risk of human error or inconsistency.
Data collection and analysis: Chatbots can collect valuable customer data and provide insights for businesses to improve their products and services.

Cons of Chatbots:

Limited understanding of complex queries: Chatbots may struggle to understand complex or nuanced queries, leading to inaccurate or irrelevant responses.
Lack of empathy: This AI chatbot lacks human emotions and empathy, making them less adept at handling sensitive or emotionally charged conversations.
Dependency on structured data: Chatbots rely on structured data and predefined responses, limiting their ability to handle unpredictable or unique situations.

8. Infobip

Infobip is an AI-powered chatbot builder that helps users build smart virtual assistants that automate and simplify processes within customer support and sales.

Their own AI chatbot is especially intuitive in enabling lead generation, up-selling, and cross-selling.

What makes Infobip stand out is its ability to identify intent and drive better conversations across channels such as WhatsApp, Facebook Messenger, Telegram, Live Chat, and more.

Features of Infobip:

Multi-channel support: Infobip provides support for various communication channels, including SMS, voice, email, chat apps, and social media platforms.
Customer journey automation: It offers automation features to design and automate customer journeys, enabling personalized and targeted interactions.
AI-driven chatbot builder: Infobip includes an AI-driven chatbot builder that facilitates the creation and customization of chatbot workflows.

Pros of Infobip:

Wide range of supported channels: Infobip supports multiple communication channels, providing businesses with flexibility in reaching customers on their preferred platforms.
Advanced NLP capabilities: This AI chatbot leverages NLP for better understanding of user intents and context, enhancing the quality and accuracy of interactions.

Cons of Infobip:

Customization options may be limited: Compared to some other platforms, Infobip may have relatively fewer customization options for chatbot behaviors, and conversation flows.
Pricing may not be suitable for small businesses: The pricing structure of Infobip may not be as affordable for smaller businesses with limited budgets.

9. DialogFlow

DialogFlow is a chatbot designed by Google.

It helps build conversational experiences across platforms such as websites, instant messaging apps, and mobile apps while supporting audio, text, and video formats. As a brainchild of Google, it integrates seamlessly with Google Assistant.

Features of Dialogflow:

Natural Language Processing (NLP): This AI chatbot utilizes advanced NLP capabilities to understand and interpret user inputs for more accurate and context-aware responses.
Multi-channel support: Dialogflow supports deployment across various communication channels, including websites, messaging platforms, and voice assistants.
Integration with third-party services: Dialogflow integrates with various third-party services, allowing for seamless data exchange and enhanced functionality.

Pros of Dialogflow:

Advanced NLP capabilities: This AI chatbot leverages advanced NLP techniques, enabling more accurate understanding of user intents, entities, and context.
Integration with third-party services: The integration with third-party services expands Dialogflow's functionality and allows for seamless data exchange and enhanced capabilities.

Cons of Dialogflow:

Complexity in advanced setups: Setting up more complex chatbot flows or integrating with certain third-party services may require additional technical expertise.
Pricing may increase with usage: Dialogflow's pricing structure is based on usage, which could result in increased costs for businesses with high chatbot traffic.

10. Bold360

An intriguing entry in this list, Bold360 is a chatbot builder that helps companies build intuitive chatbots that do not require keyword matching.

The patented NLP system helps users deliver engaging experiences while mimicking natural language and delivering results with stellar accuracy.

It also allows users to build their own chatbot personality, giving the users of this solution an additional way to experience a unique brand touch.

Features of Bold360:

Conversational AI: Bold360 utilizes conversational AI techniques to create engaging and personalized conversations with website visitors and create intelligent responses.
Analytics and reporting: This AI chatbot offers robust and advanced analytics and reporting features to track and measure chatbot performance and customer interactions.
Multi-channel support: Bold360 supports deployment across multiple channels, including websites, mobile apps, and messaging platforms.

Pros of Bold360:

Robust NLP capabilities: Bold360 leverages advanced NLP to understand user intents, entities, and context, enabling more natural and accurate interactions.
Seamless live chat integration: The integration with live chat functionality allows businesses to provide real-time assistance to visitors and address their inquiries promptly.

