Out of Intercom? Explore These Industry-tailored Alternatives



Effective communication plays a pivotal role in the success of businesses across various industries. Intercom has long been a popular choice for communication needs, but exploring industry-specific alternatives can bring even greater benefits. In this article, we will delve into some noteworthy alternatives tailored for specific industries, highlighting their unique features and advantages.

7 tools like Intercom that cater to specific industries#

Understanding Intercom#

Intercom enables businesses to engage with their customers through live chat, targeted messaging, and email automation. While Intercom has proven to be beneficial for many organizations, it's essential to explore alternatives that cater specifically to the needs of different industries.

Real estate Industry Alternative: Hiver#

Hiver serves as an excellent alternative to Intercom, specifically catering to the unique requirements of the real estate industry. Designed with the specific needs of real estate professionals in mind, Hiver offers a comprehensive communication platform that enhances collaboration and streamlines processes within the industry. With Hiver, real estate agents and property managers can easily manage and track conversations with clients, ensuring that no inquiry or important detail falls through the cracks.

  • Hiver provides a centralized shared inbox, allowing teams to collaborate effectively and track conversations with clients.

  • The platform offers features such as email templates and automated workflows to save time and effort in responding to inquiries.

  • Integration capabilities with popular real estate CRM systems keep all relevant information in one place.

  • Hiver enhances customer service, improves response times, and streamlines communication processes for real estate professionals.

E-commerce Industry Alternative: DelightChat#

DelightChat serves as a remarkable alternative to Intercom, specifically catering to the needs of the e-commerce industry. With its tailored solutions, DelightChat offers a comprehensive communication platform that enhances customer support and streamlines operations within e-commerce businesses. Some key information about DelightChat as an Intercom alternative for the e-commerce industry includes:

  • DelightChat is designed specifically for e-commerce businesses, understanding their unique requirements.

  • DelightChat offers features like order and customer context, allowing customer support agents to access relevant information quickly and provide personalized assistance.

  • It enables team collaboration, allowing multiple agents to work together on resolving customer queries and issues efficiently.

  • DelightChat also provides automation capabilities, such as canned responses and chatbots, to improve response times and automate repetitive tasks.

  • The platform integrates seamlessly with popular e-commerce platforms like Shopify, WooCommerce, and Magento

  • With DelightChat, e-commerce businesses can elevate their customer support, improve customer satisfaction, and streamline communication processes, making it an ideal alternative to Intercom for the e-commerce industry.

SaaS Industry Alternative: DevRev#

DevRev is a great Intercom alternative that caters to the SaaS industry. DevRev helps you:

  • Connect development teams and their sprints to customer impact

  • Triage customer signals and receive guidance on product enhancements

  • Elevate support team efficiency and deflect customer queries with modern AI

  • Fasten response times on live chat with advanced search and suggested answers

  • Enable self-service with semantic search and auto-generated answers

  • Utilize a powerful platform to track, measure, and search all customer requests

  • Increase productivity with suggested answers and knowledge search

  • Enhance customer loyalty through faster response times and end-user visibility

  • Scale teams and drive customer growth with GPT-powered automation

Education Industry Alternative: LiveChat#

LiveChat is an excellent alternative to Intercom, specifically tailored to meet the unique needs of the education industry. It offers a comprehensive communication platform that enhances student engagement and support within educational institutions. Some key information about LiveChat as an Intercom alternative for the education industry includes:

  • The platform offers customizable chat widgets that can be easily integrated into educational websites and learning management systems.

  • LiveChat supports multiple languages, making it accessible to international students and diverse educational communities.

  • It provides features like file sharing and screen sharing, facilitating seamless collaboration and virtual classroom experiences.

  • LiveChat offers chatbot functionality to automate routine inquiries, provide instant responses, and assist with basic student support.

  • The platform offers robust analytics and reporting capabilities, allowing educational institutions to track chat metrics, measure response times, and gain insights for continuous improvement.

  • With LiveChat, educational institutions can enhance student communication, improve support services, and create a personalized and interactive learning environment, making it an ideal Intercom alternative for the education industry.