Cons of Bold360:

Complexity in advanced customization: While Bold360 offers customization options, advanced customizations or complex chatbot behaviors may require additional technical expertise.
Potential for higher pricing: Advanced features or additional functionalities in Bold360 may be available only in higher-priced plans, which could impact accessibility for smaller businesses.
May lack certain advanced NLP capabilities: Bold360's NLP capabilities may not be as advanced as some other platforms, limiting its ability to handle complex or nuanced conversations.

11. Zendesk Chat

Zendesk Chat is developed by a well-known SaaS provider that dominates in the sales, customer support, and customer communications space.

Zendesk Chat is a powerful chatbot-building platform backed by industry-defining technologies in Flow Builders and Answer Bot that help users build focused conversation trees across channels without intensive coding. This virtual agent comes in handy while resolving support tickets.

Features of Zendesk Chat:

Live chat support: This AI chatbot provides real-time chat functionality, allowing businesses to engage with customers and provide immediate assistance.
Integration with Zendesk suite: Zendesk Chat seamlessly integrates with other Zendesk products, allowing for streamlined customer support and data synchronization.
Reporting and analytics: This AI chatbot includes reporting and analytics features to track chatbot performance, customer interactions, and satisfaction metrics.

Pros of Zendesk Chat:

Seamless integration with Zendesk ecosystem: The integration with other Zendesk products enables businesses to have a comprehensive customer support solution.
Customizable chatbot workflows: Zendesk Chat provides options for customizing chatbot behaviors, appearance, and conversation flows to align with specific business needs.

Cons of Zendesk Chat:

Limited customization options: While Zendesk Chat offers customization, it may have some limitations in terms of fine-grained control over chatbot behaviors and advanced customizations.
Advanced NLP capabilities: The platform's NLP capabilities may not be as advanced compared to some other chatbot platforms, potentially limiting its ability to handle complex or nuanced conversations.
Pricing may increase with additional features: Certain advanced features or additional functionalities may be available only in higher-priced plans, which could impact accessibility for smaller businesses.

12. Tidio

Tidio is one of the best chatbot builders and a virtual agent for small to medium businesses looking to take their customer support and overall shopping experience to the next level.

With an incredibly visual and easy-to-use builder, Tidio assists companies to build an expansive chatbot experience without having to worry about losing out on sales.

Features of Tidio:

Live chat integration: This AI chatbot offers live chat functionality, allowing businesses to engage with website visitors in real-time.
Chatbot customization: The platform provides customization options to tailor the behavior, appearance, and conversation flows of the chatbot.
Multi-channel support: Tidio supports deployment across various communication channels, including websites, mobile apps, and social media platforms.

Pros of Tidio:

Easy setup and user-friendly interface: This AI chatbot offers a straightforward setup process and a user-friendly interface, making it accessible to users with varying technical expertise.
CRM integration options: The integration with popular CRM systems allows for seamless data exchange and streamlined lead management.

Cons of Tidio:

Advanced customization may be limited: While This AI chatbot offers customization options, more advanced customizations or complex chatbot behaviors may have some limitations.
NLP capabilities may not be as advanced: Tidio's NLP capabilities may not be as advanced compared to some other platforms, potentially impacting its ability to handle complex or nuanced conversations.

13. Ada

Ada is an AI-fuelled virtual customer service chatbot that stands out for how customizable it is to the brand's customer experience. It provides a virtual agent assistance to its customers.

The ‘questions' section details some of the most frequently asked questions that users can tweak based on how they want the chatbot to respond.

Users can also leverage the chatbot's inherent ability to react when queries are not part of the programmed logic tree.

Ada can also provide extended support to help extend the chatbot's capabilities to perform sophisticated tasks.

Features of Ada:

Natural Language Processing (NLP): Ada utilizes NLP capabilities to understand and interpret user inputs, enabling more effective and accurate interactions.
Multi-channel support: Ada can be deployed across multiple communication channels, including websites, mobile apps, and messaging platforms.
Workflow automation: The platform offers automation features to streamline processes and automate repetitive tasks.