Financial Industry Alternative: Drift#

Drift serves as a compelling alternative to Intercom, specifically catering to the unique needs of the financial industry. It provides a comprehensive communication platform that enhances customer engagement and support within financial institutions. Some key information about Drift as an Intercom alternative for the financial industry includes:

  • Drift offers real-time messaging capabilities, enabling instant communication between customers, financial advisors, and support teams.

  • The platform provides advanced chatbot functionality, allowing financial institutions to automate routine tasks, provide quick responses, and gather customer information.

  • Drift supports secure and compliant messaging, ensuring sensitive financial data is protected and meets industry regulations.

  • It offers integrations with popular financial CRM systems, enabling seamless data synchronization and providing a unified view of customer interactions.

  • Drift provides features like appointment scheduling and lead qualification, streamlining the sales process and improving customer acquisition.

  • The platform offers powerful analytics and reporting tools, enabling financial institutions to track chat metrics, measure conversion rates, and optimize customer engagement strategies.

  • With Drift, financial institutions can enhance customer communication, deliver personalized support, and improve overall customer satisfaction, making it an ideal Intercom alternative for the financial industry.

Hospitality Industry Alternative: Ringblaze#

RingBlaze offers a compelling alternative to Intercom, specifically catering to the unique needs of the hospitality industry. It provides a comprehensive communication platform that enhances guest experiences and streamlines operations within hotels, resorts, and other hospitality establishments. Some key information about RingBlaze as an Intercom alternative for the hospitality industry includes:

  • RingBlaze offers a centralized phone system that allows seamless communication between guests, hotel staff, and different departments.

  • The platform supports features like call routing, call forwarding, and voicemail, ensuring efficient call management and quick response times.

  • RingBlaze provides integration with popular hospitality management systems, enabling automatic guest information retrieval and personalized service.

  • It offers call analytics and reporting capabilities, allowing hotels to track call metrics, monitor customer service quality, and optimize operations.

  • RingBlaze supports multiple communication channels, including voice calls, SMS, and live chat, providing flexibility and convenience for guests.

  • The platform allows for team collaboration, enabling hotel staff to work together and efficiently handle guest requests and inquiries.

  • With RingBlaze, hospitality establishments can enhance guest communication, deliver exceptional customer service, and streamline internal operations, making it an ideal Intercom alternative for the hospitality industry.


In conclusion, exploring industry-tailored tools unlocks a world of possibilities for businesses across various sectors. Recognizing that each industry has unique needs, these specialized alternatives offer tailored solutions that address specific challenges and enhance operational efficiency. Whether it's healthcare, real estate, e-commerce, education, finance, or hospitality, businesses can now choose communication platforms that fit their specific needs.

I’m Nandhini, a content writer and storyteller with a passion for helping businesses grow. I believe that powerful stories and well-optimized content are the keys to organic growth, and I’m here to make that magic formula work for DevRev.
Frequently Asked Questions
  • Can these alternatives integrate with existing systems?
    Yes, industry-specific alternatives understand the importance of compatibility and offer integration capabilities with popular platforms, CRM systems, EHR systems, and other relevant software used in their respective industries.
  • Are these alternatives scalable for growing businesses?
    Absolutely. These industry-specific alternatives are designed to cater to businesses of varying sizes, including startups and enterprise-level organizations. They understand the needs of growing businesses and offer scalable solutions that can adapt to changing requirements.
  • How do these alternatives ensure data security?
    Data security is a top priority for all the industry-specific alternatives mentioned. They employ various measures to ensure the confidentiality and integrity of data. These measures include encryption protocols, compliance with industry-specific regulations (such as HIPAA for healthcare and financial regulations for the financial industry), access controls, and secure transmission of information.
  • Are these alternatives suitable for small businesses?
    Absolutely. These industry-specific alternatives understand the unique needs and challenges faced by small businesses and offer affordable pricing plans, scalability options, and user-friendly interfaces. These alternatives empower small businesses to enhance their communication capabilities, engage with their target audience effectively, and compete on a level playing field with larger competitors.