Pros of Ada:

Advanced NLP capabilities: This AI chatbot leverages advanced NLP techniques to understand user intents, entities, and context, enabling more natural and accurate interactions.
AI-powered automation: The AI capabilities of Ada allow for efficient and effective handling of customer inquiries, reducing the need for manual intervention.
Multi-channel deployment: This AI chatbot supports deployment on various channels, providing businesses with flexibility in engaging with customers on their preferred platforms.

Cons of Ada:

Complexity in advanced customization: While This AI chatbot offers customization options, more advanced customizations or complex chatbot behaviors may require additional technical expertise.
Dependency on training data: The accuracy and performance of Ada heavily rely on the quality and diversity of the training data, which may require ongoing monitoring and updates.
Initial setup and learning curve: Implementing and training Ada may require an initial investment of time and effort, as well as a learning curve for understanding the platform's features and capabilities.

14. FreshChat

FreshChat is yet another easy-to-use live-chat platform and chatbot builder that takes us down the low-code/no-code approach.

FreshChat aims at converging crucial customer message delivery and allows companies to target customers through some of the most commonly used channels, such as websites, mobile apps, and messages, among many others, all powered by a strong AI engine.

Features of FreshChat:

Live chat support: FreshChat provides real-time chat functionality, allowing businesses to engage with customers and provide immediate assistance.
Chatbot integration: This AI chatbot integrates with chatbots to automate responses and handle customer inquiries.
Multi-channel support: FreshChat supports deployment across various channels, including websites, mobile apps, and messaging platforms.

Pros of FreshChat:

Real-time customer support: The live chat feature of FreshChat enables businesses to provide immediate assistance and address customer inquiries promptly.
Multi-channel deployment: This AI chatbot supports deployment across multiple channels, providing businesses with flexibility in engaging with customers on their preferred platforms.
CRM integration options: The integration with CRM systems allows for seamless data synchronization, improving customer data management and tracking.

Cons of FreshChat:

Advanced customization limitations: While FreshChat offers customization options, more advanced customizations or complex chatbot behaviors may have some limitations.
NLP capabilities may be limited: The NLP capabilities of FreshChat may not be as advanced compared to some other platforms, potentially affecting its ability to handle complex or nuanced conversations.
Pricing may increase with additional features: Certain advanced features or additional functionalities may be available only in higher-priced plans, which could impact accessibility for smaller businesses.

15. ManyChat

ManyChat is a chatbot only aimed at small and medium businesses.

It does a great job of simplifying customer support for e-commerce companies on Facebook Messenger.

With a powerful conversational engine, ManyChat can prove the perfect solution for companies looking to engage their customers, gather leads, drive sales, and reel in prospects through a stimulating chatbot experience.

Features of ManyChat:

Chatbot builder: ManyChat provides a visual chatbot builder with a drag-and-drop interface, making it easy to create and customize chatbot workflows.
Multi-channel support: ManyChat supports deployment across various channels, including Facebook Messenger, Instagram, and websites.
Broadcasting and targeting: ManyChat enables businesses to send targeted broadcasts and messages to specific segments of their audience.

Pros of ManyChat:

User-friendly interface: ManyChat's visual chatbot builder and intuitive interface make it accessible for users with varying technical expertise.
Multi-channel deployment: This AI chatbot supports deployment on popular messaging platforms, allowing businesses to reach customers on their preferred channels
Broadcasting and targeting options: ManyChat's broadcasting and targeting features enable businesses to send tailored messages to specific segments of their audience, improving engagement and conversions.

Cons of ManyChat:

Advanced customization limitations: While ManyChat provides customization options, more advanced customizations or complex chatbot behaviors may have some limitations.
NLP capabilities may be limited: The NLP capabilities of ManyChat may not be as advanced compared to some other platforms, potentially affecting its ability to handle complex or nuanced conversations.

16. Chatfuel

Instagram and Facebook have become increasingly popular over the last few years.

As more and more small businesses take to these channels to increase their growth and following, it's important that they can reach potential customers sufficiently.

Chatfuel helps with this aspect precisely. Its intuitive no-code approach helps build chatbots that drive engagement while being incredibly affordable.

Features of Chatfuel:

Visual chatbot builder: This AI chatbot provides a visual chatbot builder with a drag-and-drop interface, allowing users to easily create and customize chatbot workflows.
Multi-channel support: Chatfuel supports deployment across various messaging platforms, including Facebook Messenger, Telegram, and WhatsApp.
NLP capabilities: The platform incorporates Natural Language Processing (NLP) to understand and interpret user inputs for more accurate and context-aware responses.

Pros of Chatfuel:

User-friendly interface: Chatfuel's visual chatbot builder and intuitive interface make it accessible for users with varying technical expertise.
Multi-channel deployment: Chatfuel supports deployment on popular messaging platforms, providing businesses with flexibility in reaching customers on their preferred channels
Integration with third-party services: The integration with third-party services expands Chatfuel's functionality and enables businesses to automate processes and enhance customer experiences.

Cons of Chatfuel:

Advanced customization limitations: While Chatfuel offers customization options, more advanced customizations or complex chatbot behaviors may have some limitations.
Platform dependency: Chatfuel's functionality is tied to the messaging platforms it integrates with, which may result in limitations or changes based on platform policies and updates.

17. Boost.ai

Boost.ai is one of the best chatbots in the sales space.

While focused on larger companies and enterprises with the seamless ability to accommodate larger website and customer support traffic and queries.

Boost.ai also has specialized solutions for multiple verticals, such as BFSI, telecommunications, and e-commerce, among many others.

Features of Boost.ai:

Natural Language Processing (NLP): Boost.ai incorporates advanced NLP capabilities to understand and interpret user inputs, enabling more accurate and context-aware responses.
Conversational AI: The platform utilizes conversational AI techniques to create engaging and natural conversations with users.
Multi-language support: Boost.ai supports multiple languages, allowing businesses to provide chatbot support to a global audience.

Pros of Boost.ai:

Advanced NLP capabilities: Boost.ai leverages advanced NLP techniques to understand user intents, entities, and context, enabling more accurate and natural interactions.
Conversational AI for engaging conversations: The conversational AI techniques used by Boost.ai create engaging and natural conversations, enhancing the overall customer experience.
Multi-language support: Boost.ai's support for multiple languages enables businesses to provide chatbot support to customers worldwide.

Cons of Boost.ai:

Complexity in advanced customization: While Boost.ai offers customization options, more advanced customizations or complex chatbot behaviors may require additional technical expertise.
Pricing may not be suitable for small businesses: Boost.ai's pricing structure may be more geared towards medium to larger businesses, which could be a potential limitation for smaller businesses with budget constraints.
Availability of documentation and resources: Some users have reported that the availability of comprehensive documentation and resources for self-learning and troubleshooting could be improved.

18. Tars

Mobile optimization has become an increasingly important aspect of marketing.

Since most customers do their shopping on mobile apps or mobile-optimized websites, engaging customers with this idea in mind can prove profitable.

Tars is an AI-powered chatbot that specializes in lead generation and sales from these very avenues.

It comes with an amazing set of features such as customer response automation and the Tars dashboard that helps view conversational data.

Features of Tars:

Visual chatbot builder: Tars provides a visual chatbot builder with a drag-and-drop interface, making it easy to create and customize chatbot workflows.
Multi-channel support: Tars supports deployment across various channels, including websites, mobile apps, and messaging platforms.
Customization options: The platform offers customization options to tailor the behavior, appearance, and conversation flows of the chatbot.
Lead generation and conversion tracking: Tars includes tools and features for lead generation and conversion tracking, helping businesses capture and track valuable customer data.

Pros of Tars:

User-friendly interface: Tars' visual chatbot builder and intuitive interface make it accessible for users with varying technical expertise.
Customization options: Tars offers customization options to customize chatbot behaviors, appearance, and conversation flows according to specific business needs.
Lead generation and conversion tracking: The lead generation tools and features of Tars help businesses capture valuable customer data and track conversions effectively.
Analytics and reporting capabilities: Tars' analytics and reporting features provide insights into chatbot performance, customer interactions, and campaign effectiveness.

Cons of Tars:

Advanced customization limitations: While Tars provides customization options, more advanced customizations or complex chatbot behaviors may have some limitations.
NLP capabilities may be limited: The NLP capabilities of Tars may not be as advanced compared to some other platforms, potentially impacting its ability to handle complex or nuanced conversations.
Dependency on training data: The accuracy and performance of Tars may heavily rely on the quality and diversity of the training data, which may require ongoing monitoring and updates.

19. Botsify

Botsify is a chatbot builder that helps organizations boost engagement across multiple customer touchpoints and channels.

Botsify is highly customizable and also allows for a more comprehensive interaction by allowing users to seamlessly shift between AI and human live chat experiences as required.

It has applications across four key functions—sales, marketing, customer support, and prospect query management.

Features of Botsify:

Visual chatbot builder: Botsify provides a visual chatbot builder with a user-friendly interface, making it easy to create and customize chatbot workflows.
Multi-channel support: Botsify supports deployment across various channels, including websites, Facebook Messenger, Slack, and more.
AI-powered chatbots: The platform utilizes AI-powered chatbots to handle customer inquiries and provide automated support.
Natural Language Processing (NLP): Botsify incorporates NLP capabilities to understand and interpret user inputs, enabling more accurate and context-aware responses.
Integration with third-party services: Botsify integrates with various third-party services, such as CRM systems and payment gateways, to enhance functionality and automate processes.

Pros of Botsify:

User-friendly visual chatbot builder: Botsify's visual chatbot builder and intuitive interface make it accessible for users with varying technical expertise.
Multi-channel deployment: Botsify supports deployment on various channels, providing businesses with flexibility in engaging with customers on their preferred platforms.
AI-powered automation: The AI capabilities of Botsify enable businesses to automate responses and provide efficient customer support.
Integration with third-party services: The integration with third-party services expands Botsify's functionality and allows businesses to automate processes and enhance customer experiences.

Cons of Botsify:

Advanced customization limitations: While Botsify offers customization options, more advanced customizations or complex chatbot behaviors may have some limitations.
Complexity in advanced setups: Setting up more complex chatbot flows or integrating with certain third-party services may require additional technical expertise.
Dependency on training data: The accuracy and performance of Botsify's chatbots heavily rely on the quality and diversity of the training data, which may require ongoing monitoring and updates.

20. Flow XO

FlowXO is a chatbot builder that gives users complete control over the way they build chatbots.

It allows users to build custom workflows and create training modules based on individual requirements.

Users can also use pre-built customizable templates to help reduce ramp times and deployment.

Features of Flow XO:

Visual chatbot builder: Flow XO provides a visual chatbot builder with a drag-and-drop interface, making it easy to create and customize chatbot workflows.
Multi-channel support: Flow XO supports deployment across various channels, including websites, messaging platforms, and social media.
Integration with third-party services: The platform integrates with various third-party services, allowing businesses to automate processes and enhance functionality.

Pros of Flow XO:

User-friendly visual chatbot builder: Flow XO's visual builder and intuitive interface make it accessible for users with varying technical expertise.
Multi-channel deployment: Flow XO supports deployment on multiple communication channels, providing businesses with flexibility in reaching customers.
Integration with third-party services: The integration with third-party services expands Flow XO's functionality and allows for seamless automation and integration.

Cons of Flow XO:

Advanced customization complexity: While Flow XO offers customization options, more advanced customizations or complex chatbot behaviors may require additional technical expertise.
Pricing may increase with additional features: Certain advanced features or additional functionalities may be available only in higher-priced plans, which could impact accessibility for smaller businesses.
The learning curve for complex setups: Setting up more complex chatbot flows or utilizing advanced features may require a learning curve and technical proficiency.

Closing Thoughts

AI has penetrated multiple facets of business and daily life.

And as brands look to strike customer conversations while they're hot, AI chatbots are proving to be instrumental tools in this endeavor.

While we fill the market with many brilliant solutions, we believe the 20 we've chosen are not only great options but stand out as solutions that truly add competitive advantage.

Of course, there is no set formula to choose from since every business operates differently. And so we leave that choice to you.

But while we're on the subject, I'd like to focus your attention on DevRev.

There are many nuances that go into building and supporting great products. Handling them can change the way your customers perceive you.

And this is precisely why you need to reel in the experts.

With DevRev, you don't just stop with a great product. You go beyond and set your customers up for success.